Fidelis Willis

Reviews

• AS

  Angie Sanchez

  Aug 2, 2026
  5.0
  My maintenance request was handled within 24 hours of submitting. The gentleman was courteous and professional.
• LH

  Lesly Hernandez

  Jul 31, 2026
  1.0
  Avoid this complex if you value your health and money. Months of rotten-egg smelling water from hydrogen sulfide gas.
• MV

  Miaya Vargas

  Jul 26, 2026
  5.0
  The apartments are beautiful, quiet, and the staff is welcoming. Thank you to Valeria & Aiyanna for getting my daughter & I into our new home so quickly. Valeria was so understanding of my work schedule and did the welcome home packet later than they usually would. They walk you through everything on the community! They even had two coffee mugs for us on the counter at move in! So far, we love it here & we feel very safe here!
• LS

  Landyn Southern

  Jul 23, 2026
  1.0
  The water here smells like rotten eggs and Sri is the whole house up and they do nothing to fix it they do not take it seriously at all this is not just me it’s multiple people in the complex that say the same thing they act like we are dumb and do not take the problem serious I should not be having to shower at my family’s house for as much money as I pay to live here
• HM

  Hannah Matheson

  Jul 8, 2026
  1.0
  Firstly, I would like to say that the lady I spoke with in the office regarding this issue was extremely kind and professional. This complaint is not about her at all. She provided excellent customer service, was welcoming, and treated me with respect throughout our conversation. Unfortunately, my experience with management has been very different. I work in property management and am also a licensed real estate agent, so I understand how these processes work and what options management companies have when resolving issues they create. When I was approved and preparing to move in, I was told by the property manager that I could expect to receive my keys at noon on move-in day. Based on that information, I scheduled movers accordingly. However, the morning of my move, I received a call informing me that they were still waiting on “corporate approval.” At that point, my movers were already packing and preparing for the move based on the timeline management had provided. I did not receive my keys until approximately 3:00 PM. Because my movers charged by the hour, what should have been a two-to-three-hour move ended up costing me over $1,800. While I was extremely frustrated, I chose not to pursue the issue at the time. My most recent concern is far more serious. I moved in during March and immediately established electrical service in my name through Entergy. I enrolled in level billing, which calculates an average after a couple of billing cycles and then sets a consistent monthly payment amount. Everything was properly set up, and my next bill was due in June. Without notifying me, the office had the electric account switched into Mosaic Residential’s name. As a result, I was charged two separate $50 fees for allegedly not having utilities in my name, along with approximately $550 in utility charges for the period during which the account had been transferred. At no point was I informed that my service had been removed from my name or transferred back to management. After speaking with Entergy, I was informed that Mosaic Residential initiated the transfer of the account into their name. Despite this, I was held financially responsible for the consequences of a mistake I did not make. Rather than acknowledging the error or temporarily removing the charges while the matter was investigated, I was told I needed to pay the balance to avoid late fees. As a result, I paid an additional $690 on top of my rent. What is most disappointing is the lack of communication and accountability. Management receives notifications when utility accounts transfer back into their name, yet I was never contacted. Multiple attempts to reach corporate have gone unanswered. Calls are not returned, emails go unanswered, and there appears to be little effort to resolve resident concerns fairly. This situation could have been handled professionally and ethically. Instead, I was left paying hundreds of dollars because of an error created by management, with no meaningful assistance or willingness to work toward a resolution. Residents deserve better communication, accountability, and customer service than what I have experienced when it comes to issues.