Fidelis Willis

Reviews

• HM

  Hannah Matheson

  1 day ago
  1.0
  Firstly, I would like to say that the lady I spoke with in the office regarding this issue was extremely kind and professional. This complaint is not about her at all. She provided excellent customer service, was welcoming, and treated me with respect throughout our conversation. Unfortunately, my experience with management has been very different. I work in property management and am also a licensed real estate agent, so I understand how these processes work and what options management companies have when resolving issues they create. When I was approved and preparing to move in, I was told by the property manager that I could expect to receive my keys at noon on move-in day. Based on that information, I scheduled movers accordingly. However, the morning of my move, I received a call informing me that they were still waiting on “corporate approval.” At that point, my movers were already packing and preparing for the move based on the timeline management had provided. I did not receive my keys until approximately 3:00 PM. Because my movers charged by the hour, what should have been a two-to-three-hour move ended up costing me over $1,800. While I was extremely frustrated, I chose not to pursue the issue at the time. My most recent concern is far more serious. I moved in during March and immediately established electrical service in my name through Entergy. I enrolled in level billing, which calculates an average after a couple of billing cycles and then sets a consistent monthly payment amount. Everything was properly set up, and my next bill was due in June. Without notifying me, the office had the electric account switched into Mosaic Residential’s name. As a result, I was charged two separate $50 fees for allegedly not having utilities in my name, along with approximately $550 in utility charges for the period during which the account had been transferred. At no point was I informed that my service had been removed from my name or transferred back to management. After speaking with Entergy, I was informed that Mosaic Residential initiated the transfer of the account into their name. Despite this, I was held financially responsible for the consequences of a mistake I did not make. Rather than acknowledging the error or temporarily removing the charges while the matter was investigated, I was told I needed to pay the balance to avoid late fees. As a result, I paid an additional $690 on top of my rent. What is most disappointing is the lack of communication and accountability. Management receives notifications when utility accounts transfer back into their name, yet I was never contacted. Multiple attempts to reach corporate have gone unanswered. Calls are not returned, emails go unanswered, and there appears to be little effort to resolve resident concerns fairly. This situation could have been handled professionally and ethically. Instead, I was left paying hundreds of dollars because of an error created by management, with no meaningful assistance or willingness to work toward a resolution. Residents deserve better communication, accountability, and customer service than what I have experienced when it comes to issues.
• YR

  Yamilet Reyes

  4 days ago
  5.0
  Una experiencia de 5 estrellas! Desde el primer día recibí una atención excelente. Todo el equipo fue muy amable y atento durante todo el proceso. Los apartamentos son preciosos y el lugar está impecable. Estoy muy feliz con mi decisión y no veo la hora de mudarme. ¡Gracias Jasmine (manager) y Aiyanna por su profesionalismo.
• DO

  Dari Orme

  Jul 1, 2026
  5.0
  This review is specifically for Mr. Ross! I just moved in and was having a few water and electrical issues, which can sometimes be expected with a new property. Mr. Ross went above and beyond by coming out after hours to get the water running in my unit. He assured me he would follow up the next day, and to my surprise, he did exactly that. He spent the entire day troubleshooting until he got to the root of every issue and made sure everything was taken care of. I’m incredibly grateful for his hard work, professionalism, and dedication to making my move-in experience as smooth and stress-free as possible. Thank you, Mr. Ross, for your outstanding customer service!
• GN

  Gerald Nde

  Jun 24, 2026
  4.0
  Everything was good; just a little “finishing touches” that did not go as expected. Overall the experience was awesome . God job!!!!!
• IG

  Icey G

  Jun 8, 2026
  5.0
  We’ve been here all of 4 months and it has been everything I imagined it would be. The women in the leasing office are amazing! Jazzmine & Valeria have went above and beyond to ensure our living experience is top tier and I truly appreciate that. You don’t get too many kind people in this world but these two are chef’s kiss! And Carlos the maintenance manager is just the cherry on top! He’s so attentive and kind, making sure all things are considered and working well. Thanks to this awesome team for making home that much sweeter!