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The Colony

3.9
(308 reviews)

Business Details

(855) 448-5834
https://www.thecolonyaptstx.com/

About

Apartment Rental AgencyApartment Building
Discover a community designed for the way you live at The Colony, offering welcoming apartments in Universal City, TX with amenities for every lifestyle. Cool off in one of two resort style pools, stay active in the 24 hour fitness center, or gather with friends at the BBQ and gaming area while your pup enjoys the dog park. Located on Kitty Hawk Road near Loop 1604 and I 35, you're minutes from Randolph Air Force Base, The Forum at Olympia Parkway, and Universal City Park. Schedule your tour today and see why The Colony feels like home.

Location

The Colony
330 Kitty Hawk Road, Universal City, TX
78148, United States

Hours

Monday8:30 AM - 5:30 PM
Tuesday8:30 AM - 5:30 PM
Wednesday8:30 AM - 5:30 PM
Thursday8:30 AM - 5:30 PM
Friday8:30 AM - 5:30 PM
Saturday10:00 AM - 5:00 PM
SundayClosed

Reviews

3.9
308 reviews
5 stars
204
4 stars
20
3 stars
9
2 stars
11
1 star
64
  • KP
    Kevin “Super588fan” Palmer
    Sep 15, 2026
    2.0
    My daughter got a place here, apartment smells like an ashtray, roaches, drywall is terrible all through out the apartment, AC does work right, stairs to apartment are heavy metal/concrete and they sway and bounce (can't be good)! Just an overall dump in my opinion! It's her 1st apartment and didn't want help looking.
  • JS
    Jodeci Sneed
    Aug 10, 2026
    5.0
    AMAZING STAFF!! Everyone is so helpful and kind and helped me and my family find the BEST home! 💘
  • SA
    sonya aguilar
    Aug 6, 2026
    5.0
    Oprah and Kaylee have made us feel right at home , and is more than understanding and helpful when you need it . Kaylee takes initiative in getting to know the residents and connecting with them . Our kids enjoy when the leasing office holds the events like the Halloween party , & the pool party . Everyone always has a good time especially the kids .
  • YC
    Yesenia Castillo
    Jul 28, 2026
    5.0
    Office staff is so nice and apartments are beautiful!!
  • KK
    Kayla
    Jul 18, 2026
    1.0
    TLDR:Massive water leak since April that still is not fixed. Mold is growing under the wet carpet. Maintenance only does bandaid fixes and management does not care about tenant health. We have been paying for a 2 bedroom but can only use half of it. Do not move here. I originally really loved this apartment but this experience completely ruined it. We have had a leak since April and water is still pouring in as of July. When it first started they just gave us a fan. We knew something was wrong because of the awful smell. We complained about the odor and they brushed us off saying it was just the plastic under the carpet. I trusted my gut and lifted the carpet myself and found fuzzy white mold growing all over the tack strips along the edge of the room. Mold also started to grow on the walls and they just painted over it. ​Management replies to emails but it is just a lot of back and forth with no real solutions. They sealed a crack outside and blamed the roof as well at first but then changed their story. I honestly think they have no idea where the water is actually coming from. ​After I threatened to break our lease they finally came to talk to us. They hired a cheap outside company to replace the moldy tack strips but they completely left the wet contaminated carpet right where it was. I told them not to do that if the outside leak was not fixed. Sure enough it rained the past few days and the water came right back in. ​This apartment is a huge health hazard. I have a history of mold illness and this place made me sick multiple times. My baby was only 5 months old when this started and he is 8 months now. No infant should be living in this toxic environment. ​Our second bedroom has been completely unusable since about halfway through our lease. It was our baby's room. I would have just paid for a 1 bedroom if I knew this would happen. They finally offered to move us to a different unit but our lease is up at the end of September anyway so why would I pack up and move now? They clearly only care about avoiding vacancies instead of taking care of their tenants. Keep your family safe and look somewhere else. I believe the reason why there's water in that room all the time is because water has been getting in through the foundation. A lot of mud has been washed away and it's probably been going on. Foundation undermining can cause leaks and structural failure. Shocker. Also I put in a work order couple days ago and got a response but no one has come to my knowledge and I haven't gotten an update besides a text message acknowledging they got the work order. I came home today after being gone for a couple days and the entire apartment now smells like mold and the second you open that door it smells awful. The paint that they use to cover up the mold is mixing with it as well because more than likely that wall got super wet again.

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