The Abbey at Preserve Way

Reviews

• JR

  Jenniffer Rodriguez

  4 days ago
  5.0
  I was skeptical with renewing my lease with all of the new changes since the Abbey took over, but Olivia gave me hope and I renew my lease. I am transitioning to the remodel apartments and she made the whole experience easy and smooth. She's such a great manager I am going to miss her very much. She was amazing!
• SF

  Susan Feinberg

  Sep 4, 2026
  5.0
  I have lived at The Abbey at Preserve Way in Tomball for a little over a year and I love it! They take great care of the complex as well as their tenants. If you are looking for a really nice place to live come check out The Abbey at Preserve Way!
• JT

  Juliet Taylor

  Sep 3, 2026
  2.0
  I moved into these apartments a month or so before the change over the "The Abbey". I was extremely excited overall because the apartments are visually nice and quiet. However since the beginning of 2026 I've had a butt load of maintenance issues. I'm not saying that the apartment staff haven't tried to fix them but there are some glaring issues. 1st they installed the "smart home" locks on the doors. Whoever installed them for my door didn't do I good job sealing around the lock and the door....so when the rains came in the inside of the lock corroded. I was without a lock for over a month ...first ticket was June 21st. No updates no alternatives. At the time when the lock first malfunctioned thank God I forgot to lock our 1st story balcony so my sister could climb over or they would have had to break into the apartments because the maintenance people had no idea what was going on or why the lock wasn't working. They just assumed I forgot my access code for some reason. I had to finally walk all the way down the the office and complain about the lock and the fact the A/C had broken every month since May for anything to get done about it. Feb 21st - First time AC broke Between April and May 1st- Emergency maintenance was called for A/C May 1st- A/C broke again May 6th- A/C broke again June 21st - A/C Broke again July 30th- Final time I went to the office and told them the A/C wasn't working and I was tired of this and the lock again was looked at. August 8th we finally got a normal lock for our door with a key. So far the A/C has been good, and with this heat?! Thank God! Another thing I generally don't realize that things are broken till I get home from work....which is exactly when the Maintence people go home for the day and the office is about to close and there is no actual emergency contacts. So if you come home and its been 100 deg outside and you A/C is out. Yeah you are sweating tonight and likely will have to wait till 10AM till they even show up. Yesterday, my sister called and told me there was an issue with the garbage disposal. I put in a ticket from work and the maintenance staff came and took a look. They didn't bother checking under the sink because when I came home and looked there was sitting water everywhere. I called the front and the staff told me that I needed to call emergency maintenance not the leasing office....mind you there hasn't been a functional emergency line since April. I told her to give me the number and so she went and asked someone else to be told that I need to submit a ticket through LOFT and make sure it's set as emergency. I asked her where is that option and she just told me to check a box. So I go and look and just like I thought there is no option so I call again and she proceeds to put in a request for me and tells me that I needed to set the priority to 1. I can't do that from my LOFT app. The leasing staff have no idea how to work their own systems and are telling me that I need to do something myself but can't give clear instructions? Please train your people so they don't frustrate an already frustrating situation. I felt gaslighted. TLDR: Maintenance staff are very nice but seem to just try to do the bare minimum or Band-Aid the issues instead of figuring out what is actually going on. Leasing staff don't know what is and isn't their jobs and don't know their own systems. I'm not saying every unit is like mine, but this has been my experience and I couldn't in good faith recommend this complex. I just wish my lease was up so I can leave. :/
• ML

  Marcus Lloyd

  Sep 2, 2026
  5.0
  I had an amazing experience with Jasaiah during my apartment tour! She went above and beyond to make sure I felt welcomed, comfortable, and informed throughout the entire tour. She was professional, friendly, patient, and took the time to answer all of my questions. You can truly tell that she cares about helping people find the right place to call home. I highly recommend working with Jasaiah if you’re looking for an apartment!
• HH

  Heather

  Sep 2, 2026
  5.0
  I have lived here for over 2 years. I absolutely love living here. There are so many reasons to love it-The units are laid out nicely, the spacious balcony with a large storage room, alarms in the unit, gated community, in unit washer and dryer and onsite maintenance technicians and the grounds are beautiful. There is so much space outside to walk my fur babies on the paths. You never feel cramped or closed in. Service requests are handled extremely fast and efficiently. I have seen a lot of changes with transitioning from the prior owner. After some ups and downs between different managers that the new owners brought in, I feel we finally have a team we can count on. Olivia and her team are helpful and pleasant to work with. The maintenance technicians are also nice and respond in a timely manner.