Waterstone Place Apartments

Reviews

• LC

  Lauren Ann Casey

  2 days ago
  1.0
  I can definitely say we feel bated and switched with this place. We moved in June 16th, visited the property about a month beforehand to tour it. The unit we were show had no carpets, was beautifully cleaned , the person at the office was super kind to us. The unit they showed us actually wasn't available,I was super shocked since that's the unit we were shown, but I was reassured every single one is the exact same. Perfect. No carpets, huge kitchen, ample shelving in the kitchen cabinets,literally 5 shelves in the kitchen closet, everything so clean. No problem, we will just pick a different one since they're all the same, right?☺️They did let us know move in wouldn't be until 4pm on the day of move in because they were fixing stuff in our apartment still, no problem. Upon my arrival at 4:30 pm, the house reeked. There was literally black mold on our floor in kitchen and in living room. I was 5 months pregnant at time of move in(now 6 months) so my husband got on hands and knees to scrub out the floor, they claimed they had done an additional walk through, cleaned the fridge and floors, seems like all they did was put in a freezer arm and hammer for smell. Black mold/dirt was still all over the kitchen and behind doors in living room, in wash room. Huge ant problem in the master bathroom. We put in a few tickets to get things fixed and the only thing they did was have a third party spray for ants. We still don't have working electrical plugs in our boys room, the light still doesn't work in our closet, we have 2 shelves (instead of the five shown in the unit we were shown. Our room is the only bedroom with a fan, the unit we were shown had fans in each bedroom and no carpet, all of our bedrooms are carpeted in this house. I had to have a professional come out and spray for ants since the ant problem persisted, they're finally gone.. We are very upset. We had originally told multiple people about these homes and about two weeks in when we realized they wouldn't fix anything we said nevermind don't waste your money. They literally deleted our maintenance requests, and even sent out an email saying they didn't have a maintenance team right now and that if it's not an emergency they will not come out. I would definitely look elsewhere. We planned to make this our home for the next four or five years, I'm really nervous to do that to be honest. Look elsewhere.
• QL

  Quincetta Lee

  6 days ago
  1.0
  So I have been a month with no AC in my apartment the manager was supposed to have ordered an entire new one and she lied I do not have a new one. I’m am going to sue because what’s the hold up I need answers. I have a small child and teenagers someone needs to do there job y’all want your rent but don’t want to fix my ac.
• VH

  Vontrice Hicks

  Jun 18, 2026
  5.0
  Huge thank you to Juan, Jonathan and Michael providing great maintenance services. This maintenance team is outstanding. Every time I’ve submitted a request, they’ve responded quickly and handled the issue with real professionalism. They’re friendly, knowledgeable, and always respectful of my home. It’s clear they take pride in their work, and it makes a huge difference in the overall living experience. Truly appreciate everything they do.
• DD

  Dee Dee

  Jun 18, 2026
  1.0
  Didn't get a good first impression rescheduled twice. Then when it's time for my appt. Suddenly there are no units to show. I'll take my money somewhere else.
• AY

  Ashley Yuchnewicz

  May 11, 2026
  5.0
  The maintenance supervisor Juan came to fix my ac today and he was extremely helpful, kind and experienced. I’ve lived here for over a year and he has been the first one to genuinely help and fix the problem! Thank you!