Lookout Hollow

Reviews

• MV

  Ms. Villalobos

  1 day ago
  5.0
  Brand new staff is very polite and get things done right away. I’ve been here 3 years and it’s quiet and maintenance people get to jobs right away.
• SL

  Stan Lambert

  4 days ago
  5.0
  This is mostly a note intended for management, but others may find it useful. Joe, the "primary" maintenance supervisor/grounds keeper, once again showed his genuine interest in serving the occupants of Lookout Hollow by fixing an external issue with my HVAC unit without being asked. Oddly, I was planning on finding him to request servicing of my HVAC, but on the day I planned to make the request, he fixed the unit of his own accord by deducing (or assuming) that my unit had accumulated excess dust due to the placement of the unit and the nearby construction (which is nearing completion). I know many multi-unit facilities have maintenance that is "removed," aloof, or unapproachable. Joe is the opposite. He is frequently seen running around the facility, and he is always willing to stop and chat with any resident who has a question or an issue. I've mentioned Joe in a review seven years ago that has now been removed, yet he remains just as efficient, friendly, and helpful. The entire maintenance staff is very good -- I don't want to suggest that only Joe is worthy of recognition. I've just seen Joe, on numerous occasions, think proactively instead of reactively, and I'm always appreciative of someone with that kind of perspective in their job.
• JG

  Jeffrey Gryczrwski

  Jun 26, 2026
  5.0
  I recently went to the apartment complex ladies and asked for some help with my rent looks like I had to pay more instead of less I had signed a new contract a couple months ago and was supposed to get $500 off my rent for what July instead of my normal rent which is around 1700 it said I owed them over $2,000 which of course is incorrect and then no $500 I left my contract with the ladies and ask for their assistance amazingly and just less than a week they had gotten it corrected my rent was back to 1700 and they said they were sending up the $500 request as well which had to be separate they were absolutely wonderful they were kind they were caring and they understood and they took care of me I'd like to let you guys know they are some of the best I've ever been with and thank you for the presence here definitely awesome it's great to have good people taking care of you thank you so much
• CM

  Christian Martinez

  Jun 18, 2026
  1.0
  I lived at Lookout Hollow for 12 months. The first management team was professional and helpful, but after a management change, my experience went downhill. I documented pre-existing carpet damage when I moved in, yet I was still charged $370 for it after moving out, and the charge was eventually sent to collections. My advice is to avoid this place
• DR

  Damaris Ramirez

  May 5, 2026
  3.0
  There is a new woman named Angel at the front desk who is absolutely disgusting and hateful. She acts like she’s the manager. I’ve never had to leave a bad review before, but today I’ve finally had enough. It’s a shame that the young man who used to work there left; he was much more polite and pleasant when interacting with the residents. Angel, you have that job—and you put food on your table—because *we* pay the bills. Remember: what goes up must come down.