The Vance At Huebner Oaks

Reviews

• SL

  Syann Lopez

  2 days ago
  1.0
  Please don’t move here and make the same mistake I did. This was my first apartment here and I was desperate to move in due to circumstances so I didn’t really look at the reviews they seemed “nice”. Theres my first mistake. The roaches are really bad they’re even outside in the halls. No matter if you set up traps or clean up really good.They also over charged us claiming we didn’t give our 60 day notice even though we had done it, which caused our rent and other payments to mess up. They fixed it which I’ll give them that even though we had to pay a refund fee(also it shouldn’t have happened in the first place). However during my final days THEIR ATTITUDE WAS/IS HORRIBLE !!! Whether it be me calling on the phone asking questions for any other matter.For context our new apartment was having issues and wasn’t letting us move till later, closer to when The Vance office closed. My boyfriend had said he spoke on the phone with someone and they claimed that if we explained our situation they could possibly wave the fee of our extra day stay. The next day I asked when I turned in my key and mentioned the person who my boyfriend spoke to (incase they asked who we spoke with on the phone). I wasn’t demanding I was just asking a genuine question with a calm tone. However the person I spoke to was very short with me and rude. Claiming they didn’t do that and to speak to a manger when they open. Ok fine whatever I was gonna just let it go. UNTIL I GET A PHONE CALL FROM A VERY RUDE EMPLOYEE A FEW MINUETS AFTER CLOSING.I’m not gonna name names or expose this person but the way there were talking to me was horrible!! They were mad I used their name when I asked my question cause they over heard our convo, claiming they never offered that to any resident and how dare I use their name and etc.They were talking to me as if I was some teenage girl spread rumors about them.I understand dealing with tough clients, customer service isn’t easy. But when your the face of an APARTMENT you want to be respectful to those your talking to. It made my experience terrible and it still makes me upset even though I had moved away a few days ago. Please do better specially with the attitudes.
• MW

  Mason Walker

  Aug 24, 2026
  3.0
  PROS: Lived here for multiple leases. I will say that the newest Leasing Office staff (Willie and Trinity especially) are some of the better ones. The actual UNITS -- flooring, layout, and appliances -- are all great. And MAINTENANCE is EXCELLENT--definitely the fastest fixes of any apartment I've lived in. Safety-wise I felt pretty comfortable; the newest managers made a huge effort to get all the gates fixed, which I appreciate. For Northwest San Antonio, it's hard to beat the area--you're near pretty much every restaurants or shop you would want to be near on the North Side. CONS: I will add my voice to those here complaining about the MOVE OUT and FINAL BILLING process. I spent several hundred dollars completing tasks that were required on the move-out list, only for them to a) throw in charges for items I couldn't POSSIBLY control (such as resurfacing the bathtub that I cleaned every week) and b) constantly violate written agreements we'd made by submitting "revised statements" that demanded more money from me. Other cons: A large number of residents do not handle their pets responsibly. The Leasing Office does the best they can to manage this, but expect lots of smells and large aggressive dogs walking around without leashes. Furthermore, if you have loved ones who visit frequently, be aware that there is a $5 fee for guest if they visit more than 3 times a month. This is a solid place run by people doing their best, though the move-out process definitely impacts my overall rating.
• MM

  Marina

  Aug 21, 2026
  1.0
  If you’re expecting to live alone or with your family good luck because the roaches have made themselves at home in these apartment complexes. If you call and ask for pest control or anything maintenance related, Melissa will do her best to make you feel like you’re such a huge inconvenience to her and your problems mean nothing. Even if you go to the office (because they hardly answer the phone) you’ll find thing 1 and thing 2 sitting around doing absolutely nothing and they’ll huff and puff when they realize they have to actually do their damn jobs. Good luck having guests visit you because they’ll tow their car 10 minutes after they arrive even if they have a visitor parking pass. Upon move out they’ll take your deposit even if you leave the apartment cleaner than when you moved in, and they’ll add on other fees and threaten that it’ll be sent to collections if you don’t give them money. Oh and when you ask for proof that any damage was caused by you they won’t be able to answer that because they know it wasn’t from you! So thank you Vance at Huebner Oaks for giving your tenants the most god awful apartment experience anyone could ever ask for! ❤️
• DH

  Devon Herrera

  Aug 18, 2026
  1.0
  I am really disappointed in our experience here. We lived here for 2 years, and from the first day there were issues. On move in day, our apartment was filthy and wreaked of cigarette smoke. There were dead cockroaches everywhere, and the inside of cabinets were not clean at all. We decided to overlook it as I don't expect perfection from the previous tenant, but it never got better. It took us months of cleaning, sanitizing, and deodorizing to get the smell of smoke out of the walls/carpets. The roach infestation is insane. It does not matter how often you call pest control, it does not help. We had an indoor/outdoor camera and even when we requested specific rooms/areas to be sprayed, they never stayed longer than 2-3 minutes in the apartment and did not spray requested areas. We quit utilizing the service, and just treated on our own. The buildings have trash chutes for "convenience" so the bugs were never going to stop regardless. The only solution from management was to send multiple emails on trash policies and threatening of lease violations/fees, but nothing ever got better. The breezeways and elevators were always disgusting, and there were multiple occasions where the staircases that we were forced to use because the elevator was constantly down wreaked of urine/dog waste. We also had countless issues with upstairs neighbors over the last 9-10 months. I will say that Trinity was responsive and did have multiple conversations with myself and the tenants, but the issue continued on. Loud banging and slamming into late hours in the night on a daily basis. Don't even get me started on the courtesy officer, he wither doesn't exist or just refuses to answer his phone. We had multiple leaks from upstairs neighbors which led to extensive repairs/leaks in our primary bathroom/closet, laundry room, and guest bathroom. Upon reading reviews, I was really hoping that we wouldn't get hit with the same issue of not getting our deposit back, but that would be too good to be true. We left the place SIGNIFICANTLY cleaner than when we moved in, but yet they are keeping our ENTIRE deposit and charging an additional $132 on top of it for carpet cleaning. I'm sorry, but you cannot convince me that touch up paint for holes that were already filled is $262. If you want to live with bugs, loud neighbors, dirty halls/elevators, and constant noise from disrespectful neighbors then be my guest. Otherwise, I would never recommend anyone move here.
• SD

  Shannon Dupree

  Aug 11, 2026
  1.0
  I am so disgusted and disappointed and I JUST moved here in the beginning of July! I walk out of my room and into my kitchen, which is VERY clean (especially since I was told some units in a different building experienced German roach infestations), to a bunch of roaches!!!!!! I am so scared to stay here and so disgusted. It hasn’t even been 2 months and I’m experiencing this?!!! I truly want to move and I just got here and cannot afford to do so as I am a broke college student. I’m so devastated with this and highly advise anyone wanting to live here to reconsider. The video attached shows the few that I was able to kill in the moment as the rest scattered. The white dust is boric acid to kill roaches I had on deck in case I was to experience this.