The Abbey at Sonterra

Reviews

• NJ

  Nick Johnson

  3 days ago
  5.0
  Exceptional Staff - Great Place! I have been very pleased with the staff at Abbey at Sonterra. From the management of Lauren and Alex helping with establishing my residence and navigating any issues (Lauren was extremely helpful from the onset!) to getting storage and addressing other needs (Alex). To several of the front desk ladies such as Kellie and Stephanie helping with resolving payments, work orders, adding a roommate, and learning some of the relevant applications. And finally the maintenance team (especially Bobby!) finding a way to get to "yes" to resolve issues and keep my apartment running in top condition! The apartment itself is wonderful an exceptional value for the price point and a convenient location. Very happy with the living spaces, tons of closet space, well maintained and attractive with great potential storage and parking access. Strongly recommend this as a place to reside! Many thanks to the entire staff!
• BR

  Betty Ramirez-Lara

  Aug 25, 2026
  5.0
  BEST place to Live! GREAT staff! Maintenance gets done right away...Cyber Cafe is AMAZING... Charging stations on 1st & 3rd floor garage are very convenient. We LOVE it here! Highly recommend. Amenities are AWESOME 😃
• EH

  Eileen Hernandez

  Aug 19, 2026
  5.0
  I had the pleasure of calling this apartment community home for three years and had a wonderful experience. The property is peaceful, secure, and consistently well maintained, with great facilities and excellent amenities. I always felt comfortable here and appreciated how well the community was cared for. I would confidently recommend it to anyone looking for a quality place to call home. A special shout-out to General Property Manager Alex for his professionalism and outstanding service throughout the years. Your dedication and assistance were always greatly appreciated. Thank you for everything!
• VA

  Veronica Aguilar

  Aug 17, 2026
  1.0
  I wish I could give this community and management company less than 1 star. They are very quick to add extra charges, claim to be luxury but they are not. The hallways are always dirty, the manager and ast manager both do not know how to communicate, When trying to communicate with either one, they respond with an email at the time the office closes so your forced to wait until the next business day, dont bother reaching out to the corporate office because they do not return calls at all. I called twice and left 2 messages, over a week later I still hear crickets. It was a huge mistake moving here. Make sure to do your research before making a mistake in moving to this place. FYI office staff acts super nice at the begining of your move, but once they have your money and your lease is signed you are nothing but a dollar sign to them, as far as completing work orders they take about a month and use the excuse that they are short staff, if you dare to complain they will retaliate against you and find any excuse to add fees and charges. Seriously dont move here!!! ADDING TO YOUR RESPONSE! I appreciate the response, but unfortunately, it does not address the concerns outlined in my review. My review was based on my personal experience as a resident, and I stand by what I stated. Respectfully, saying that matters were handled “in accordance with the lease” does not automatically mean the resident experience was positive, communication was effective, or concerns were handled appropriately. Regarding communication, my concern was not simply whether someone eventually responded. My concern was the timing and manner of communication, including responses being received at or after office closing, leaving no opportunity to address the issue until the next business day. I also contacted the corporate office multiple times and did not receive a response for more than a week. That is not what I consider effective customer service. As for maintenance, I am glad the community can point to work orders that were completed quickly. Unfortunately, that was not consistently my experience, which is why I mentioned it in my review. A resident's experience should not be dismissed simply because management's records reflect a different perspective. And regarding the $25 charge, my concern was never that $25 would financially impact me. The concern was the overall experience and the manner in which charges and communication were handled. Calling a resident's concerns “inaccurate” while simultaneously choosing not to address the underlying issues does little to resolve those concerns. I also find it interesting that my review is characterized as a decision to address the matter publicly, when I specifically attempted to address my concerns through the appropriate channels first. I called. I left messages. I attempted to communicate directly. When those efforts did not produce a satisfactory response, I exercised my right as a consumer to share my experience. I respect that management is entitled to tell its side of the story. However, residents are equally entitled to tell theirs. A professional response isn't simply about defending the property—it is about listening to the resident and acknowledging where the experience may have fallen short. I stand by my review and sincerely hope management uses the feedback as an opportunity to improve the resident experience for those who continue to live there.
• BB

  Brian Berkley

  Jul 24, 2026
  1.0
  2 year resident recently moved out. Never late on rent and left my unit in good condition. It’s normal to get unlucky with maintenance issues and bad neighbors, no problem, but that’s what the management company is there for. PSA for anyone looking to move here – sharing a few of my experiences during my tenancy – all of which were documented to management. First week in, my upstairs neighbor had her kid running and jumping in the unit that was so loud, my lights were rattling. I went upstairs and introduced myself and asked politely if they could be considerate and she told me no, and that her kid is going to make noise. No problem – told management and they “warned” her, but for two years, nothing changes. If you call the office to complain, you get dismissive answers from the robot girls working there – “In apartments it’s normal to hear noise from your neighbors”. I told them it’s insanely loud and incessant, offered for them to come to my unit to listen themselves, and for two years nothing changed. I also sent videos of the sheer noise maybe a dozen times and still nothing. Downstairs neighbor moved in SIX small dogs and would leave them outside to bark and yap until 1-2am. I complained for over 6 weeks, sent pictures and videos, and they only addressed it when one of the dogs escaped and was running around the property. When I moved in, the dryer didn’t work for 2 weeks. When they finally replaced it, it still wouldn’t dry because birds had nested in the vent. After the first 2-3 times they cleared the nests, I asked if there was anything they can do – different vent caps, bird cages, but they said no. The last time the bird crawled all the way into the exhaust of the dryer, died, and made a horrendous smell. They cleared out the bird, replaced the dryer, and then just sprayed some chemical on top of the decay, so my apartment smelled like dead bird and chemical smell for another 2 weeks. The chemical smell stayed for about a month longer, up until I moved out so any time I tried to dry my clothes, they smelled like Raid. Also, honorable mention to the creepiest maintenance guy who came out on a Saturday to walk all over my white rug and sit on my furniture to tell me sarcastically, that I’m the lucky one who gets to deal with it. I was out of town, and they came to fix the ceiling fans that weren’t leveled and left sheetrock dust on my bed and floors and left the AC at 65 degrees for several days in a vacant unit. Before I left, they upgraded the internet in the building but did not tell residents they will start being charged $12 per month for the cable that was originally included. Keep in mind this is on top of $170+ amenity fees + the base rent. Found out when I got a bill from Spectrum. Tenants leave their trash at their front doors outside of the allowed window, so when there is a 2 day gap in the valet trash service, the hallways start to smell incredible, especially in the middle of July. It's also wonderful that the hallways/breezeways are never cleaned. Management has no standards and enforces no standards with residents. You might get lucky moving here and having no issues, but if you do have issues with 1 or more of your 400+ neighbors, don’t expect management to do anything. Also, don’t expect anything from the courtesy officers sitting in their truck watching YouTube. One of my neighbors decided to have a loud karaoke night in their unit/balcony until 2 in the morning. I called the officer, and he said there was nothing he could do. They gates have gone down a few times in the 2 years I've been here, and when they go down, it takes 6-8 weeks to get fixed so there is no controlled access and usually you have to drive around the whole property to get in. Management was so bad, I got tired of begging/complaining and gave notice. Also, I was paying $1,550, and they were moving in my new, next door neighbors in identical floor plans at $1,479 with 1 month free, but they tried to renew me at my current rate. I think of the 16 units in my hallway, at least 8-10 have moved out in the past 8 months or so.