The Abbey at Sonterra

Reviews

• AC

  Andrew Carrasco

  May 12, 2026
  5.0
  It had been nearly 25 years since I last lived in an apartment, so I was hesitant to return to apartment living after selling my home so quickly. I worked with a realtor/locator who helped narrow my search and ultimately suggested The Abbey at Sonterra, having lived there himself (shout-out to Erick Favela). After touring several other properties, I knew immediately that The Abbey was the right fit...so I told Erick there was no need to keep looking. One of my biggest requirements was avoiding open parking lots and exterior stairwells, and The Abbey checked that box perfectly. The parking garage and interior corridors make it feel more like a resort or upscale hotel than a traditional apartment complex. Plus there's an added feeling of safety when coming home to my apartment and knowing my vehicle is protected from the elements and possible theft since it is gated and only tenants and their guests have access. I’m not sure if the Abbey is officially considered a luxury property, but it certainly feels like one. The unit itself is modern and well-designed, featuring granite countertops, stainless steel appliances, and wood-style flooring throughout. One bathroom has a stand-up shower, while the other includes a large garden tub with a shower. The walk-in closets are extremely spacious, and both bathrooms offer double sinks, which is a great bonus. It also came with a full-size washer and dryer, free internet and cable, and valet trash service. The community amenities are equally impressive. The resort-style pool includes cabanas, outdoor grills, and a dedicated prep kitchen area. I also like that the pool is located in the interior of the property, so you can't see it from the street. There’s also a game room with a pool table, a lounge, and a Cyber Café with a coffee machine that makes not only regular coffee, but espressos, and lattes as well....and it's complimentary to boot! As a pet owner, I especially appreciate the indoor pet washing station, which has its own dedicated room and all the necessary amenities. The gym is huge and fully equipped—everything you’d need to work out without having a to pay a gym membership. Another major convenience is being able to drive directly up to your floor in the parking garage, making access to your apartment extremely easy. The property is somewhat tucked away, yet you can quickly get to 281/1604 and Stone Oak Pkwy. Because of this, it feels quiet and peaceful despite being close to major roads. The units themselves are very quiet as well. I never hear noise from neighbors next door; while I do occasionally hear footsteps from the unit above me, the sound has been minimal and very tolerable. After moving in, I experienced a couple of minor issues—one toilet wouldn’t flush properly and the A/C wasn’t cooling as expected. Maintenance responded quickly and resolved both issues promptly, which I greatly appreciated. I also want to recognize my leasing agent, Jenny, who was incredibly helpful throughout the entire process and made getting settled very easy. The entire staff has been professional, courteous, and genuinely welcoming, which makes a big difference. Although this apartment is a temporary stop for me as I plan to purchase another home, The Abbey at Sonterra has completely changed my perspective on apartment living. I can certainly understand why many residents would choose to make this their long-term home. I’m truly glad I chose The Abbey at Sonterra.
• GC

  Gilbert Costello

  May 8, 2026
  5.0
  I’ve had the opportunity to work closely with this apartment community in Stone Oak, and I’m consistently impressed by how well the property is maintained and managed. The management team is professional, responsive, and genuinely cares about the residents and overall experience. The grounds are always kept in excellent shape, which really adds to the welcoming atmosphere of the community. The amenities are some of the best in the area, and the garage parking is a huge plus for convenience and peace of mind. From the curb appeal to the day-to-day operations, it’s clear this is a community that takes pride in offering a high-quality living experience. I would highly recommend anyone looking in the Stone Oak area to check out this A+ community!
• TT

  Tam Tamm

  May 2, 2026
  5.0
  Abbey at Sonterra is a beautiful Luxury Apartments and they have elevators! Thats a great perk. They have a very helpful staff. Jenny C. was the one that assisted us in the whole entire process! She is so nice and was extremely helpful in the entire process! Very professional! This is a good home of choice.
• VV

  Vale

  Apr 30, 2026
  5.0
  I just moved into The Abbey and I'm loving my experience so far. Everyone is friendly the complex is well maintained and office staff is extremely helpful. Shoutout to Jenny in the leasing office for being amazing throughout my moving process. She made everything hassle free and I couldn't recommend her enough.
• AR

  Alondra Rivas

  Apr 10, 2026
  1.0
  Edit per manager's answer: The manager at this property stated that 12 months of positive rental history were required. I lived at my previous residence for nearly 27 months and only had 7 late payments, life happens. And this office never inquired which were the dates of the late payments throughout those 27 months. So that was clearly not the real reason my application was delayed. Throughout the process, I received multiple inconsistent explanations. First, I was told my former property manager had not sent my rental verification on time, but after I followed up myself, there was only a 22-minute gap in communication. Then I was told my application only needed the manager’s signature, later found out the manager was on vacation, and after that was told the district manager needed to review it. What made this even more disappointing was that once your office realized I had already found a much better place, the manager suddenly contacted me offering a concession to compensate their mishandling of the application fee at my new property if I came back and leased there. That alone showed the issue was never truly about my qualifications. Overall, the poor communication, constant excuses, and lack of professionalism cost me $200. In the end, I’m glad things worked out the way they did because I’m much happier where I live now. ------------------------------------------------------------------------------------------------------- I applied to Abbey at Sonterra on March 25th at around 4:00 PM and paid the required application/administrative fees, expecting a standard and timely process. Unfortunately, my experience was extremely disappointing due to poor communication and lack of organization from the leasing office. After applying, I did not receive any updates on my application. On April 1st at approximately 1:40 PM, I called and was told my application was on the manager’s desk pending approval. Later that same day, I went in person, and it was only then that I was informed that a rental verification was needed. This had never been communicated to me before no call, no email, nothing. While still in the office, I immediately contacted my former apartment complex and had them send the rental verification on the spot. After that, I followed up again and was told that further approval was needed and to continue waiting. I continued to be proactive. That same week on Friday at around 11:30 AM, I called again for an update and was told to wait 30 minutes. I followed up at 12:07 PM and still no decision or update was provided. At no point did anyone from the office reach out to me with a final decision, update, or clear timeline—neither by phone nor email. Due to the urgency of my move and the complete lack of communication, I had no choice but to secure housing elsewhere. Despite this, they are now refusing to refund the administrative fee, claiming that I “cancelled before approval.” This is inaccurate. The reality is that my application was never properly completed or communicated, and I was left without answers. Overall, this experience reflects a serious lack of communication and accountability. I was patient, followed up multiple times, and even went in person to resolve missing documentation that was never initially communicated to me. Unfortunately, the process was mishandled from start to finish. I would strongly advise future applicants to be cautious and ensure constant follow-up, as the leasing office does not appear to provide timely updates or clear communication.