Sonterra Heights

Reviews

• JR

  Jackpot Renovations

  Oct 8, 2026
  5.0
  Love the staff here. Joe, Heather, Ale and even alfredo. They always are so pleasant and eager to help. We love living at Sonterra Heights ❤️
• PE

  Pablo Espinoza

  Sep 14, 2026
  1.0
  I’ve lived here for 6 months now and I can say this apartment complex truly isn’t worth the cost. My wife and I thought it was a pretty good deal for the size of our 1 bed apartment with an office but the more and more time goes on, the more we realize we could’ve found a much better place to live. It also feels as if they patched up a LOT of damages from previous tenants and called it a day. It’s very visible when it comes to repairs on the roof and walls, and they also painted over a lot of it as well. The biggest issue is that they claim to have pest control weekly and that we have to submit a ticket for it but it’s been almost a month since we’ve done so, and still no service has been done. We have spiderwebs all over our front patio area, bugs crawling into our window seals here and there (we never open our windows), and a bunch of wasps and hives just about everywhere around our building. The amenities are mid to say the least. It feels like the pool is really open just a few days out of a whole year because it’s always “closed for maintenance” and the office is super poor at communicating that to the tenants. The gym has a lot of broken/barely working equipment or a lot of pieces missing on others, and they haven’t done anything about that. Same thing with maintenance tickets, they have yet to do anything about damages that were here BEFORE we moved in. Things like broken drawers and cabinets, lights not working/flickering, door handles coming off, locks not working, dryer barely works and takes a couple of cycles to fully dry our clothes. They also claim to be a “gated community” but the WHOLE time we’ve lived here, the gates have been wide open… We weren’t even aware that there was new management that came in until about two months after they did. We thought it would help revive this complex but it’s only getting worse. They don’t enforce half the rules that are stated on the lease agreements so there are tenants ALWAYS violating the rules when it comes to things like smoking (they claimed to be smoke free), parking, picking up animal droppings, pets off leash, times that trash is allowed to be put out (now we have raccoons that eat neighbors trash and leave rotten food across hallways) and a lot more. I’ve called multiple times but they never answer. I send emails asking questions and I even communicate through the loft app (which is what they use to send messages to the community) but the new management has yet to respond. I truly never complain about things unless it gets to a point where it becomes persistently annoying. We’re paying nearly 1200$ and getting half the moneys worth of it. My wife and I try to make the best of it because we love the area but this complex isn’t it. If breaking the lease was an option we would’ve done it months ago. We’re going to stick it out until our lease is up. We’ve also seen how those who have broken the lease here get major hits on their credit because the complex hits them with unusual charges. Not sure how true that is, but I’m not going to risk that.
• JR

  Julia Romero

  Sep 11, 2026
  5.0
  I just want to say thank you so much to Anastasia for all of her help finding my mother a new home. She was incredibly patient, kind, and attentive throughout the entire process. What meant the most to me was how much time she took with my elderly grandmother, making sure she understood everything and helping her through each step without ever making her feel rushed. The whole process went much faster and smoother than we expected, and we were so excited when everything was approved. It’s not often you come across someone who genuinely takes the time to help a family the way Anastasia did. We truly appreciate everything you did for us. Thank you again!
• PW

  Penelope Willeford

  Sep 8, 2026
  5.0
  Hello, this is Billy and Penelope from Pelelopasta! We had a wonderful experience here at Sonterra Heights serving the community with our Italian food. The staff were so helpful and supportive organizing the event! Anastasia did an amazing job of communicating with the residents to bring it all together for a great Pasta Night! We are super excited to continue having even more successful events coming up!
• TT

  Tony

  Sep 7, 2026
  1.0
  So I'm laying in bed sweating. It's 3:15 AM, I get a phone call and answer thinking they're on the way to fix my AC. Nope, it was a recoding saying no AC is not an emergency! The maintenance supervisor brought by a portable unit that's not able to cool a room about a week ago. They literally expect my daughter to sleep with me, and both of us just sit in one bedroom when the AC is malfunctioning. Sucks to pay rent on time every month to be treated like garbage. I can't add another review so I'll continue here. Two days later my hot water goes out, again. They were here last week for the same issue. Two months ago they literally had me showering in another unit!!!! I get home from work after the office is closed so I just have to deal qith life without a shower after working in 100 texas heat. Again.