Progress Residential

Reviews

• EE

  Em

  1 day ago
  1.0
  Zero stars if I could. I never even fully lived in the home because it was filthy at move-in and had serious habitability issues that should have been addressed before the property was ever leased. I never set up beds, unpacked, or established the home because the condition of the property made it unlivable from the beginning. I had to find alternative living arrangements for myself and my children because I did not sign a lease to live in an active construction zone with ongoing pest control issues. The property had ongoing pest problems, flooring coming up throughout the home, water damage, cracks, and multiple repair concerns that made the house unlivable. Despite repeated complaints and maintenance requests, many of these issues remained unresolved for months while I was still expected to continue paying rent. Communication throughout the process was evasive, dismissive, and frustrating. My repeated requests for records and documentation, including certified letters, were ignored, and cases were marked “resolved” without any real resolution. I paid my rent on time and simply expected a safe and habitable home. To make matters worse, the company is now withholding my security deposit and attempting to charge early termination fees despite the serious documented condition of the property and the fact that I was forced to secure alternative living arrangements. After researching further, I found hundreds of similar complaints from tenants across the country involving ignored maintenance concerns, poor communication, excessive charges, and deposit disputes. The volume and consistency of these complaints suggest a troubling pattern in how tenants are treated. As a single mother trying to provide a safe and stable home for my children, I was disappointed by the lack of empathy, accountability, and urgency shown throughout this experience. Even now, communication continues to feel evasive, dismissive, and at times unnecessarily hostile rather than focused on resolving the situation professionally. I have filed regulatory complaints and preserved extensive documentation regarding the condition of the property and the handling of this matter, and I am currently pursuing legal action. Renters should do extensive research before signing a lease with this company.
• TS

  Thomas Scesny

  2 days ago
  5.0
  This is a 5 STAR review for one reason and one reason only: Mario. Mario from your maintenance team in San Antonio, TX is an outstanding maintenance guy and human being. Always polite, punctual and accommodating. You are lucky to have someone of his caliber working for your company. Trust me, take it from someone who knows good people and has managed people for over a decade.
• AV

  Anthony Vaughn

  Apr 1, 2026
  5.0
  I've been very happy with my 3 bed 2 bath rental in the New Braunfels area. Progress has been very attentive to my needs and any shortcomings the home has had. The previous tenant didn't maintain as well as they should've. The irrigation system was bitten into by the dogs and messed up. Going into summer it was really helpful for them to fix. The flooring, appliances and paint showed they care for the home and wanted us to enjoy our stay. Also I really appreciate I can make a call and talk to someone when needed. The home orientation was simple and made me feel ready to walk into a home with my family. Thank you!
• VF

  Vanesa Flores

  Mar 24, 2026
  5.0
  I recently rented a property in San Antonio Texas from progress residential. Chelsey has been awesome from the day I was approved to the 1 month anniversary at my new home. She has followed up with me every step of the way. Has responded to any emails/questions I may have. The application process was easy & received a fast turnaround time for approval. Took 2 weeks from the day I applied to the day I was able to get my keys. Thank you Progress residential & a big thank you to Chelsey for all your help.
• LP

  Lisa Parker

  Mar 19, 2026
  2.0
  UPDATE: Even though the Advocacy Group reached out, there is nothing they can do to assist with the issues identified in this review. The person who reached out can only assist with disputes regarding charges. I rented through Progress Residential for one year. Here is how it went. 1. When you apply for a property you will be inundated with emails. It would be helpful if tenants received ONE email with a list of action items, with links to websites, and due dates so there is ONE email to reference. 2. They assign a dedicated point of contact to you, but you will never be able to reach them. 3. SmartHome app – good idea but… A. I immediately had HVAC issues when I moved in. It took weeks to resolve. The thermostat was replaced by the company doing the work, but it wasn’t compatible with the app so maintenance had to replace the thermostat with a compatible device to link it to the app. During this time I was using “emergency heat” – which cannot be adjusted through the app. B. Each time a defective device is replaced, another device appears on the app. To clear that, you have to call the customer service number to get them removed. C. There were frequent error messages on the app (associated with the HUB). You have to call the same customer service group to figure out how to clear those errors. They need to be better trained because they couldn’t resolve the error messages I was experiencing. D. The app would consistently set the temperature 1 degree off when adjusting the temperature. E. You pay for the SmartHome feature – this home had a smart lock, smart thermostat, and a motion sensor in one room. a. The motion sensor set off an alert on your mobile device but there is no camera to show you what caused the sensor to alert. 4. They require access to your bank account (PayScore) for proof of income vs providing copies of paycheck stubs. 5. They require you make them an interested party on your renters insurance policy. 6. They use a 3rd party (Conservice) to bill part of the utilities. They call it a convenience, and they charge you for it. a. If you qualify to rent, you should qualify to pay your own utilities. b. Conservice shows you the bill via email, but the amount is added to your rent each month. 7. When I announced my intentions to not renew my lease, I was immediately asked for my forwarding address. This doesn’t make any sense. 8. It would be helpful to receive ONE email with a list of action items, with due dates, when a tenant announces their intention to vacate. a. Identify when the forwarding address needs to be shared. b. Indicate a text message needs to be sent as soon as the move out is complete to avoid additional charges. Read the fine print and understand all the extra fees in addition to the monthly rent. The base rent plus all the fees will add up. $ Rent, $ Pet Rent, $ SmartHome, $ Conservice Convenience Fee – it all adds up!

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