Progress Residential

Reviews

• AA

  AK

  Jul 14, 2026
  1.0
  This is been quite frankly the worst experience I have ever had. As a property manager, in this industry, I have NEVER felt so dismissed, passed along, and disregarded. We're supposed to move in tomorrow at 1, they messed up our lease, and told us we had to sign the incorrect lease so they can send a new lease. That pretty much tells you how this is going. We applied over a month ago and we have had all of our documentation ready, our funds ready, and yet every single time we have had to reach out to them for information. I would love for owners to request for transparency in how much they are losing in vacancy loss due to this NIGHTMARE of a management company.
• RG

  Raul Garcia

  Jul 2, 2026
  1.0
  Been 2 months trying to fix this and when we call they always say it's in process,but nothing happens they only send us everytime it's almost rent due that they about to got fix it and when we pay they forget about it and won't do anything only when rent is almost due they send us messages saying it's in process.We never missed a payment on our rent we always pay it on time but this gotta fix special with the mold....
• NM

  Nicole Mireles

  Jun 19, 2026
  1.0
  I’ve been living here 3 years and the moment our ac broke in our two story home with animals they refused to fix it in a timely manner. We have been without central air for 6 days in the hottest month. Guess our early rent payments go unnoticed.
• TS

  Thomas Scesny

  May 18, 2026
  5.0
  This is a 5 STAR review for one reason and one reason only: Mario. Mario from your maintenance team in San Antonio, TX is an outstanding maintenance guy and human being. Always polite, punctual and accommodating. You are lucky to have someone of his caliber working for your company. Trust me, take it from someone who knows good people and has managed people for over a decade.
• MD

  Mayra Duran

  May 16, 2023
  4.0
  This is our first time renting a house nonetheless renting through Progress Residential. The self touring option was easy and we enjoyed the flexibility to view the houses during our busy schedules. But, when it came to the application process things got more complicated. We had to call customer service several times to confirm if the house was available to rent because our application kept getting declined due to the leasing term not being available (we did not know what that meant) when we called to inquire about why we could not finalize our application we were informed the house was already pending with another applicant. We were devastated that night that we had lost the house. The next morning I decided to go back to searching for more available homes and found the same house was still showing as available. I rushed to file the application and just changed the leasing term to a 15 months from 24 months lease and our application was submitted successfully. Apparently, there are leasing term restrictions. I did appreciate all the warning about not failing for scams or sending unsolicited funds. Our application approval took 4 days exactly as they advised. I was hopeful to move in earlier and take advantage of the move-in special but that did not happen due to the background checks and income verification process. Even though my application was submitted prior to the April 30th move-in special deadline they did not honor the discount because I had to be physically in the house by the deadline. Once we got our approval we made contact with Ian, Resident Relations Manager. Ian has proven to be an invaluable resource during this new move. He has remained available for all our questions and concerns. Ian has made sure that are move-in transition was as seemless as possible.

Frequently Asked Questions About Progress Residential