Park at Rialto

Reviews

• LM

  Lauren Montez

  Aug 21, 2026
  1.0
  Can’t never get a hold of management or pelican property Corporate office. I am just trying to get an update on a parking pass that I have been requesting since May. Parking here is horrible. visitors do you have to pay for parking And the guest passes are not time stamped for the same day. No one is ever friendly or genuinely trying to help out residence. I always feel like I’m a problem when Requesting the bare minimum for an apartment complex
• DV

  Damon Villarreal

  Aug 12, 2026
  1.0
  Current resident. I wanted to like this place, I really did. However it seems like they call themselves a luxury community without holding themselves to that standard. It took 5 months and 7+ maintenance requests to fix a shower leak that would leave the bathroom floor soaked making one restroom unusable. There were signs of roaches as soon as I moved in and submitted a request for that as well and the front office told me “maybe they’re out because we just sprayed before you moved in so give it time”. That was never resolved until I took matters into my own hands. We are supposed to receive access to the community by an app and I was never granted access until almost two months into my lease after constant reminders and had to use the emergency code to enter before it was finally fixed. Lastly and one of the biggest issues that I wish I had known is the guest parking system. It is abysmal. Whenever I toured I was told each resident is provided a guest code which is true, however what they don’t mention is that guest code is only valid from 8am-8pm and any guests after that have to pay to visit which is $7. I’ve never lived anywhere where having guests is discouraged. Most will offer one free 24hr parking per resident. It feels like management is selling out the community to make a quick profit. Very disappointing overall
• CC

  Cory Copeland

  Aug 2, 2026
  1.0
  After moving out was informed by the office staff that I would be receiving my deposit back for the unit I lived in and the deposit back to the new unit I was going to transfer and move into there. Still haven’t received the funds for the unit I was going to move into. And to top that when I received the deposit refund for the unit I moved out of I was charged for 90 days of utilities I wouldn’t be using which made the refund for those deposits pointless to send me the check. Let not get started on multiple vehicles that had been broken into in the year I was there including both of mine. Parking was a struggle for half of the units. Had mold growing under new paint and unit wasn’t cleaned properly when I moved in.
• BF

  butts fartzzz

  Jul 6, 2026
  1.0
  This place is nasty, way too overpriced for the amenities and lack of service. $75 amenity fee for a broken gate, lack of security cameras, broken workout machines, and pest issues. Property staff is not friendly or helpful, I could not recommend this place any less.
• ME

  McKenna Evans

  May 11, 2026
  1.0
  🚨 AVOID AT ALL COSTS 🚨 Stephanie and Jennifer have been unbelievably unhelpful throughout this entire process. Good luck ever getting a callback. I have made repeated phone calls, left multiple voicemails for both the property and corporate, submitted online requests, and even sent certified letters and still could not get anyone to provide a straight answer or corrected accounting. Move-out has been a complete disaster. I paid a $350 security deposit and a $300 pet deposit ($650 total). My original move-out statement included a $233 “carpet repair” charge in a unit that DID NOT EVEN HAVE CARPET. After disputing it multiple times, Stephanie admitted the charge was added “in error.” Then suddenly the cleaning fee increased from $100 to $150 during the dispute process. What makes this even more frustrating is that at move-in we were specifically told the apartment had been professionally cleaned. During this entire dispute, Stephanie stated that if they feel the apartment is “clean enough,” they do not actually professionally clean it between tenants. That is honestly disgusting and should absolutely be standard practice. We left the apartment significantly cleaner than when we received it, yet they expect professional level cleaning to be done at the time of move-out while openly admitting they may not professionally clean units for incoming tenants. My refund amount then changed multiple times: * First approximately $70 * Then approximately $180 * Then suddenly reduced to $0 because “a utility bill came out” Later, Jennifer admitted utilities may have actually been charged TWICE and said a ticket had been submitted to corporate. That was weeks ago and I still have not received a corrected statement or callback for correction. I repeatedly requested the actual utility bill being used to justify withholding the remaining deposit. Stephanie refused to provide it and became irate on the phone when I questioned why every monthly the utility bill during my lease was uploaded to the resident portal, but suddenly the ONE bill supposedly reducing my refund to zero could not be provided. I even contacted YES Energy directly and was told the last statement had not even fully posted yet and a case had to be opened for review. So somehow this property is withholding my deposit over utility charges they can’t explain, can’t document, and apparently may not even have finalized yet. Additionally: * It took over a month and multiple calls and online submissions to fix a roof leak dripping onto our floor * I had to call multiple times about ants inside the unit * The dog park was constantly filled with stickers, cigarette butts, dog waste, and cigarette burns on the benches *The hallways are filthy and covered in dirt and grime that clearly are not cleaned regularly *You are paying for a “gated” apartment complex even though the gates are left fully open all day everyday for anyone to come in. * When the main gates do eventually close at night, good luck getting back into the complex through a side gate because the keypad doesn’t work. This entire experience has been incredibly unprofessional and disorganized. Just from the way management responds to reviews online, you can already see how defensive and dismissive they are instead of actually fixing the issues residents bring up. People should not have to fight this hard just to get accurate accounting and basic communication. This property seriously needs to be investigated.

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