MM
Matt Mccord
Aug 12, 2026
I have family that lives at this complex that has had there ac out for over a month in this 100 degree heat . They’ve made multiple complaints in regards of it getting fixed since they have health conditions but nothing has been fixed. It’s extremely sad they allow there tenants to live in these conditions and how this is even legal.
MG
Morgan Gutierrez
Aug 11, 2026
it’s been a month since our ac broke with a filed complaint and they still haven’t fixed it . it’s 95 degrees outside. such poor maintenance management 😐
DO NOT LIVE HERE. This is the worst apartment I have ever lived in. Nothing works, and the management is so unhelpful and has no empathy for its residents. Here is a list of things that don’t work: AC leak, dishwasher broken, washer and dryer not hooked up, weather stripping needs to be replaced, bathroom exhaust is so loud it can’t be used, a hanging wire not fixed to the patio, large animals running around the attic, and a SEVERE cockroach problem. The management is new, so they keep using the excuse that they are backed up with maintenance requests from the last management company. They do not read their messages, respond to work orders, or have any sympathy over the phone. If you can even reach them that way. It took months to fix an “emergency” situation only after I had told them that it was an emergency. I kill at least three cockroaches everyday. Management and maintenance also love to enter my apartment without letting me know which really makes my anxiety so much worse. I have lived here for two months and everyday I come home angry because there’s always something wrong with my apartment. The roaches have definitely made my depression worse and after doing some research, it could give me PTSD. I can’t wait to find out if that happens! Definitely live here if you’re lonely and need some roaches to share a space with!
MR
Matthew Rico
Jul 23, 2026
I have never had such a disappointing experience with an apartment community. In just three months of living here, we've dealt with issue after issue, and instead of feeling supported, we've felt dismissed every step of the way.
Our most recent experience was especially upsetting. During maintenance work in the neighboring unit, resurfacing fumes entered our apartment through the air vents. We have two young children and a newborn who was born five weeks premature. I immediately asked the maintenance technician if he could open the windows because I was concerned about the fumes entering our home. My concern was not acknowledged, and we ended up having to turn off our A/C for several hours while our apartment became unbearably hot.
When we brought our concerns to management, we weren't looking for compensation—we simply wanted them to acknowledge that this was a frightening situation for our family and that it could have been handled differently. Instead, the conversation focused almost entirely on my husband's decision to enter the vacant unit after the front door had been left open in an attempt to open the windows because we felt we had no other way to stop the fumes from entering our apartment. We understand that wasn't authorized, but there was no empathy or acknowledgment of why we felt so desperate.
The new assistant manager, Joel, came across as dismissive and unwilling to show any compassion. Rather than recognizing that we were trying to protect a medically vulnerable newborn, the discussion centered on lease violations, squatters, rodents, and potential fines. At no point did he apologize for the situation or acknowledge our concerns about the fumes.
We understand that apartment communities have rules and that maintenance work has to be done. We were never asking for the work to stop. We simply hoped for a reasonable conversation and some empathy. Instead, we left feeling disrespected, unheard, and treated as though our family's concerns didn't matter.
Customer service and compassion go a long way, and unfortunately, that was completely missing from our experience.
LH
Lauren Hurley
Jul 19, 2026
Unfortunately, I’ve had a horrible experience at the Noah. I’ve had to put in several maintenance requests that were not addressed until I pushed and prodded the management team. I honestly don’t think this is an issue with the management team on the property, but an issue with the owners, Trinity Residential. The team here seems severely understaffed and I’m not sure many of them have the experience to run a complex that is in need of so much repair.
I lived in my apartment for nearly a month with no AC, dishwasher, garbage disposal or working washing machine. These are all promised amenities that I had to FIGHT to get fixed. Now, I have a window unit that was installed to mitigate the lack of working AC that the management team will not pick up because they’re not sure what to do with it. And I had to send in another request because my dishwasher is broken again. If the team follows the same timeline as last time I had a broken dishwasher, I’ll be hand washing dishes until the end of August.
There have been several emails asking for residents to be patient with maintenance requests, but I’ve seen no effort to hire new maintenance workers or communicate with individual residents to keep them updated on their specific maintenance requests.
My biggest complaint is that when you check the available apartments, the rent for a one bedroom is $500 higher than when I moved in. Trinity residential has owned the NOAH apartments for 4 months and they have raised the rent by 50% without providing any upgrades to warrant that increase. When it comes time to renew my lease I’ll be moving to a different apartment complex because there is no way I’ll be paying 1.5x what I pay right now for the same exact crappy apartment.