Mission Hills Apartments

Reviews

• VM

  View Me

  Sep 22, 2026
  1.0
  Nice apartments, but management doesn't respect residents. The units themselves are nice, and maintenance requests do get handled. The real problem is management. During the leasing process, they're attentive, responsive, and eager to close the deal. Once you've signed, that attitude flips completely — management becomes dismissive, impatient, and treats residents like a burden rather than paying customers. Simple questions or concerns get met with a "too busy for you" attitude. It's obvious the good service was only ever about getting you to sign, not about how they actually treat the people living here. If respectful management matters to you, be cautious before committing to a lease here.
• AM

  Amalia Miller

  Sep 19, 2026
  1.0
  Towed my car 😣😠 and it was on the lease but not updated on their new website. They never left a note no text no nothing. And the vehicle was on the original website given when we moved in. Then there must be new management or something that requires us to sign up on the new website. All the employees that where there before that helped us get the vehicle registered on the other website, they all left and we didn’t know about this new website. Then all the sudden they just towed my car out of no where and had to pay $300 to get it back. If you don’t have the time or money to have to call out of work then get a ride to the towing company then pay a extra $300 on top of your rent then I definitely don’t recommend living here.
• MF

  Mandy Faccenda

  Sep 8, 2026
  5.0
  Apartment was well cleaned and prepared for my move-in. David helped me with my tour, application, questions and responded really quickly and efficiently. Application was approved quickly and everything was clear cut. A good leasing office can really help ease the stress that comes with moving. On move-in day, Chelsea helped me with all my questions and move-in-day steps and made sure I settled in okay. Maintenence responds quickly. My apartment is cute and homey and the neighbors have been nice. I have had no issues with sounds/outside noises either.
• TV

  Tyler Villanueva

  Aug 24, 2026
  1.0
  i shouldn’t even have to be on here but these people running this whole operation will try their hardest to sap every last penny from you meanwhile all this money doesn’t even go to the complex half the time and i know this bc they can never keep that pool open for more than 5 days which costs more money btw and on top of that they tried to charge my mother 400 for normal wear and tear which by law is not something you can charge someone for they even had our balcony railing missing screws one whole side This place is run by adults and they’re having a 15-year-old tell them that their crap is out of order. disappointing
• LH

  Landa Hamilton

  Aug 14, 2026
  1.0
  My experience here from the start was disappointing. Parking is a NIGHTMARE. If you get home after 7pm, good luck finding a spot. There are clearly not enough spaces for the number of apartments. Trash and wildlife are another major issue. The same residents routinely leave trash out for hours or days, attracting raccoons, porcupines, and even coyotes into the stairwell and parking lot. I reported this multiple times, but the issue was never resolved. My dog was injured by a porcupine, resulting in a $1,500 vet bill. Billing and communication with management have been extremely frustrating. I had to dispute unexplained utility charges and repeatedly contacted the office through voicemail and the resident portal with no response for weeks. When I finally reached the property manager, I still couldn’t get a clear explanation of the recurring charge. It was not clearly labeled as any type of fee. I found out from CPS that they mistakenly stopped my service after only a week. CPS confirmed it was an error on their end, and I immediately contacted the property to prevent incorrect billing. My request for reconsideration of the charges due to the circumstances was ignored. 8 months later, I was told I didn’t have renters insurance, despite having an active policy throughout my entire lease and proof that I had paid for it before move-in. Instead of contacting me to verify the policy information, charges were added to my account. I reached out and provided the information immediately. Never received confirmation and had to follow up. They still ended up charging me for the 1 week that THEY didn’t have it on file. 🙃 It took 3 attempts over a week to receive the form required to submit my notice to vacate. I work during their business hours, so not answering the phone and not responding to emails for days made simple requests unnecessarily difficult. It was also very disappointing that the property manager, Giselle, will blame her other staff members instead of taking any accountability herself. The property also runs promotions incentivizing residents to leave 5-star reviews, which undermines the credibility of the review system and misleads prospective tenants. I’ve also seen responses from management questioning whether reviewers were actually residents and implying reviews were false or reportable. That is unprofessional and does nothing to address the issues residents are raising. Pet waste stations were another ongoing problem. Multiple stations would remain without bags or the trash part overflowing with poop bags for WEEKS at a time. At one point, three stations went more than six weeks without being refilled. I called once to ask about it and was told to submit a maintenance request. I did and it still took over another week to fill it…The property routinely looked and smelled unsanitary as a result, despite advertising itself as pet-friendly. Overall, I moved in excited about the community, but the lack of communication, poor follow-through, billing issues, property maintenance, and dismissive management responses made living here unnecessarily stressful. I cannot recommend these apartments in good faith. For comparison, I previously lived at Indian Hollow Apartments for seven years and never experienced issues like these. Their staff consistently answered calls, responded promptly, worked with residents, and maintained the property well. I would highly recommend looking there instead if you’re considering apartments in San Antonio.