Hilltop at Shavano

Reviews

• RC

  Ruth Cadena

  Aug 21, 2026
  1.0
  I reported the leaking kitchen faucet at the beginning of the week. Several days passed, so I went to the office. I was told by Hilltop the complex had a water main problem. I reported water leaking from the faucet base, from the on off lever & from the sprayer nozzle in the kitchen. I've already filled empty gallon containers with the dripping water. I'm a Senior & lord knows when they will fix the leak in my apartment. It's the complex equipment failure and I should not be billed for all the water it continues to leak. Plumbers need to be hired to help maintenance repair all the leaks in the complex. I'm a senior & this is adding a lot of unnecessary stress on me. There has been no word when the kitchen leak will be repaired and hearing the constant dripping sound is getting on my nerves and extremely stressful. The last thing I need a monster water bill from them.
• BA

  Burcu Aydemir

  Aug 20, 2026
  1.0
  This apartment complex has been a huge disappointment. Ever since my sister moved here, she has had one negative experience after another. First, the gate has been broken for quite some time. The leasing office keeps saying they are going to fix it, but nothing actually gets done. To make matters worse, someone slashed one of my sister’s car tires with a knife. When she reported it to the leasing office, all they did was apologize. She asked to speak with the property manager and was told that the manager would call her, but it has been weeks and no one has reached out. Because of the security concerns, she had to pay for a garage to feel more comfortable leaving her car on the property. This is insane. Also, the cleanliness of the property is another issue. Trash is constantly scattered around, and the area around the dumpsters is an absolute mess. My sister has brought this to the leasing office’s attention as well, but again, no meaningful action has been taken. The most recent incident is probably the most concerning. While my sister was not home, maintenance entered her apartment without her permission. Even worse, she received no call, email, or any other notification afterward letting her know that someone had entered her apartment. That is completely unacceptable and a serious concern when it comes to privacy and communication. As I said, my sister has not had a single positive experience here since moving in. What makes it even more frustrating is the repeated lack of action and communication from management whenever an issue is reported. At this point, I absolutely would not recommend this property to anyone considering moving here.
• KJ

  Kendal Jasper

  Jul 26, 2026
  1.0
  What’s up with the pool? Always gross, calcium filled, dirty, can’t-see-through-the-water, pool. Clearly this complex wanted it to look nice with the design, so maybe fix the filters or clean and replace what needs replacing. It’s currently green and you can’t see your own feet in the water.
• HC

  Hailey Cooper

  Jul 20, 2026
  1.0
  This my first apartment and this has been the worst experience. Day 1 I had to wait for the leasing agent to hear from the manager about my paperwork I had to wait hours to finally get my keys. I ended up having to pay rent twice when they said my deposit wasn’t going to be a lot. Few months later I ended up paying rent twice again. Charging me January trash in may. The leasing agent had me look at a different apartment because the one they were giving me someone was still living there. Didn’t realize there would be a lot of issues with the apartment. What looks like water damage on the bottom cabinets. The wooden floor in them are coming off and have bubbles. They painted doors and walls too many times where it’s starting to peel off. I’ve had maintenance come and fix the shower head twice and it’s still leaking. We have a big roach/bugs infestation I’ve emailed and called the front office in the past multiple times and no one really does anything about it. I’m a pretty clean person I’ve done my part maintaining this place but the bug issues seems to be getting worse to the point they’re going all over my food, pans and cups that we drink out of.. It’s disgusting. I pay a lot for an apartment that just has too many issues. The list goes on.. Can’t even email the front office because their email box is too full. Yet no one answers the phone. I have to stay here with these problems until my lease is up. Don’t recommend this place
• SS

  Sophia

  Jul 14, 2026
  5.0
  I wanted to update my review because I truly feel the management team deserves recognition for how they handled my concerns. They went above and beyond to make sure my family and I would be happy and comfortable in our new home, and I can’t express enough how much that means to me. They took the time to listen, understand what was important to us, and ultimately found a solution that exceeded my expectations. The level of care, communication, and effort they put into making things right completely changed my experience for the better. It’s rare to come across a management team that genuinely cares about their residents and is willing to put in the extra effort to make sure they feel valued. I’m incredibly grateful for everything they did for my family and me, and I’m now genuinely excited about our move. Thank you for making us feel heard, cared for, and truly at home. ❤️ (I will attach photos of new place once set up. 😊)