Associa Hill Country

Reviews

• DF

  Deborah Fuentes

  6 days ago
  1.0
  Went to office to pick up remote for my second car spoke with staff yesterday and was not told it would be closed during lunch hours frustrated to waste my time and gas
• AA

  Amanda

  May 6, 2026
  5.0
  While the Silverado Hills HOA is HORRIBLE, Ms Gwendolyn with Associa has been so kind and so helpful. I have questions and no one from my HOA can help me or call me back to assist but Ms Gwendolyn is trying to get me the answers I need to the best of her ability. She is kind and professional and she returned my call (which Silverado Hills HOA hasn’t been able to do even once and I’ve called about 10 times). She is trying to investigate my issue and give me guidance where it’s needed and I could not be more thankful to have come across this amazing individual. Thank you for being so helpful!
• PR

  Peter Rijos

  May 4, 2026
  5.0
  Associa hoa is not good, after talking to 5 different representatives in a weeks time and they all told me they are gonna message the manager to call me cause I had a billing question, no one called me back and they told me incorrect info, then called back today and spoke with James and not only was he more knowledgeable than all the other reps that I previously spoke with, he answered all my concerns and helped me with everything I needed. Hopefully everytime i call he answers I give him a 5 star service. Thank you again james and hope you get a good bonus for your effort in helping me and understanding. Thanks again Jamea!
• AO

  Andrea Ochoa

  Apr 29, 2026
  1.0
  I intentionally am giving zero stars, but google requires at least one. Over the last year I have tried multiple times to contact Associa for questions, concerns, requesting call back, etc and each interaction has been an utter waste of time, with poor customer service, dishonesty, and deflection/ deceptive responses. I have had to dispute charges that were applied to my account multiple times, for things that never occurred or for escalations taken outside of the escalation path, ie sending certified notices before courtesy notices. I have requested access to public records through associa, to be told no, and have personally called and requested a call back, every day for 3 weeks, to not receive a call back until the board intervened on my behalf. When I did receive a call back, instead of taking accountability, I was told it was the Boards fault I had not been contacted. They use a call center and there is no accountability for property managers who do not follow up in a timely manner. Additionally, they will charge accounts without providing notice to Homeowners. They charge very high credit card processing fees and are unable to provide electronic refunds. I am currently waiting for a refund and their antiquated process will take, including today, 6 days, for me to pick up a paper check. Be very wary prior to signing a contract with this organization- your HOA will struggle as much as ours has.
• PM

  Peggy Mayfield

  Apr 22, 2026
  5.0
  Associa is new experience for us — and an excellent one. We have received immediate responses to important questions, delivered thoroughly and with kindness. We are grateful!