Alannah at Westover Hills

Reviews

• AP

  Adeleke Peterson

  May 8, 2026
  5.0
  Aissa and Angel were absolutely PHENOMENAL! From the time we drove up, til we left was an amazing experience. Of the 4 places my niece and I were to tour today this was the most professional and exceeded all of our expectations. It was also the only one we got to tour and had the privilege of actually being able to tour the apartment she would potentially be renting.
• MH

  Maria Hinojosa

  May 7, 2026
  1.0
  I’m deeply disappointed with the handling of my package situation at Alannah on Westover Hills. A resident from another apartment complex personally called my complex to report receiving two packages under my name and turning them in to the Alannah front office. When I went to pick them up, Alicia informed me that there was only one package. I trusted the staff and left with it. A few hours later, my apartment complex contacted me again, confirming that there should have been two packages. I returned to the office, but the staff insisted that there was only one package and even asked me to check the mailroom myself. After returning home, my apartment complex confirmed that the resident had specifically handed two packages to someone named Angel at the front desk. When I called again, Angel initially denied the existence of two packages but later called back, claiming to have found them after checking again. After receiving that call, I went back to pick up my package, but the office door was locked. I waited outside until someone finally opened it. While I was waiting, a resident from the complex mentioned that the office staff always locks the doors when they are busy. Another employee walked by, asked if the door was locked, and when I said yes, she responded that they “always have it locked.” Finally, I received the package, only to be handed an empty box that had clearly already been opened. The box was extremely light and obviously missing its contents. Angel repeatedly apologized and even had me search the mailroom again, but the item was nowhere to be found. The entire situation was unprofessional, disorganized, and deeply concerning. When residents trust office staff with deliveries, packages should be handled with utmost care and accountability. The lack of communication, the locked office doors, and ultimately being handed an opened, empty box were completely unacceptable. I felt extremely dismissed and it was an uncomfortable experience for me. If you’re considering moving here, I highly recommend reading through the comments of people who have expressed their negative experiences and genuinely believe what they say.
• JM

  Jocelyn Molina

  Apr 28, 2026
  5.0
  Angel Cantu is the kind of leasing agent you actually want to deal with. From the jump, she’s super easy to talk to and doesn’t give off that pushy vibe at all. She really knows how to make people feel comfortable, like you can ask her anything without feeling awkward or rushed.She stays on top of things, communicates clearly, and actually listens to what you need instead of just trying to fill a unit. That goes a long way. You can tell she cares about helping people find the right place, not just closing a deal. If you get the chance to work with her, you’re in good hands.
• MR

  Monee R

  Apr 21, 2026
  5.0
  Angel Cantu has been so helpful since our move in a whole year ago! We’re glad to say, she was our reason to choose this property to stay in. She Didn’t miss a beat and showed us exactly what’s we’d be having the pleasure of experiencing! The maintenance were also quick to responses and also handled any problems in a timely issue. Unfortunately we did experience a few pest issues randomly ; but we took it upon ourselves to exterminate with store bought sprays/utilities . I observed the few cracks in walls and other areas where we noticed they might’ve came from. I’d definitely recommend this property to others if you want a good community and there’s always a food truck coming to make it an even better experience.
• GJ

  Gabriel Avila Jr

  Apr 5, 2026
  2.0
  I rented apartment 2206 from February 2025 through March 2026. I did not renew my lease because there were problems with my apartment. The biggest issue was the carpet. Before move in day, the carpet was replaced, but the replacement carpet smelled like rotten milk. Maintenance tried to use ozone and washed the carpet with shampoo, although the bad smell still lingered. After alerting the leasing office, they arranged the contractors to come inspect the carpet. The contractors determined that using an enzyme solution was the best choice for treating the carpet. A patch of carpet in living room and bedroom still smelled bad after the treatment and I decided to leave rather than renew my lease. Another problem with the apartment was a cigarette or weed smell. On the wall opposite of the front door, the weed smell would seep through the electrical outlets and would come through the internet panel. Maintenance taped up the internet access panel to try to create a seal, but the bad smells still managed to penetrate the apartment. Another thing that caused me to find a new place to live was the poor contact with the leasing office. At the beginning, response times took a week to be answered. Starting during the Thanksgiving holidays, it took up to a month for the office to respond to an email. The leasing office was also supposed to close at 5PM, but without any warnings, the office would regularly close before the scheduled time. Sometimes as early as 3PM and that means the amenities like the pool table and shuffle board table were closed early. Even when the office was opened, calling it was a challeng. I am not sure if the staff are overwhelmed, but phone calls are almost never picked up. The leasing office never called me or notified me when the renters policy on file had expired and they charged me $50. I only noticed when the fee was charged to my account and it was later waived after I provided a copy of my new insurance policy. Another problem I encountered with the apartment was a roach problem. Towards the end of the lease, German Roaches and droppings started appearing. Pest control is scheduled every Tuesday and they would spray a clear liquid around the edges of the kitchen and bathroom. Even after weeks the Roaches never disappeared. Finally the last problem was with the bathroom. After showering with the exhaust fan on, I had to leave it on all night for the bathroom to dry. In the morning, the shower would still be wet and if I did not occasionally scrub everything down with bleach, the shower would turn black with mold. The exhaust fan is loud and just doesn't work. Above is all the bad experiences I had. Here are some of the good experiences I had. The interactions I did have with the staff were great, they were always friendly. The pool and the area around it was clear. The pool water was always clean and never green. The apartment grounds outside were well kept and the trash concierge would pick up the garbage outside the door. The days the trash concierge was not scheduled to come, the garbage always piled up around the trash compactor. The next day the garbage around the trash compactor was picked up and cleared. Another great thing I enjoyed was the maintenance team. They could not fix the carpet but every other maintenance request was completed. I could put a request on Sunday night through the online portal and the following day the job would be completed. My mistake was not requesting a new apartment after the first night, the majority of the problems could have been avoided. Overall if it was not for the carpet issues, I would have renewed my lease. For $930 a month for a one bedroom, it was perfect.