DW
Daniela A. Wong
Aug 7, 2026
I lived at this apartment complex for two years, and while there were aspects of living here that I enjoyed, my overall experience—especially during the move-out process—left me very disappointed.
My biggest concern was the move-out charges. I was billed for damages that I do not believe I caused, and in several of the photos they provided, I could not identify any damage or the conditions appeared to be the same as when I moved in. When I asked for an explanation of the charges, I did not receive a detailed breakdown. Instead, I was simply told that I had lived there for two years and that they were being "very lenient" with what they were charging me. That response did not answer my questions or help me understand the charges.
My advice to anyone considering these apartments is to document **everything** before moving in. Take photos and videos of every room, every wall, the ceilings, floors, doors, appliances, cabinets, bathrooms, balconies, and even the entryway. I cannot stress this enough. Having thorough documentation may help protect you if there are disagreements during move-out.
Communication with management was also frustrating. It was extremely difficult to reach the property manager, and when I tried to discuss my concerns with the assistant manager, I was repeatedly told that only the property manager could resolve the issue. Unfortunately, the property manager was nearly impossible to contact, making it very difficult to address questions or concerns.
The property itself also had recurring maintenance issues. For example, the parking garage frequently left vehicles covered in white residue falling from the garage ceiling, which was an ongoing inconvenience.
One of the most uncomfortable parts of my experience involved a maintenance employee. When my air conditioning stopped working and he came to repair it, he made inappropriate comments toward me. On other occasions, I encountered him around the property, including in the elevator, where he made comments about me in Spanish, apparently assuming I would not understand. One comment that particularly stood out was, *"Esta güerita está muy buena."* That behavior made me feel uncomfortable and unsafe in my own home. At the time, I chose not to report it because I lived alone and was worried about possible retaliation or being treated differently if I needed maintenance services again.
By the end of my lease, all of these issues had accumulated into a very disappointing experience. I made every effort to leave my apartment clean before moving out. In fact, because of school commitments, I had to move out well before my official lease end date, which gave me additional time to clean the apartment thoroughly. Despite that, the move-out charges made it seem as though I had left the apartment in poor condition, which I do not believe was an accurate representation.
I have rented other apartments before, including one where I lived longer and experienced more maintenance issues, yet I was never charged anywhere near this amount for normal repainting or move-out expenses.
To be fair, there were positive aspects of living here. The location was convenient, and the apartments themselves have potential. However, my overall experience was overshadowed by poor communication, difficulty resolving concerns, questionable move-out charges, and an uncomfortable interaction with a member of the maintenance staff.
Unfortunately, I cannot recommend this apartment complex based on my experience. If you decide to rent here, make sure you thoroughly document the condition of your apartment from the day you receive your keys until the day you move out, keep copies of all communication, and carefully review any move-out charges.
AG
Aliyah Gutierrez
May 4, 2026
My friend lives at the Addison and I am happy to say I will NOT be living here. As a visitor I parked behind the residential gate that only resident’s have access to opening. I parked in the visitor parking for a from Friday night to Saturday. Sunday we come to find out that my car is completely gone. At first I thought it potentially got towed but, after calling the police and filing a report, my car was actually STOLEN from the property. Someone was fully able to steal my car WITHIN the property past a gate that’s supposed to be only accessible to residents. I will say that there are security cameras, however, when I asked to see the footage the office worker was going to check it thinking it got towed. Then all of a sudden when it’s mentioned it’s stolen he asked me “how did you come to determine that it was stolen not towed” and all of a sudden could not access the footage after all, but yet was going to check when he thought it was towed. Clearly this complex hates taking accountability. To be at an apartment complex, park in designated visitor parking, BEHIND THE GATE WHERE ONLY RESIDENTS CAN OPEN, and to still have a vehicle stolen is beyond me. This is my friends home, she is supposed to feel safe where she lives and to see I’m not the first review that has had vehicle vandalism just truly baffles me. For me to visit for a day and a half and have my car stolen from the property that has cameras, yet has someone working that can’t access footage also baffles me. DO BETTER ON SECURITY. MAKE YOUR RESIDENTS AND THEIR GUESTS FEEL SAFE. I can assure you this place is not for you if you want to feel safe and have a car in great condition.