JPAR- Round Rock

Reviews

• AA

  Ally

  Mar 10, 2021
  1.0
  I will not be doing business with this company.
• LP

  Lori Polisso

  Mar 10, 2021
  1.0
  Had a very bad experience with Rudy Orellana. We started looking back in October while we lived in California. At first he seemed responsive for a little while. Then push comes to shove and we get to Texas and want to look at houses, he is gone on military business. We are living in our trailer, so we are super motivated to see houses immediately. Sends his sister to show us the house. She shows up an hour and a half late. We decided at that point to fire him, but then felt bad because I am ex military and I get it so we "Rehired" him. He is very slow to respond to emails, text messages (IF EVER) We would have to call him a bizillion times. He never found houses for us, we did all the leg work. We have been asking about the corner lot being for sale, and he is yet to give us a straight answer. When we were going to do the final walk through (first time we actually met Rudy) he brought his 2 kids who proceeded to ring the door bell a thousand times. Super unprofessional! Day of closing he shows up at the title company & fails to tell us we needed to have a cashiers check or wire transfer for the deposit. We had to race to Austin, and barely got to the bank in time to close escrow that day. Just an overall really bad experience. Would not recommend.
• JE

  Jimmy Ear

  Mar 3, 2021
  1.0
  Beware of Terry Zhou! I only interacted with him so I can’t speak on the entire company, but stay away. Terry very misleading and very unprofessional. We were looking to move into a house from out of state and spoke with Terry. The portal they used for applications says pets are allowed but when we told him we have a 25 lb Corgi, he told us the landlord preferred no dogs?? Okay fine, however, our dog is a certified service dog and legally accommodation had to be made. That was a big red flag and we should’ve known then but we continued because we were on a short deadline and needed a place. After submitting the application any all of the supporting documents, paystubs, bank statements from 2 different banks, SS cards, and driver licenses, we were told there was an “issue” with their application portal so we had to send the application and all of the sensitive documents via email. I felt very uncomfortable with that but hey can’t control technology, so I complied. Terry said he would let me know within 24 hours if my application was approved and from there we could run credit checks. 24 hours later, no response. I then had to reach out and ask for a status update and Terry said the realtor didn’t get a chance to review but he would update me when there was an update. The next morning, I received a text from Terry Zhou that the landlord stated there was a lot of “air traffic around the neighborhood,” and the landlord preferred an 18 month lease but it was negotiable. Terry then informed me the application fee would be $40 per person even though I was the only one on the application because my fiancée would not be employed when we moved out of state and he told me that we would still have to pay because she would be living there. Ok that was reasonable, and at this point we are so delayed our deadline is right around the corner. I told Terry we would pay it if we could negotiate the lease first because we needed to get that sorted before running credit checks and paying the app fees. I informed him due to the air traffic noise we’d prefer to do a shorter lease. Terry said he would connect with the landlord and let me know. Another 254 hours later, I get a text asking if we could do 15-months, I complied. I paid my application fee, ran my credit (788), and get a response that everything is looking good. The next day we scheduled movers and I receive a text saying the landlord went with somebody who wanted a 2 year leas instead and that was it. No opportunity to counter or any apologies for wasting our time and money. I hope the entire company does not do businesss like Terry. STAY AWAY!
• MG

  Mike Galaviz

  Jan 22, 2021
  1.0
  One of their realtors had a seller that left the house I bought filthy. I called the realtor directly and she tried to say that cleaning isn't required. It's implied to a certain degree. We live in a civilized society. Good thing I have lots of pictures and videos to use as evidence...?