Pavilions at Northshore Apartment Homes

Reviews

• OC

  Ordanis Cabrera

  Sep 1, 2026
  5.0
  Robert arrived in the afternoon to work on my air conditioning. He diagnosed the problem & solution. By early evening the system was running & cooling the apartment once more. He also brought a temporary portable unit to assist with cooling in the heat of the day. I am very pleased.
• KK

  Karly Kopcak

  Aug 24, 2026
  5.0
  Maintenance -James was great! Very friendly, professional, and got the job done quickly. Highly recommend
• AT

  Andrew Torres

  Aug 17, 2026
  2.0
  Was honestly debating on righting this review, but we’ve been tenants here a few months now. We’ve put in many maintenance requests within our time here, & two requests regarding our a/c. The first time it fixed itself, but now this time it’s reaching 85 in my apartment. They gave us two fans, but I have a family & a little one on the way. With two fans, it’s still reaching 85 right now. Maintenance said its because it’s an old building & it needs a lot of repairs, but I think the apartment, moreless the building should’ve been more inspected more thoroughly before having tenants moving in
• LR

  Local Reviewer

  Aug 13, 2026
  1.0
  Title: Very Frustrating Application Experience My boyfriend and I recently applied here, and unfortunately, the application process left a very bad impression on us. The website was extremely confusing, including incorrect square footage listed for the floor plan. When we applied, we believed we were applying based on a specific floor plan, move-in date, and price we saw online, only to find out that the application was showing a different unit, move-in date, and price. The biggest issue for me, however, was the communication. After submitting an application, I was not contacted with any update. I had to call the office multiple times before I could even get someone to answer and explain what was going on. When you’re applying for an apartment and potentially committing to spending thousands of dollars, I don’t think it’s unreasonable to expect basic communication. When I finally spoke with Mari, I explained that I didn’t know the apartment number because I was looking at the floor plan, move-in date, and price online. I genuinely thought that information would be enough to identify what I was applying for. When I explained that the website was confusing, her response was, “I’m sorry to hear that.” While those words may sound polite on their own, the tone came across as very condescending and dismissive, almost like, “Well, sorry about that, but that’s your problem.” I could also hear the frustration in her voice when I couldn’t provide the apartment number. I found the entire interaction unnecessarily rude, especially when I was calling because I was trying to understand what had happened. I will say that Mari did a great job during our initial tour, and Amy and Cynthia were both very nice when I was eventually able to speak with them. However, the customer service during the application process was completely different from the experience we had during the tour. I have worked in property management myself, so I understand that things can get complicated during the application process. What I don’t understand is making a prospective resident feel like they’re a problem for asking questions and trying to understand what they’re applying for. We ultimately decided to go with another property that offered us a better rate and, honestly, a much better experience with the staff. When you’re asking someone to spend a significant amount of money to live at your property, communication and professionalism matter. Unfortunately, this experience made our decision to go elsewhere very easy.
• JR

  Joshua Ramirez

  Aug 3, 2026
  1.0
  I’d be very wary about moving here. Unfortunately my experience here has been horrible and I plan to move immediately after my lease finishes. The walls are thin and you can hear all your neighbors. For me, it’s caused stress and insomnia. The upstairs rooms have zero carpet which means even the bedrooms are loud. My only option was to deal with it until 10pm when I can make a report or pay $500 to move to an upstairs apartment. Another main issue is the amount of pests in our apartment. We’ve received extra pest control, I’ve tried sealing my foods, and using my own bug spray but nothing works. Theres roaches in our drawers, cabinets, and throughout the apartment on an almost daily basis. Overall, the amount of stress and anger I’ve felt since living here has caused me to warn those that I know to never consider moving here.