Yardhomes Trailside

Reviews

• TE

  Thobe Elliott

  Aug 21, 2026
  5.0
  I just toured Yardhomes Trailside with Gabby and had such a great experience! She was incredibly welcoming, knowledgeable, and took the time to answer all of my questions while showing me around the property. She made the entire tour feel easy and comfortable and gave me a ton of helpful information about the community and everything it has to offer. You can tell she really cares about the property and the people who live there, and she seems like an amazing property manager. Having someone that friendly, professional, and attentive managing the community is definitely a huge plus. I was really impressed with both the property and Gabby.
• YM

  Yanett Medrano

  Aug 16, 2026
  5.0
  ⭐⭐⭐⭐⭐ I cannot say enough great things about Chelsea! From the very beginning, she has been extremely helpful, responsive, and genuinely focused on creating an amazing customer experience. She made the entire process feel easy and made me feel truly taken care of. As a business owner myself, I pay close attention to how people treat customers, and Chelsea is the kind of person every business owner hopes to have on their team. She treats the business like it’s her own, and you can tell she genuinely cares about the people she is helping. YardHomes Cottonwood Creek — take care of Chelsea! Employees like her are incredibly valuable and are the reason customers remember a company and recommend it to others. What an experience. Thank you, Chelsea, for going above and beyond! Five stars all the way! ⭐⭐⭐⭐⭐
• ER

  E Robinson

  Aug 15, 2026
  1.0
  If I could give this place 0 stars, I would. Yes, the property is beautiful, but honestly, that’s about where the positives end. The office staff is extremely frustrating to deal with. It’s hard to get anyone to answer the phone or respond to emails, and when you do get a response, the attitude can be very condescending. The office manager in particular has been incredibly rude and unhelpful. The dog park is disgusting. There is dog poop everywhere because people aren’t picking up after their dogs, and the office clearly isn’t doing much about it. I’ve literally stepped in dog poop multiple times. I’ve also had dogs charge at me while their owners just stood there and did nothing. PLEASE check your lease and all of your charges before moving in. I was told during my tour that a 1-bedroom would be around $1,300, but after all the extra fees, it’s way more than that. There are fees added that I was not expecting, so make sure you ask exactly what you’ll be paying before signing anything. And then there are the pests. I literally just moved in and have already had issues with spiders and roaches. That is absolutely unacceptable for a new resident. I’ve also noticed that the office seems to respond to the positive reviews while ignoring a lot of the negative ones, which honestly says a lot. Seriously, think twice before moving here. The property may look nice, but the management, communication, fees, and pest issues have made my experience extremely disappointing.
• BM

  buck M

  Jul 22, 2026
  5.0
  In my 15 years in the cutthroat world of finance, I’ve learned to see right through superficial people . A free soda or complimentary event tickets never impressed me, but Gabby at Yardhomes Trailside blew me away with pure professionalism. From the way she showed me the property to her incredible attention to detail, her timing and precision were on another level. The level of customer service she provides, coupled with her flawless follow-up, is truly unmatched. Gabby truly went out of her way to prove to me that Yardhomes Trailside was the one. In fact, I was already on my way to pay and get the keys to another property after viewing this location, but she completely changed my mind. I applied the same day, and the rest is history. For the record, there are two amazing humans working at this location, but this specific 100% amazing review is entirely for Gabby. Each deserves their own 100% positive review. 10/10 experience. God bless enjoy life .
• MB

  Megan Burson

  Jul 8, 2026
  1.0
  Edit:8/21/2026 I will gladly talk with someone from the ownership team, but I will not go back into the office and deal with the managers there unless it is someone new. Edit 7/29/2026 Update: All I have to say right now is for residents to look over their monthly bills. I have been over mine and my original contract and I am paying for things that were never included as addendums. I do understand most residents are having great experiences here and I truly am happy for them, but everyone should be happy with their choice of home especially with the amount being spent for it each month. I want to start this review off by saying that the office staff has been very friendly and answered questions as they have arisen. It is also noted that not all office staff were here when the complex opened and were dealing with previous problems. Renter's be aware of what you are getting. While this complex is new and most renters will be the first occupants it comes with a price. Beginning-I moved in 4 months ago and should have known something wasn't right when the price went up by a $100 dollars when I signed my lease. I was quaoted 1355 and when I signed it was $1455. This was still in my budget so not a big deal. I was supposed to receive an email with all of my welcome home info the night before I moved in. Never received the email and had to wait in the office to get it while movers were waiting on me. Had to go in and ask for basic info-gate codes, mail-no keys-took 2 months to get-apartment inventory sheet, guest info, trash, etc. This should have been provided in a folder for me when I moved in. I was promised a gift for my look and lease sign-never received it. Two months in and I was being charged for a renters insurance policy that I didn't need. Literally went in every month and was told they had taken care of it and had my policy but still being charged. Turned out on month 4 going in asking for a 65 dollar credit for a policy I didn't need and they just needed a po box added to the policy. This could have been handled month 1 with no other issue had this been explained. By month 4 fees are being added that were never apart of the original contract and we are being told that we have to all pay them. In example, irrigation, for the entire complex. We have no say in when or how much water goes towards this and with Pflugerville on water restrictions we are paying for 4 times a day watering and yes this includes the hottest part of the day where we are wasting water. The water at the dog park ran for 3 days before it was shut of and finally fixed. Another fee you are paying for is the amenities. Now while this is not an unusual fee it is usually built into the rent or disclosed on your contract. This fee is for the Pool-no shade, the work out room-nice, and the dog park that has a hose for a wash station. This fee shoud also be covering the waste stations for the dog park but they are never emptied or if they are it's once a month. And now renters are not cleaning up after their pets and it is attracking pests to the park. No shade either until the sun goes down. While these things at first glance don't see very big to some, but for those on a fixed income it can not only hurt your budget, but also put you in a situation that you can't get out of. I went with the smallest 1/1 and what was affordable at first glance and with a strict budget was blown out of the water this month by jumping to over 1900. If I had know all of the fees up front I would not have even applied for this complex.

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