Toll Brothers at Aster Park

Reviews

• VK

  Vidhya Kannan

  Aug 12, 2026
  1.0
  Our experience with Toll Brothers was good during the home-buying process, but unfortunately, the after-sales customer service has been extremely disappointing. Everything seemed to go well until our first walk-through. During the second walk-through, which took place on our closing day, we identified several issues that needed to be addressed. We closed on our home at the end of January 2026 and moved in on March 1, 2026. Unfortunately, several of the issues identified during that second walk-through are still not resolved. We have been working with Caden and Brian Godawski from the Toll Brothers Customer Care team. While Caden has been involved, our experience working with Brian has been particularly disappointing. We were eventually asked to submit the outstanding items as individual service requests. Since then, almost every service request has been closed by Brian, despite the underlying issues not being properly resolved. What is even more frustrating is the quality of the work performed by Toll Brothers' contractors. Some of the repairs have been completed in a way that does not meet the level of quality we expected from a builder like Toll Brothers, and we have had to continue following up on issues that should have been resolved properly the first time. Buying a new construction home is a major investment, and we expected a reasonable level of accountability and customer support after closing. Instead, we have spent considerable time following up on items that were identified before we even moved into the house. Unfortunately, based on our experience, we are very disappointed with Toll Brothers' after-sales customer care and would not recommend Toll Brothers to our family or friends. The home-buying experience may have started well, but the way the post-closing issues have been handled has significantly changed our overall impression of the company. I sincerely hope Toll Brothers takes this feedback seriously and improves its customer care process, contractor quality, and accountability for unresolved service requests.