Decker Farms by Centex Homes

Reviews

• KT

  Katie Tanner

  Aug 12, 2026
  1.0
  Warning to all potential Centex homeowners: this is only a small example of the poor quality home you will receive, at least in Texas. Even within the warranty period, Centex failed to properly fix issues with peeling flooring and now refuse to be responsible. If they want to double down and stand by this quality, I’ll make sure every person thinking about spending their hard earned money knows what they could potentially be getting themselves into with a Centex home. This is a new build and the problem began within four months of move in. We are also one of many homes in the community having this issue.
• CP

  Christian Pratt

  Aug 5, 2026
  1.0
  Terrible warranty service from representatives. It never ends with the lack of communication and understanding of their own warranties. For starters they claim you need a yearly roof inspection to maintain your roof warranty. The official national warranty book from Centex does not state anywhere that an inspection is a requirement. Nor is it an addendum to the warranty book. They think a random word document that they changed the language of after homes are closed on is grounds to deny warranty claims. We had a leak in our roof during year one of our new home. Centex not only lied about the cause they claimed they did us a courtesy by inspecting the roof and blaming wind driven rain. Well a year and half later the leak is still present and come to find out safety anchor holes from the original installations were left in our roof. Easily noticeable but Centex lied and tried to brush off necessary repairs. This was yet another red flag that brought us back to the flooring issues we’ve always had. Flooring lifting since we moved in and “fixed” in warranty. But now outside of the warranty period completely lifted again. Never properly installed. There are dozens of other reviews with similar flooring issues clearly displaying a mass installation issue. Yet centex thinks they can hide behind the 1 year warranty even though their warranty book explicitly defines how the planks should function. They should not lift or curl. We had an inspector come out on Centex’s behalf and he couldn’t refute the incorrect installation and logic so he insisted we just had to wait for the inspection report. We currently have documented 30+ homes all built around the same time and neighborhood having the same flooring issues. We’ve already attempted to escalate the issues but the customer service team relies on ChatGPT level responses to ignore questions and concerns and skirt around actual issues. I’d like to also add that professionalism went out the door when the customer service rep thought it was appropriate to photograph my possessions in my garage while he was supposed to be supervising a plumbing installation. EDIT: the responses on these reviews is just Pulte trying to appear active and empathetic. The end result is the same. They will not honor their own warranty nor are they competent enough to understand exactly what their warranties state. Operating a warranty department below the yearly average cost is not a flex like Matthew Prince thinks. It’s a clear result of simply denying warranty repairs that should be made in order to boost numbers. Also increasing NPS score is inflated when yall literally have reps beg for a glowing review. They are sure to cry to homeowners about not getting their bonus so they NEED a good review. Find a better company to work for. Not our problem. I have 5+ years of customer service experience working for arguably the gold standard of customer service practices and I can confidently say the level of professionalism and competence from Matthew Prince, Kenny Beasley, and Thomas Kincaid are not it. Do better Pulte.
• GJ

  Gene Johnson

  Jun 23, 2026
  5.0
  THE most affordable new construction community in Tomball ISD!!! Great homes and have appreciated their warranty program!
• DK

  Dmitriy Kim

  Feb 20, 2026
  1.0
  This builder is making Fraud. What they promised (low interest rate, $5000 gift card) before we secured house and what started happening after. Our rate increased, we had to pay to get a giftcard - but we still wanted to proceed) We paid deposit of $2000 for home at xxxxx Arrow Leaf Dr and started working with Builders lender. Our closing date was 20 of FEB. Lender was asking for more and more and delayed approval. We advised builder that closing date should be rolled at least on 2 weeks after we get approval. Because constructor told us he needs at least 10 days fixing issues after inspection. So - unexpectedly we got our confirmation on 19 of FEB and manager Rodney started to force us to sign contract or pay $125 a day until we do. We were trying to explain that it does not feels fair and makes us uncomfortable to sign without inspection within 1 days. We immediately scheduled inspection on Monday and purchased tickets to Houston (we move from California) - but Rodney says whether pay everyday fees or they he just cancels contract and keep deposit. Never deal with those builders. Seems they don’t care and their goal is to keep deposit and make a troubles for those who is arranging independent inspections.
• CU

  Chidinma Uwagboi

  Apr 17, 2025
  5.0
  Great Construction Managers and a reliable warranty department. Very pleased.

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