Platinum Castle Hills

Reviews

• SB

  Sharonda Battle

  1 day ago
  5.0
  My family and I have been a resident since summer 22’ so as you can imagine we have experienced management/staffing changes and by far this staff has been the best: Jennifer, Monse and Toria! Even my children enjoy paying these ladies a visit in the leasing office! We would have moved out but decided to give PCH another go thanks to Jennifer becoming the new community manager. These three ladies truly value their residents… Funny story, my kids and I got caught in the rain one day, Jennifer and Monse gave us a ride in one of their community carts. These ladies are a five star staff— what more can I say!
• LH

  Laura Hilton

  Oct 8, 2026
  5.0
  I havent lived in an apartment for years so i was very nervous but Monse made my move-in seamless! I cant express how meaningful it was to have someone be so compassionate and helpful towards me💜 im in love with my apartment and highly recommend living here, at least come check it out and you'll be hooked lol
• JD

  Jackson Deetz

  Oct 2, 2026
  1.0
  I’m moving out this week. My AC has gone out five times now they just seem to do temporary Band-Aid repairs every time and not to mention we have been infested with ticks for the last three months as I’m writing this review tonight I have had three crawl onto me as I’m sitting on this couch. I am absolutely disgusted. Can’t wait to get out of this hell hole. Also, don’t be surprised if there is trash down the block next to the compactor
• ZA

  Z A

  Sep 19, 2026
  1.0
  I still live at this complex, and unfortunately, the maintenance service has become completely unacceptable. When I submit a maintenance request, it can take a week just to get someone to address it, if it gets addressed at all. I repeatedly have to call the office and follow up just to get basic maintenance completed. Residents should not have to chase management to get legitimate maintenance issues addressed. We are expected to pay our rent on time, and management should be held to the same standard when it comes to fulfilling their responsibilities to residents. I’m writing this while I STILL LIVE HERE because management needs to understand how serious this problem has become. I’m asking management to stop making residents repeatedly follow up and establish a reliable system where maintenance requests are acknowledged, scheduled, and completed within a reasonable timeframe. Management: please take responsibility, address the outstanding maintenance requests, and fix this ongoing problem instead of waiting until residents are forced to publicly complain just to get a response.
• GG

  Gabriela Gonzalez

  Sep 18, 2026
  5.0
  I’ve had such a great experience with the management here, and a big reason for that is our property manager Jennifer. She is truly amazing at what she does. She is always attentive, professional, kind, and genuinely cares about the residents. Anytime there is a question, concern, or problem, she is quick to respond and does everything she can to find a solution. She doesn’t just listen — she actually takes action, follows up, and makes sure things are handled properly. That level of attention and reliability makes such a huge difference when you live in a community. She is also very approachable and makes residents feel comfortable coming to her whenever they need help. You can tell she takes pride in her work and truly cares about making the property a better place to live. Great management can completely change a resident’s experience, and she is definitely one of the reasons I appreciate living here. She deserves recognition for all the hard work, patience, and dedication she puts into this community. I highly recommend her and truly hope the company recognizes how valuable she is to both the residents and the property.