The Moorings

Reviews

• EJ

  Emily Johnson

  Apr 18, 2026
  5.0
  Shelby had amazing customer service! She was very genuine and gave me a warm welcoming! She made me feel very comfortable and made it known that whatever I needed would be taken care of! Shelby is the main reason I am considering choosing these apartments!
• BB

  Blake

  Mar 26, 2026
  5.0
  This place is really nice with good views and beautiful design. The office staff is very friendly and genuinely caring.
• SN

  Sibelle Bou Nassif

  Mar 23, 2026
  1.0
  My family and I have been living in this community for the past three years, and until recently, we never experienced this level of disorganization and disregard. Since Hannah left, the decline in service has been extremely noticeable. The current back-office team is neither helpful nor communicative, and the difference in attitude is frankly disappointing. Hannah was supportive, proactive, and welcoming—qualities that are completely lacking today. The handling of our transfer request was chaotic and unprofessional. We were given incorrect information multiple times—first a unit number, then told it was a 2 BHK, then suddenly a 1 BHK, then under renovation, then not. We physically viewed the unit while it was vacant, only to later be told it had been leased online—yet it still appears available. This reflects a complete lack of coordination and transparency. The attitude from the leasing office has been equally concerning. Their response gives a vibe such as “it is what it is” or “take it or leave it” are not acceptable, especially when dealing with long-term tenants. On top of that, amenities have been consistently unavailable. The BBQ area has been closed for some time, and now the pool is also inaccessible with no clear communication or timeline. Maintenance issues have been just as frustrating. I dealt with ongoing AC problems for an entire year, requiring multiple visits before it was finally resolved. Now, the trash disposal system is facing the same pattern—repeated visits with no actual solution. Overall, the experience has become unnecessarily difficult. Neither I nor my family feel valued, respected, or properly supported as residents anymore. Definitely our last renewal here
• IH

  Isabel Hydorn

  Mar 2, 2026
  5.0
  I moved in today and received the best customer service from Kristin and Shelby, they made my move in pleasant and peaceful. Thank you ladies, I’m excited to enjoy my new home!
• ND

  NT Dallas

  Feb 25, 2026
  5.0
  Shelby was fantastic when she showed me the apartment. Although I ended up moving to a place closer to my office, she was so professional and nice.

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