Century South Shore

Reviews

• JA

  Jill Ann

  1 day ago
  5.0
  All of the employees in the leasing office are great! And very accommodating
• HH

  Hw Hw

  Sep 22, 2026
  1.0
  Extremely disappointing experience with the management here, especially in how they handled a family medical situation. We were already residents of this community and had always been responsible tenants. We paid to transfer from a smaller unit to a larger unit because my wife was finishing her spring semester, moving in with me, and we were preparing for our first baby. We had every intention of continuing to live here. Unfortunately, once we moved into the new unit, my wife, who was in the late stage of pregnancy, began experiencing significant physical discomfort while living there. We tried staying elsewhere on multiple occasions and noticed that her discomfort improved when she was away from the unit. Her OB/GYN also provided a medical note recommending that we consider moving. We contacted management, explained the situation, and repeatedly tried to work out a reasonable solution. This was obviously not a casual decision—we had literally just paid and gone through the trouble of transferring to a larger unit in the same community. We gave management notice well in advance and moved out early, returning the keys so the apartment was vacant and available to be re-leased much earlier. None of that seemed to matter. Management refused to meaningfully consider my wife's medical circumstances or the doctor's note. Their reasoning was simply that my wife was not named on the lease—even though she is my wife, was living with me, was in the final weeks of pregnancy, and was the entire reason we transferred to a larger apartment in the first place. Communication was another major problem. I repeatedly emailed management asking for responses and written confirmation of their position, but many of those emails simply went unanswered. Yet these same positions were communicated to me verbally. Even when I actively tried to document and resolve the situation professionally, getting a clear written response from management was extremely difficult. In the end, despite communicating early and making the unit available for re-leasing early, we were still charged an amount equivalent to approximately FOUR additional months of rent—two months during the notice period plus another two months as an early termination fee. The most disappointing part was the complete lack of humanity. When a long-term resident's pregnant wife was experiencing a documented medical issue, management showed no meaningful compassion, flexibility, or willingness to help. If you are considering living here with your family, keep that in mind.
• NN

  Nyssa

  Sep 20, 2026
  1.0
  Absolutely Unacceptable Emergency Maintenance Response! AC is OUT! Our AC went out, and I contacted the property's emergency maintenance line at 9:04 PM. It is now 10:50 AM and there has STILL been no call, no show, and no response. The temperature inside our apartment has now reached 81°F and climbing. My 3-year-old son is currently sick with bronchitis and a fever, so keeping him in an apartment without working AC wasn't an option. We were forced to leave and pay for a hotel while waiting for someone to respond. This wasn't a minor inconvenience or a routine maintenance request. This was an after-hours emergency involving a sick child. We followed the property's emergency maintenance procedure and still couldn't get anyone to show up or even call us back. If you advertise 24/7 emergency maintenance, that service needs to actually be available when residents have an emergency. We're now paying for a hotel because the property has failed to respond to an emergency maintenance request. As of now, we STILL have no communication from anyone.
• JM

  James Martin

  Sep 12, 2026
  5.0
  Very nice complex, clean and well kept and friendly staff that was helpful and accommodating.
• ML

  Marina Lara

  Sep 10, 2026
  1.0
  Very disappointed in my “tour” experience. I haven’t toured apartments in years and this was my first experience since. I had already chosen these apartments as my first choice based off reviews and pics alone. I walked in for my prescheduled tour and I was walked out back by a gentleman and told that I can take the keys and go myself. That was new. The walk was further away from the office all the way to the back but I didn’t mind. It was super weird though. I thought maybe self tours were a thing now. Then upon locating the apt, I realized there wasn’t even a doorknob. I entered and there were dead bugs on the ground, the cabinets were all open, the shower had cracks around the faucet, and it was just not presentable at all. I made the appt 2 days prior and was advised today would be best to come to see it as it would be ready to view. I was really disappointed in the lack of customer service and laziness. Not to mention, the walk through was just terrible. I left and went to several others and I had a complete opposite experience at those. I hope this doesn’t happen to another potential resident. Very disappointing.

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