Mustang on the Trail

Reviews

• AW

  Amanda Waters

  2 days ago
  5.0
  I absolutely love living at The Mustang on the Trail! From the very beginning, Jessica and Archer have made my son and me feel genuinely welcomed and cared for. Jessica went above and beyond to coordinate everything so I could move in early, and I truly can’t thank her enough for that. She was kind, patient, understanding, and always willing to help, which meant the world to me during a stressful time. The interior is spacious and beautiful, and my son and I truly feel safe here. Archer has been amazing as well. He is one of the kindest, most dependable people I’ve ever met, and I’m so grateful for how attentive he has been. He follows through on every request, responds quickly to maintenance needs, and genuinely cares about the residents. He even coordinated with the cleaning crew to make sure everything was ready for our move-in. Their teamwork and dedication are truly exceptional. It’s rare to find a management team that feels this compassionate, professional, and committed to making residents feel at home. I’m incredibly grateful to both Jessica and Archer for everything they’ve done for my son and me. The updated renovations are such a lovely bonus and really add to the community in a wonderful way. I’m so glad to call The Mustang on the Trail home. If you want a community where the staff truly cares, The Mustang on the Trail is the clear choice!
• JP

  Jessica Van Pelt

  Jul 2, 2026
  5.0
  The office managers are exceptional! Archer does wonderful when communicating and expressing things and the property manager Jessica does wonderful as well! She handles complaints, and gets things moving and checks on work orders and etc! There has been a HUGE difference in the property from the first Time when we first moved in to now! And I thank Jessica and archer for that! The maintenance crew does well, Antonio and Cesar do extremely well at trying to help and maintain! If you want to find a quiet and peaceful place to stay look into mustang on the trail! Me and my husband like it here, we like the property and the management team!
• JL

  Jaylynn Lane

  May 22, 2026
  5.0
  Most leasing agents in this area operate with used car salesman energy. Archer at Mustang was a rare exception. He’s the only person in the office I request to speak to because he operates with something that’s become nearly extinct in leasing process:: honesty, competence, and actual integrity. No performative charm. No upper-handed pressure tactics. No treating residents like numbers. Everything is direct, transparent, and handled very professionally. You leave conversations with him feeling informed, not manipulated, which is rare in this area and deserves emphasis and recognition. People remember how they were treated long after the paperwork is signed. If a property wants long-term resident trust instead of temporary optics, people like Archer are the blueprint.
• MB

  m b

  May 14, 2026
  1.0
  please please please save yourself and don't come here omg it's ass 😭. tbh when we first moved it wasn't that bad. it's pretty quiet and neighbors are nice. but the longer i've stayed the worse it's gotten. there have been fleas and gnats and now roaches that they refuse to address. they send ai emails pretending to be empathetic but they actually do not gaf and take forever to send someone IF they ever do. when we had fleas i had to call a different exterminator myself to address the issue because the office basically refused to care. i paid almost $300 to get rid of the bugs. now we have roaches and it's the worst it's ever been. surprise surprise they still don't care. they have sent someone one time and the spray they used didn't do anything. like literally at all it's insulting. not to mention these apartments are so poorly built. there's huge gaps in between the baseboards and the carpet, the ceiling has leaked, and the oven has caught fire multiple times. i need to get out of here like yesterday 😭. things could definitely be worse as we live in houston after all but it should be better for the price. if we have to live in these conditions might as well pay $400 less somewhere else.
• JM

  John Morris

  May 2, 2026
  2.0
  READ THIS BEFORE YOU APPLY TO LIVE HERE I lived in this apartment complex for a little over 2 years, and overall, the experience was lackluster at best… Things you should be aware of: 1. Your rent $$ amount is basically bogus. Ever since new management took over, they have added more and more fees. My rent was $1,169/mo when I moved in, and I had a “locked in” rate due to my lease, but this new management decided to be slick and keep the “base rent” the same while adding tons of fees. I actually ended up paying nearly $1,500/mo. Mind you, this is SEPARATE from electricity, which costed me around $200-$400/mo. Not to mention, the complex advertises WIFI INCLUDED, but they STILL BILL YOU $65/mo for that wifi! Oh also one time their stupid pay rent online website was down, so I was not able to pay my rent until the 3rd AND THEY STILL CHARGED ME A $150 LATE FEE! 2. Your balcony/patio is useless. This complex does not allow ANYTHING on your balcony or patio. YOU CANNOT EVEN HAVE A CHAIR! What is the point of a balcony if I can’t even sit on it? 3. Maintenance is SLOW. My dishwasher was broken for so long that I literally forgot I even had one. The maintenance crew marked my request as “completed” even though no one ever showed up. It wasn’t until I called the office to complain that someone FINALLY came out. Also I had multiple roof leaks that they didn’t even fix. I kid you not, these people just put mud and texture right over the leak without fixing anything. Spoiler alert: it still leaked afterwards. 4. Gated community? Yeah right. The gates are ALWAYS broken, so anyone can come into the complex at any time. My vehicle AND my roommate’s vehicle were both broken into multiple times. 5. GIVE 60 DAYS NOTICE BEFORE YOU MOVE OUT! These people GOT ME for nearly $1,700 AFTER MOVE OUT because I gave them 45 day notice instead of 60. Don’t make the same mistake I did. Or maybe, just don’t rent here at all. 6. ROACHES I kept a clean apartment, had maintenance bomb the place, AND WENT OUT OF POCKET for professional pest control, YET I STILL HAD ROACHES. I’ve talked to other people in the complex, and basically everyone has roaches. ***HOWEVER*** I will give credit where it’s due. The staff were always friendly to me. I truly believe these are nice people doing their best, but they work for a company that does not care about the community. The staff also regularly throws little parties at the office to give back to the community. You can tell that the people in the office are genuinely trying. (Too bad they work for a crappy company) DOG FRIENDLY There are plenty of places to take your dog out here, including direct access to greenbelt trails, which go all through Kingwood. **OVERALL** Renting here will be “fine.” You’ll be hard-pressed to find anywhere cheaper in Kingwood. My advice: if you don’t HAVE to live in Kingwood, then DON’T! Kingwood prices are overly inflated, and honestly, it’s not even that nice. There are lots of shops nearby, which is nice, but due to the construction & schools causing constant traffic, flooding, and power outages, I seriously think the price premium for Kingwood is not worth it.