Mustang on the Trail

Reviews

• PB

  patricia di bella

  1 day ago
  1.0
  I moved into this apartment expecting a comfortable, clean, and well-maintained place to call home, especially since it was supposed to be one of the upgraded units. Unfortunately, my experience has been extremely disappointing. From the moment I moved in, there were multiple issues with the apartment, many of which were noticeable as soon as you walked through the door. The apartment was dirty, poorly maintained, and clearly not in the condition it should have been before a new resident moved in. One of the most concerning problems is the visible water damage that appears to have been painted over rather than properly repaired. It is disappointing to see that these issues were seemingly covered up instead of being addressed. It has now been about a month since I moved in, and many of the problems I reported from the beginning are still unresolved. Considering this apartment was advertised as an upgraded unit, I expected a much higher standard of cleanliness, maintenance, and overall quality. I do want to acknowledge that the people I have spoken with in the leasing office have been very nice and pleasant to deal with. However, friendly staff does not change the fact that I walked into an apartment that was dirty, poorly maintained, and clearly not ready for someone to move into. Moving into a new home should be an exciting experience, not one filled with frustration and ongoing maintenance problems. Residents pay a significant amount of money to live here, and it is not unreasonable to expect an apartment to be clean, properly maintained, and free of obvious issues before move-in. After a month of dealing with these problems, I am extremely disappointed with my experience. I sincerely hope management takes these concerns seriously and focuses on properly resolving maintenance issues rather than simply making apartments look presentable on the surface. An apartment being labeled “upgraded” should mean more than just its appearance. All that being said, I’m already looking for my next home.
• LR

  Lord Raiden

  Sep 24, 2026
  2.0
  DO NOT MOVE HERE!!! I signed my lease a few weeks ago and have not spent a single night in the apartment yet. If I was able to back out of the contract I would in a heartbeat. The day I was supposed to get my keys the apartment was not ready. This was September 11th. They were installing a new fridge and dishwasher for me so I had to come back the next day to receive the keys. That was red flag number one. Upon entering my apartment I found out the AC is not working at all. I filled out the inventory report and have complained about this issue several times now. It is still not fixed. It’s been almost 2 weeks!!! This is completely unacceptable and unprofessional. They installed a portable AC until into one of my windows to help for the time being, but that completely fell apart! I’ve added photos of the portable unit and the shitty work they did. Since they messed up installing the until it’s making the place 1000 times hotter than it was before. I asked about the extra electricity I’m using since they installed this portable AC unit (that doesn’t work properly) and if they would rectify this for me, and they were not able to give me a straight answer. They are HORRIBLE at communicating. Genuinely, some of the worst customer service here. None of my problems have been resolved and I feel like I’ve wasted this months rent since I still have not been able to stay in the apartment overnight. DO NOT MOVE HERE!!!!!!!
• JA

  Josh Allen

  Sep 23, 2026
  4.0
  I moved to building 25 by the exit gate it’s was remodeled and very nice so far my only complaint they recently installed a railing on the handicap ramp I am not handicap don’t what the rail for
• LH

  Landon Hardy

  Sep 16, 2026
  1.0
  I have lived at Mustang on the trail for nearly 2 years. Pros: Archer in the leasing office is kind and helpful, and the maintenance team has always been kind and courteous when they actually come out to address an issue. Unfortunately, that’s about where the positives end. Cons: Living here has been an exercise in learning how many different ways an apartment complex can make a problem your problem. The AC is one of the biggest issues. I was informed that the units are only capable of cooling approximately 20 degrees below the outside temperature. In Texas. So when it’s 100+ degrees outside, don’t expect your apartment to necessarily be comfortable just because the AC is running. And in turn expect an extremely high utility bill. You’re also forced to use Xfinity for internet, leaving residents with no choice of provider, which if you’re unfamiliar with Xfinity, you’ll wish you could. Then there was the time maintenance came out to replace an outdated fuse box. What should have been a straightforward maintenance project resulted in me being without a functioning dishwasher for over a month. When I asked about a rent rebate for having an appliance I was paying rent to have access to sitting unusable for that length of time, I was essentially told that I should be grateful I at least had a working sink. Yes, that was actually the response of their management team. German roaches have also been a persistent problem. Despite regular pest-control efforts, I continued having issues until I eventually started treating the apartment myself with Alpine WSG. Apparently, if you want the problem dealt with, you may have to become the pest-control department yourself. And communicating with management is its own special experience. They’ve implemented an AI assistant that is apparently designed primarily to take your complaint, assure you that your concerns will be “passed along,” and then send you on your way. If you’re expecting an actual response or follow-up after that, I wouldn’t hold your breath. You can reasonably expect your concern to disappear into the same mysterious void where maintenance timelines and rent rebates apparently go. To be clear, the individual employees I’ve dealt with have generally been kind. My criticism is of the property’s management, policies, and handling of resident issues, not the people who are sent out to work on them. If you’re considering renting here, I’d strongly recommend asking very specific questions about the AC, internet-provider restrictions, pest control, and how maintenance complaints are actually handled before signing a lease. The apartment may look fine when you’re touring it. Living here and dealing with the property’s systems is a different story.
• TV

  Traci Villarreal

  Aug 24, 2026
  1.0
  I live here now. My lease is up on October 1 of this year. My patio door has locked me out about 4/5 times. They have asked maintenance to fix it. They have tried but obviously it still hasn’t worked and I am stuck on my patio right now and they told me when I called the office. They have AI after hours and they told me to call a locksmith but they are not able to tell me if they’re going to reimburse me. This is not a very safe place anymore, ride through the parking lot and look how dark it is. I’ve been complaining, but to deaf ears. There are other things but these 2 are the worst. Oh, and electricity goes out ALL of the time and the hot water goes out often as well. Go elsewhere.