The Cape at Grand Harbor

Reviews

• ES

  Eliana Stefanutti

  6 days ago
  3.0
  My family and I have been living in this community since July 2024, and overall, we truly enjoy living here. We appreciate the location, the amenities, and many of the positive aspects this community has to offer. However, there is one significant issue that we find particularly disappointing: the lack of coordination and communication between the maintenance department and the property management office. Throughout our experience, only one maintenance employee, Ernesto, has consistently demonstrated efficiency, professionalism, and promptness in addressing maintenance issues. We sincerely appreciate his work. Unfortunately, we cannot say the same about the overall management of the maintenance department. We do not know who is responsible for supervising this team, but there is clearly considerable room for improvement, particularly in communication, accountability, and responsiveness to residents. It is difficult to understand how the management office, which is responsible for leasing and managing our apartment, often has little to no information regarding maintenance requests or ongoing repairs. As a result, they are unable to provide residents with meaningful updates or answers. Furthermore, there seems to be no effective way to contact the maintenance department directly or speak with someone who can provide accurate information. This lack of communication and coordination is frustrating, inefficient, and simply unacceptable for a professionally managed residential community. We genuinely enjoy living here and would like to continue doing so, but we strongly believe that the maintenance department needs better leadership, organization, and communication with both the management office and residents.
• BC

  Brandon Crocker

  Oct 8, 2026
  5.0
  So, we had a technical error cause some problems with my rent payment being processed. With the help of the staff and some research on my side as well we were able to find the issue. The ladies in the office helped get the fees reversed, correct the issue, and get things pointed in the right direction! Couldn’t be happier with their efforts and sense of urgency to resolve the issue! Thank you ladies and keep up the great customer service!
• CJ

  Cartier Jacob

  Sep 24, 2026
  5.0
  Excellent management and great communication. Also there partnered with Amentify and it is a great app that gives discounts on services! Pretty cool.
• AO

  Andres Ortiz

  Sep 24, 2026
  5.0
  I had such a great experience at The Cape at Grand Harbor, the team was super friendly and welcoming! Special thanks to Liseth for being so patient with me in the process, she went above and beyond to help me find the right fit for me !
• IT

  Ines Troconis

  Sep 20, 2026
  1.0
  If you don’t want your car towed, don’t come to this place. The worst apartment complex in the entire area. They towed my car even though it was registered. A terrible place!

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