The Cape at Grand Harbor

Reviews

• KK

  Kael

  Jun 19, 2026
  5.0
  Great service and beautiful apartments
• DR

  Dariaus Ruth

  Jun 18, 2026
  1.0
  Pray your AC doesn’t go out in the middle of a heat advisory because you will be waiting at least a week for maintenance to resolve your issue. 92 degrees in your apartment matters none to them, been here 3 years and AC has broken twice. I will not be here a fourth year.
• RM

  Rachael Mahaffey

  May 25, 2026
  1.0
  I never thought I would be writing a review like this because up until this situation, we genuinely enjoyed living at The Cape at Grand Harbor. However, after what our family has experienced over the last two weeks, I feel obligated to warn future residents to document ABSOLUTELY EVERYTHING in writing before making any financial or housing decisions based on information provided by this leasing office. On May 16, my husband and I visited the office to discuss options for an early lease termination. We were provided handwritten buyout figures for multiple move-out dates, including a quoted amount of $996.77 for a June 1st move-out, plus prorated rent. We specifically asked MULTIPLE times whether there would be any additional charges beyond the quoted amount, final water bill, and prorated rent because we could not financially commit to anything higher. We were verbally assured those were the correct figures. We were also encouraged to sign our Notice to Vacate immediately because we were told the pricing would change if we waited longer. Based entirely on the information provided by the leasing office, we signed our notice, committed to a new lease elsewhere, forfeited our deposit, scheduled movers, transferred utilities, and began uprooting our family in reliance on the numbers THEIR staff provided us. Only AFTER I requested written confirmation by email did management suddenly inform us that the quoted amount was “incorrect due to a calculator/system error” and that the actual amount would exceed $3,400. What has made this situation even more frustrating is that after we relied on the figures provided by the leasing office and signed our Notice to Vacate as instructed, management later stated the quoted amount could not be honored because there was “no signed buyout agreement.” The problem is that at no point during our meeting were we informed that a separate buyout agreement even existed, that additional documentation was required to secure the quoted amount, or that the pricing being discussed was unofficial unless another agreement was signed. Had that been explained to us upfront, we absolutely would have requested to review and sign any required documentation BEFORE committing to another lease, forfeiting deposits, scheduling movers, transferring utilities, and making irreversible financial decisions for our family. Instead, we were encouraged to act quickly due to “changing prices,” relied on the information provided by the leasing office, and only later learned the quoted amount supposedly did not count because of requirements that were never communicated to us in the first place. What makes this even harder to understand is seeing the large number of visibly vacant apartments currently throughout the community while we are simultaneously being financially penalized for relying on information provided directly by the leasing office itself. As someone who works in property management myself, I understand mistakes happen. What defines a company is how they choose to handle those mistakes once a resident’s life and finances have already been impacted. At this point, we have escalated this matter through regional leadership and continue hoping Venterra chooses accountability over technicalities. Until then, I strongly encourage future residents to protect themselves by getting EVERY number, EVERY fee, and EVERY agreement fully confirmed in writing before signing anything or making major decisions.
• JC

  jasmine carson

  May 24, 2026
  2.0
  Although the staff here is really nice and maintenance is fairly good, parking has been a major issue. I previously had a bad experience with my car being towed even though it was supposed to be registered in their system, and I still had to find my own way to get it back. Recently, I almost had my car towed again despite it being properly registered on the visitor parking website and parked in the designated visitor area. There were also many parking spots blocked off, making it even more difficult to find visitor parking, especially since the available spots were far from my building. The bug problem here has also been terrible, no matter how clean you keep your apartment. I’ve had pest control come out multiple times, but the issue still has not improved.
• CR

  Caridad Romero

  May 20, 2026
  5.0
  My experience at this community has been very positive. The staff is friendly, professional, and always willing to help. The property is clean, well maintained, and the atmosphere is peaceful and welcoming. I also appreciate the different activities organized for residents, which help create a sense of community. Overall, it has been a comfortable and enjoyable place to live.

Frequently Asked Questions About The Cape at Grand Harbor