Santa Fe Ranch Apartments

Reviews

• AA

  Arshiya Anjum

  1 day ago
  5.0
  Had a great experience working with Kimberly, an outstanding community specialist at Santa Fe Ranch Apartments! She is always professional, friendly, and genuinely cares about the residents. She responds to every request quickly, follows up with maintenance to make sure issues are resolved, and keeps you informed every step of the way. She explains everything clearly and patiently, making the entire leasing and maintenance process stress-free. Kimberly always greets everyone with a smile and positive energy.
• MV

  Mounika Vadlamudi

  3 days ago
  1.0
  We have been living in this apartment community for the past three years. Due to ongoing maintenance issues with our previous apartment, management asked us to transfer to another unit, which required us to pay additional charges. We agreed to move, expecting that the new apartment would resolve the issues we had been experiencing. Unfortunately, after moving into the new apartment, we encountered even more maintenance problems, and our experience with maintenance and management has only gotten worse. The biggest issue has been our air conditioner. After moving into our current apartment, the AC stopped working properly within about two months. We submitted multiple maintenance requests, but they were repeatedly closed/cancelled without resolving the issue. As temperatures continued to rise to 80 to 90, it became extremely difficult to live in the apartment. We visited the leasing office almost every day asking for an update because the problem remained unresolved. Initially, the property manager, Michael, told us that a new AC unit had been ordered and was on the way. However, after weeks of waiting, he later told us, "I can't place an order just for you." This response was extremely disappointing considering we had been living without a properly functioning AC for one year. We also noticed there were two vacant apartments directly above ours and politely asked whether an AC unit from one of those vacant apartments could be temporarily installed until the replacement arrived. Instead of listening to our concerns or discussing possible solutions, there is other lady apart from Kim, she raised her voice and responded, "We know what to do and we are hear only to do lease work not maintenance work" Eventually, the only option offered was for us to move to another apartment. When we inspected the apartment we were offered, it was in unacceptable condition. There were numerous cockroaches, the floors were sticky, the garbage disposal was not working, and the floor mat had a strong unpleasant odor. We simply requested that these issues be fixed before moving or asked whether another apartment in better condition was available. While we were discussing this with the front desk staff "Kimberlly" and she was really trying to help us with other alternative, Michael overheard the conversation from inside his office. Instead of coming out and speaking with us respectfully, he began shouting from inside at the front desk employee, saying that we were supposed to accept the apartment he had shown us. It was an uncomfortable and unprofessional situation for everyone involved. In addition to the AC issue, the AC unit has been leaking water, and there is standing water outside our apartment entrance that resembles drainage. When we requested that this also be repaired, the response we received was, "You are staying inside, not outside." This dismissive attitude toward legitimate maintenance concerns was very frustrating. What made this experience even worse was our interaction with Michael. Throughout this process, we found him to be rude, dismissive, and disrespectful in the way he communicated with us. Rather than listening to our concerns or trying to resolve ongoing maintenance issues, he repeatedly dismissed our requests and spoke to us in an unprofessional manner. We were made to feel like we were an inconvenience simply for asking that basic maintenance issues be addressed. We have lived in this community for three years, have always paid our rent on time, and simply expected our maintenance issues to be addressed and to be treated with respect. Instead, we experienced months of unresolved maintenance requests, repeated ticket closures without any solution, poor communication, and unprofessional behavior from management. We sincerely hope ownership takes these concerns seriously, improves the maintenance process, and ensures that residents are treated with the professionalism and respect they deserve.
• SD

  SAYED DASTHAGIR

  3 days ago
  1.0
  The leasing process was disappointing due to poor communication and lack of responsiveness. It was very difficult to reach the leasing office by phone, and many times the office had a “Closed” sign posted during business hours. Kim was the exception—she was professional, helpful, and communicated well throughout the process. She deserves 5 stars. Unfortunately, my experience with Goldie at the front desk and manager Michel was not positive, as they were often unresponsive and did not address my concerns effectively. I hope they improve their customer service and communication.
• JW

  Jordan Wilcox

  4 days ago
  1.0
  One of the worst experiences ever when it comes to applications and moving. Go to another place that treats you like a person I went to check out the place and was treated like I didnt belong there. I liked the renovated apartments and was told to apply to this certain apartment and after I had applied I was told it was not renovated, and on top of that the apartment was above my budget. I got rejected so I thought, whatever I didnt want the apartment anyways. Now I've applied to a new apartment and plan to move in and now I'm being told I'm approved even tho they told me I wasn't and I cant even call because every time I do it sends me or voicemail or the stupid AI bot says it will help me but then cant. GET ME OUT!! I DONT WANT TO LIVE HERE
• II

  IG

  Jul 2, 2026
  1.0
  I would not recommend Santa Fe Apartments to anyone. My experience has been very disappointing. The management has poor communication and shows very little respect or concern for residents. The biggest issue is the air conditioner. It has not been working properly, and despite multiple complaints, the management has not taken the issue seriously or provided a proper solution. Living without a working AC, especially during the summer, is unacceptable. If you’re considering moving here, please read the reviews carefully before signing a lease. I wish I had done that. This apartment has been a waste of my time and money, and I would not recommend it to anyone