Santa Fe Ranch Apartments

Reviews

• LS

  Lucy Smith

  5 days ago
  1.0
  I would strongly caution anyone considering moving to Santa Fe Ranch Apartments. My experience involved ongoing habitability and management issues that caused unnecessary stress for me and my family. From the beginning, there were recurring problems with roaches, trash buildup, poor maintenance response times, and unsanitary conditions around the property. There were also repeated issues involving valet trash services that residents were charged for but that often were not properly performed. Communication with management was extremely frustrating. Many concerns were documented through emails, maintenance requests, certified mail, photos, videos, and complaints, yet issues continued for extended periods of time. I also experienced problems involving parking/towing concerns and conflicting information from management. After researching reviews from other residents over several years, I realized many people had reported similar complaints involving pests, maintenance delays, trash issues, flooding/water problems, towing complaints, and poor communication long before I moved in. I encourage anyone considering this property to carefully review resident reviews, inspect units thoroughly before signing a lease, and document everything in writing. Based on my experience, I would not recommend Santa Fe Ranch Apartments.
• SM

  Shay Murrell

  5 days ago
  2.0
  Communication is horrible. They use a third-party call service to answer calls when they’re “busy,” but they don’t even attempt to answer the phones themselves. I even called while sitting in the office just to test it. On top of that, the entire office takes lunch at the same time, so everything shuts down completely. That would’ve been fine if someone had answered the phone and communicated that beforehand. Instead, I drove 45 minutes just to get here and now have to wait outside until they decide to reopen — while the staff is literally sitting inside. Please do your research before paying your money to move here. Drive around and ask tenants how it is.
• IM

  Ibney Mahmud

  6 days ago
  1.0
  Lemme start from the very beginning how terrible experience i had with Santa fee , Irving Management. After Completed our Application me and wife got approved and we Finalized our furniture delivery date. We supposed to move in 11/08/2025. The day before our moving date they called us evening time and told us , we have to wait another week for Unit incomplete work. SO, 11/16.2025 we should have our keys in hand but again the day of our moving date. they haven't gave our keys because of the unfinished work. We lost our past apartment since we already told the management about our moving date. We had to stay in hotel the whole time. I talked with one of their Employee name kimberly from Santa fee regarding this issue. she assured me that 11/17/2025 we gonna have our keys but again same thing happened. Later we talked with the Apartment manager Buckner about our lease . We don't wanna move in anymore and the lease date already passed that means no more valid lease anymore. He said the management will review about this issue and reimburse us our hotel amount and application fee and administrative fee . He haven't reimburse us any amount till now ! called them several time no answer. emailed Buckner regarding our reimbursement amount no response. I won't recommend to anyone to this Apartment . Management Sucks
• KM

  Kai Marie

  May 9, 2026
  2.0
  Trash bags and trash everywhere. I emailed management asking for an explanation and received no reply. Also, we pay for valet trash and valet trash does not come. Supposed to come sunday-thursday. the last 2 weeks my trash has been picked up a total of 3 times total. Yet i’m still paying for valet trash pickup. Office staff does not pick up the phones nor answer emails. Lease elsewhere. Last thing, we do not have dumpsters, just one trash compactor for the entire property (which we pay 40+ for monthly) and It is infested with rats. So good luck trying to dump your trash yourself. Note: You will be advertised a base rent price, and be charged 3-400$ more. with no explanation. unexplained charges.
• VY

  Venkata Sai Yeturu

  Apr 20, 2026
  1.0
  Worst community management that you never ever saw in your life. the unit they provided two basic amenities Like dishwasher and microwave items will be present but doesn’t work. Service request you will raise but they won’t respond ever after weeks and month. Office front desk will present and tell you to wait for service team to fix (even after 2-3 weeks or month so) on top of it you will have water leaks as it’s pretty old apartment and as usual they won’t fix it even it’s weeks or month.