The Voss

Reviews

• MR

  Melanie Rodriguez

  6 days ago
  1.0
  I've lived at The Voss for multiple lease terms, renewed twice, accepted every rent increase without complaint, and never once paid rent late. None of that has mattered. When issues come up, there isn't much urgency to resolve them, and getting a response from the leasing office is consistently difficult, emails bounce, calls go unanswered for hours. Most recently, I was hit with a $20 "default fee" for renters insurance I have maintained continuously since move-in, which auto-renewed on schedule. The reason: an internal address requirement changed without any actual notice to residents. When I asked for proof residents were notified, I was sent a renewal letter that doesn't contain the information in question, and an internal email that was never sent to my address and that I can prove never arrived. Rather than simply fixing their own error, I was met with deflection, contradictory explanations, and eventually told the property "isn't going to keep going back and forth." This is a property that is quick to send mass texts, flyers, and door notices for pool rules and donut day giveaways, but somehow cannot manage to communicate an actual change that costs residents money. The way resident disputes are handled here shows a pattern of making things as difficult as possible rather than just doing right by the people paying rent on time, every time. If you're considering this property, know that loyalty and good payment history mean nothing here when something actually goes wrong.
• A

  Вікторія Сергійчук

  Sep 28, 2026
  4.0
  I lived in this apartment complex on S Voss for one year, and here is my honest review. Let’s start with the downsides. The parking was inconvenient for me. The spaces are quite narrow, and when larger vehicles such as SUVs are parked next to you, it can be difficult to even get out of your car. After 6–7 PM, finding an available parking spot usually means going up to the 4th or 5th floor. Another issue was the poor sound insulation. This seemed to be a problem with the apartments themselves rather than with particularly loud neighbors. Everything was fine at first, but about a month before we moved out, a family with a small child moved in, and the lack of soundproofing became very noticeable. There were several nights when it was almost impossible to fall asleep because we could clearly hear the child crying. Of course, there was no point in complaining to the office because you can’t exactly explain to a small child that they shouldn’t cry at night. There were also some irresponsible dog owners who refused to clean up after their dogs when they went to the bathroom on the stairs or around the property. Now, onto the positives. There were no excessive utility charges. For a one-bedroom apartment, we paid around $70 per month, and the amount stayed pretty consistent throughout our lease, usually varying by only about $20. There were also no hidden fees. I also read some reviews where people complained about the maintenance staff, but we personally never had any problems with them. The maintenance workers were always friendly, came when we needed them, and resolved our issues within 1–2 days. They were genuinely professional, and the work was actually completed properly. The lobby was cleaned every week, and overall, the complex was kept fairly clean. We also never experienced any strong or unpleasant smells from marijuana or anything similar throughout the property. Honestly, I think the price-to-quality ratio at this complex is very reasonable. We spent more than a month looking for a place to live before choosing this one. Considering the appearance of the complex and the apartments, the services provided, and the price, this was the best option we found in the area. If we hadn’t had to move to another state, we would have continued renting here.
• TH

  Tra Hicks

  Sep 25, 2026
  5.0
  My husband and I LOVE living here! Clean, and maintenance response quickly to request. Lynda is great! She has been very accommodating to us and quickly response to our request.
• RD

  rajani DASARI

  Sep 5, 2026
  1.0
  We are in the East block since Feb 2026. In the beginning it was good. But later we started to see a lot of roachers and maintenance problems. I really suggest not to do the mistake we did if you are having kids. Many other residents do complain about roachers. We have done deep pest control twice and we still see the roachers as days pass and after a through cleaning everyday and very minimal cooking at home. We removed most of our furniture and the floor has multiple hideouts that roachers run towards the hideouts really quicks. Under the kitchen counter top there are cracks and maintenance request to clear them were never addressed We are stuck here as there is no way out because we have to pay the rent even if we move out. It was a hassle to move all the kitchen items and restroom stuff for the deep clean with a baby at home. I strongly recommend for new people to stay away from this apartment.
• KS

  KHIZR SORATHIA

  Aug 30, 2026
  1.0
  ⭐️ Very Disappointing Experience – Poor Maintenance & Customer Service I am currently living in this apartment, and unfortunately, my experience with the maintenance and leasing team has been extremely disappointing. For the past two days, I have repeatedly tried contacting the office regarding a serious AC issue, but getting someone on the phone has been extremely difficult. Residents are consistently directed to submit maintenance requests through the app, but in my experience, requests are sometimes marked as “completed” without the issue actually being resolved. I spoke with Paris and Linda from the leasing office, and they assured me that a technician would come on Saturday. They also confirmed that someone would come today, but no technician arrived. Unfortunately, this has been consistent with my experience: I am told that someone will be sent, but no one actually comes, and the issue remains unresolved. Our AC stopped working, and despite reporting the problem and following up multiple times, it still has not been properly repaired. The situation became serious enough that my family and I had to leave the apartment and stay in a hotel because the apartment was not comfortable or suitable to stay in without working AC. We are still dealing with the issue, as well as the additional expense and inconvenience this has caused. The maintenance service has also been disappointing. On the occasions when maintenance staff have entered the apartment, their conduct has sometimes felt unprofessional and uncomfortable. For example, they have asked my wife personal questions unrelated to the maintenance issue. Residents should be treated respectfully, and maintenance visits should remain professional and focused on the reported problem. What is most frustrating is the lack of communication, urgency, and accountability. When you are paying rent and dealing with an essential issue like AC, you expect the management and maintenance team to take the situation seriously, follow through on their promises, and keep residents informed. I would not recommend this apartment to anyone based on my experience. Management should understand that maintenance and customer service have a major impact on residents’ quality of life and ultimately on the apartment’s reputation and Google reviews. I sincerely hope they take this feedback seriously and improve how they handle maintenance requests, communication, and resident concerns.