The Spencer Park Row

Reviews

• JM

  J Mahdi

  Sep 30, 2026
  1.0
  We lived here and are moving out this month, and we are NOT renewing our lease because of the following: 1. Open maintenance tickets for months. Tickets are repeatedly ignored or marked completed without the actual problem being resolved. 2. Broken dishwasher for over 2 months. Our dishwasher broke more than two months ago, and despite repeated tickets and calls, they have ignored the issue. We still do not have a working dishwasher. 3. Water heater was broken for months. Our water heater stopped working and remained broken for months before they finally replaced it. We had to chase them and call repeatedly—sometimes daily—to get the issue addressed, despite having tickets open for months. 4. Bugs, spiders, and roaches. We repeatedly asked them to spray. They claim they do, and then mark the ticket as completed. In reality, they walk by, do a quick “drive-by” spray, and leave. The bugs and roaches continue. We spend our own money constantly cleaning and buying sprays and pest-control products, but the infestation remains. They also frequently fail to mow the front lawn, which contributes to ants piling up around the front of the building. 5. Maintenance enters without calling first. This has been one of the most disturbing issues. Maintenance workers will simply walk into our apartment without calling beforehand. I have had situations where I was in the bathroom, breastfeeding, or in my private bedroom or living room, only to suddenly have a strange man walk in and say, “Oh, sorry! I’m with maintenance.” This has happened even after we repeatedly spoke to management, called, complained, and specifically had our tickets marked that we require a call first. They still do not call. It is extremely invasive and frightening to have a stranger suddenly enter your private space. If I lock the front door, they can still enter through the garage. 6. Constant water outages with absolutely no notice. Our water has been shut off repeatedly, and not once have we received prior notice. Every single time, it has been a complete surprise. I can wake up ready to shower and suddenly discover there is no water. Whenever the water is out, it is always for the entire day. I constantly keep jugs of water around because I have come to expect these unexpected outages. We cannot flush our toilets and sometimes have to leave the apartment to use the bathroom at a gas station, Sam’s Club, or Walmart. We pay around $2,000 a month in rent and should not have to live without basic necessities like running water. 7. Expect water outages several times a month. 8. Expect electrical outages monthly. 9. Poor insulation and high utility bills. The insulation is terrible, which contributes to high utility costs. 10. Extremely loud I-10 traffic. Our apartment faces I-10, and the constant sound of traffic, including accidents, is incredibly loud both day and night. It is unbearable. I will stop at 10 points. We previously lived at SoDo downtown apartments, and they were great. We cannot praise them enough. Unfortunately, The Spencer at Park Row has been the worst apartment experience I have ever had in my 40 years of life. DO NOT come here unless this is literally your very last option.
• AA

  Andrea

  Sep 25, 2026
  5.0
  I would like to take a moment to give Bobby a well-deserved 5-star review for the excellent service he provided. Bobby was very professional, respectful, and genuinely helpful during his visit. He took the time to make sure that several of my maintenance work orders were completed and addressed my concerns with care and attention. What stood out to me the most was how welcoming and friendly Bobby was. He actually took the time to welcome me to Spencer Row Apartments, and that small gesture truly meant a lot to me. I have lived in several apartments over the years, and I have never had a maintenance team member take the time to personally welcome me to the community. It made me feel acknowledged, appreciated, and like I was more than just another resident. Bobby was also patient, courteous, and willing to answer my questions. He made sure I understood what was being done and treated my apartment and my belongings with respect. His positive attitude and professionalism made a stressful situation much easier and more comfortable. I truly appreciate Bobby taking the time to help me and making sure my concerns were addressed. His kindness and willingness to go the extra mile did not go unnoticed. Spencer Row Apartments is fortunate to have someone like Bobby on the maintenance team. Employees like him make a difference in a resident’s experience and help create a welcoming environment. Thank you, Bobby, for your hard work, professionalism, and for making me feel welcomed at Spencer Row Apartments. You definitely deserve 5 stars!
• NN

  Name

  Sep 17, 2026
  1.0
  TRASH! Don’t do it reconsider! Unresponsive office staff! No response until you act unprofessional and seen multiple emails. Do not move here!!!!!!!!!!!
• MM

  Mikel Masriin

  Sep 12, 2026
  1.0
  This is not legitimate apartment you most definitely don’t want to stay downstairs while someone is staying upstairs you can literally hear everything!!! The walls are way to thing nothing is up to code
• CA

  Camellia Adams

  Sep 4, 2026
  2.0
  I had an appointment to tour the complex yesterday. I left work early to go make a tour of some of the rooms available. When I got there, the girl was very rude off the bat and stated that “they don’t do tours during the rain” and they “don't even have the golf cart out today.” I said “wow that would’ve been really nice to know before leaving work early for this.” We still sat down for her to show me pricing, but she continued to have an attitude with me the whole visit. If this is how they treat people who are looking to rent a place, I can’t imagine how they must treat the actual residents.