The Madison on the Lake

Reviews

• KP

  Kelsey Parkman

  Sep 24, 2026
  3.0
  I don’t want to start off on a bad note because Donald (DJ) in the front office and the maintenance guy has been great, and I will say the property is safe and quiet for the most part. However, I do feel there was a lack of communication during my move-in process. When I toured, I was shown an updated apartment, so I was under the impression that I would be getting something similar. Instead, I received a modern apartment, which was cheaper and the only option available at the time. I understand that availability can be limited, but I really wish I had been shown the actual apartment style I would be receiving before making my final decision and signing a lease. My biggest concern has been the number of maintenance issues I’ve experienced. I’ve only been here for two months and have already submitted over 10 maintenance requests. The tile in my bathtub is peeling badly and I’m picking up pieces every day. My bathroom vent fan and bedroom ceiling fan don’t work, I had broken parts on my refrigerator, my oven knob was missing, and the hot water in my bathroom sink wasn’t working. Some of these issues have been fixed, but I’m still waiting on a refrigerator part, and the bathtub issue is becoming a major concern. I was also under the impression that my apartment would have a microwave because the model I was shown had one, but there is NO MICROWAVE in my unit. Overall, I would give my experience a 3/5 so far. I understand that things can break and maintenance issues happen, but having this many problems within the first two months has been frustrating. I believe my experience would have been much better if I had been shown the actual apartment I was going to receive before signing, because knowing the condition and features of the apartment beforehand may have changed my decision to choose Madison on the Lake in the first place. I’m hoping the remaining issues are taken seriously and addressed soon because I would like to be able to enjoy my apartment without constantly having to put in maintenance requests. ALSO, the hot water has been an ongoing issue. It seems like every couple of weeks, I have problems with the hot water not working, which is extremely frustrating.
• KV

  Karena T. Valkyrie

  Sep 14, 2026
  5.0
  If you are looking for a rental apartment that is reasonable priced - I recommend this group. It is not fancy, it has several amenities that you would not expect. I have been going on 3 months - they have responded to my requests in a timely manner. Looking for a hands own, hard working rental agent - ask for DJ!
• RC

  relle clemons

  Sep 7, 2026
  1.0
  I could write a novel! Just don’t move here!!
• BS

  Brad Shoemaker

  Aug 25, 2026
  1.0
  We chose this apartment because it was affordable and conveniently located near both our work and school. Before experiencing the maintenance and management issues described below, we had every intention of renewing our lease. Unfortunately, the repeated failures to address serious concerns, poor communication, and lack of professionalism have made that impossible. As a result, I have decided to move out a month before our lease ends, even though it means paying for two apartments at the same time. I simply no longer feel comfortable or safe leaving my wife here alone, and I have lost confidence that maintenance concerns will be handled appropriately. One of the most persistent issues has been a major roach problem. Throughout our time living here, we have repeatedly requested that our apartment be treated for pests, yet it has never been sprayed even once. Another serious issue involved our air conditioning. We went 10 days without AC. The problem was first reported through the resident app on a Saturday. On Monday, I went to the office in person to report it again. Donald(Donald is the only worker who cares about residents)informed me it was considered an emergency and sent a maintenance technician to inspect it. The technician said he could not repair it himself and that an HVAC company would need to come out. Later that day, we were told a company was scheduled to repair it on Friday. Friday came, and no one arrived. When I went to the office to ask what happened, I was informed that no appointment had ever been scheduled. Because it was now the weekend, we were told no one could come until the following week. Ultimately, the head maintenance technician returned from vacation and repaired the unit himself. Had the situation been handled honestly and promptly from the beginning, the issue likely could have been resolved within the first few days. It is unacceptable to tell residents that repairs have been scheduled when they have not. Our vehicles have also been broken into twice while living here. When we reported the second incident, the office employee appeared more annoyed than concerned and only asked for our building number. She did not ask for any information about the vehicles themselves, making it unclear how she could identify which vehicles had been affected. We requested security camera footage nearly three weeks ago and were told we would be contacted once it was available. We never received any communication. When we recently followed up, we were informed that the footage had already been received but was now locked. Had we been notified as promised, we could have accessed the footage before it became unavailable. We also reported that our AC drain was clogged and that water was leaking through the wall. Maintenance repaired the drain, and I asked about the resulting wall damage. The maintenance technician took pictures and said he would discuss it with his manager so repairs could be scheduled. Nearly a month has passed, and no one has contacted us or repaired the damaged wall. Many issues identified during our original move-in inspection were either never repaired or only partially addressed. For example, our pull-out kitchen drawers were placed back onto the sliding rails, but the rails themselves were never properly attached to the cabinet, causing the drawers to fall out during normal use. Our fenced backyard gate is also only attached at two mounting points instead of four, causing it to lean and making it feel unstable. Additionally, our shower had a constant leak. While maintenance attempted to repair it, the new handle was installed incorrectly and still does not sit flush against the wall, leaving approximately a one-inch gap. This not only looks unfinished but also raises concerns about water intrusion behind the wall. These are not isolated incidents but part of an ongoing pattern of incomplete repairs, poor communication, and disregard for resident concerns. We expected a safe, well-maintained home and responsive management. Instead, we experienced a year long nightmare
• NW

  Nicole Wilson

  Aug 18, 2026
  1.0
  Very horrible communication, moved into apartment that had no internet ready, missed work, maintenance is horrible, donald has. O communication worst leasing agent i ever encountered, plays on phone all day in office instead of solving tenant issues, shamika talks rude and tries to fast talk tenants, do not move here very horrible communication