The Grand on Memorial

Reviews

• MD

  Mark Daniels

  6 days ago
  4.0
  Move in was good. The process was very slow. But all is good.
• SR

  Sawsan Rahwan

  Sep 19, 2026
  1.0
  I had no maintenance at all done here.
• MC

  Mridupavan Chakrabarty

  Sep 10, 2026
  1.0
  ⭐ 1/5 — Extremely Disappointing Experience After More Than Two Years I lived at Grand on Memorial from April 2024 through August 2026, and based on my experience, I absolutely DO NOT recommend this apartment complex, particularly for families. After living here for more than two years, these were some of the major issues I experienced: • Poor and unusable amenities: The gym had broken equipment, and the swimming pool deteriorated to a condition where I did not consider it usable. If you are paying rent expecting properly maintained amenities, think carefully before moving here. • Two bicycles stolen: Two of our bicycles were stolen during our stay. I contacted the leasing office asking for assistance and access to any relevant CCTV footage, but I did not receive the help I expected. Instead, I felt I was left to deal with the situation myself. • Racist note left at my door: One of the most disturbing experiences during my stay was receiving a written note containing remarks that I considered racist. I reported this to the leasing office and provided the note. In my experience, management did not take meaningful action. I was even asked whether I had CCTV footage of the person leaving the note—as though I should somehow have my own surveillance camera pointed at my apartment door. I have attached a photo of the note to this review so people can see what I received and judge for themselves. • Cockroach problems: I experienced serious cockroach issues in the apartment. This was one of the most unpleasant aspects of living here. • Maintenance problems: My cooktop was never properly repaired despite multiple maintenance requests/tickets. Maintenance overall was disappointing. • Frequent management changes: During my stay, the leasing-office management seemed to change extremely frequently. It was difficult to see consistent accountability or ownership of ongoing resident issues. • Smoking throughout the property: In my experience, smoking around the complex was common. For families, especially those with children, this is something I would seriously consider before signing a lease. • Security concerns: Broken fences and what I considered inadequate security were additional concerns, particularly after our bicycles were stolen. • Security deposit / move-out charges: After moving out, my security deposit was not returned, and I was instead presented with approximately $300 in charges. I requested a detailed cost breakdown supporting those charges, but I did not receive a satisfactory itemized explanation. Given that my cooktop had remained unrepaired despite multiple maintenance requests, I am particularly concerned about being charged for anything related to previously reported maintenance issues. What disappointed me most was not simply that problems happened—it was how I felt management responded when residents needed help. Based on my experience, I did not feel that resident concerns were treated with the seriousness they deserved. I am attaching photos/documentation supporting several of the issues described above, including the condition of the property and the note I received. I am also attaching a screenshot of my lease showing that I was a resident from 2024 onward, in case management responds by questioning whether I actually lived here. After more than two years at Grand on Memorial, my conclusion is simple: I would not recommend this property to families. If someone only needs a basic place to stay and does not care much about amenities, maintenance, security, or management responsiveness, their experience may be different. But based on what my family and I experienced, I would not choose to live here again. Management should focus less on disputing residents' complaints and more on maintaining the property, improving security, addressing maintenance requests, and taking residents' concerns seriously.
• BD

  Brianna Drisdale

  Sep 10, 2026
  1.0
  Haven’t even moved in yet and they have made the process extremely stressful. They do not answer the phone, respond to text or email once you’ve signed. It’s like you do not exist. Think twice before signing
• AF

  Ahmed Farooq

  Aug 16, 2026
  1.0
  The worst and most pathetic apartment complex in Houston. It's worse than living in a slum in a third world country. Everyday there is new issue, I have had my apartment flooded with sewage water twice in my 14 months of stay, the management keeps changing every 2 weeks and they don't care about any of the tenants issues. The gates are always out of commission and when they are working, the key fob would be un-programmed to open them leaving you standing on the gates at the mercy of someone whose key fob is working. The worst place to stay as a bachelor and the most pathetic place to stay as a family. If you are looking to give yourself or your family a better life please refrain from even visiting these shit holes they call "apartments". The pictures attached are only the flooding that happened this weekend.