Absolutely terrible!!! From day one when they refused to give me my keys, to now (a month after my lease has ended) and they are still charging me rent because they said I extended my lease. I have been threatened by staff for going and requesting things to be done (week TWO of living here). Dumpsters overflow for months at a time because they don’t pay garbage pickup, yet continue to collect fees from residents. Went through THREE different managers in the year I was there. No communication at all whatsoever, which is why they are charging me rent still because they “didn’t know I submitted my notice for move out” - even though it had already been acknowledged and they had already placed my unit as being available on their website. Work orders are constantly closed without being addressed. Pools are always green and locked. The “upgraded units” consist of painting over hair and dirt on the walls (yes I have actually peeled human hair from the walls in clumps), peel and stick flooring over literal HOLES in the subflooring (you can feel and see them through the laminate), rigged light switches that are overly caulked into place because they aren’t properly wired, ancient HVAC units, paper thin plastic windows, crumbling bathroom sinks that they will tell you “will only be replaced if necessary”, a 2x4 wedged between the toilet and wall to keep it from falling over, missing closet doors, constantly overflowing toilets (which they’ll tell you are not an emergency because “you have two bathrooms”) … oh but don’t worry … they stuck a new appliance set in there, so it’s fancy! Ha. Garages are falling apart. They constantly add paid reserved parking spaces, leaving absolutely no “first come first serve” spaces available, which forces you to pay for parking. Gate has NEVER been closed. On night TWO of living here, I woke up at 2 am to see a car being stripped of all 4 tires in the parking lot…ended up seeing two more cars on bricks in my year there. And don’t bother calling HPD because they don’t care at all lol
If you can finally get ahold of the property manager (whoever that is at the moment) they will tell you everything you want to hear, just to ignore you immediately afterwards and do NOTHING.
I am currently seeing my “overdue charges” rack up by the day, even though I have submitted literally every piece of documentation which proves the exact day I vacated and the nearly 70 day notice I gave them (requirement is 60). It’s laughable at this point because they have zero leg to stand on. As a longtime renter who grew up in a landlord household, I am well versed on the process and have never had an issue with following move-out protocol. Perfect rental history, yet somehow, all of a sudden I’m a total idiot who dipped out on a non-existent extended lease LMAO
The incompetence at this place is MIND BLOWING. Don’t waste your time or money here!