The Daphne

Reviews

• RJ

  Rijith Jayarajan

  Jul 28, 2026
  1.0
  ##ALERT## If Google allowed zero-star ratings, that is exactly what I would have given. I normally don't write negative reviews, but I feel obligated to share my experience so future residents know what to expect. The main reason my family and I moved out was a severe water leakage through the walls. We had to live with this issue for nearly two weeks, including with our young children. It caused significant inconvenience and damaged parts of the apartment. While the management initially appeared supportive, I felt their attitude changed over time, and they eventually began placing responsibility on us instead of resolving the situation. I also spoke with several other tenants in the community. A number of them told me they had experienced similar water leakage issues in their buildings and felt that those problems had not been properly addressed. The apartment itself was below average even when we moved in. The plumbing fixtures and electrical fittings seemed to be of poor quality. Although the advertised base rent looked affordable, the total monthly cost was much higher after mandatory charges. Our base rent was $860, but after water, sewer, trash, and other community fees, we consistently paid around $1,100 every month. Water and sewer charges alone were often $120–140 per month, and getting a clear explanation of these bills was nearly impossible. Whenever we questioned the charges, we were told it was the City's responsibility instead of receiving a proper breakdown. After the water damage, our renewal base rent increased to $955, which ultimately led us to move elsewhere. We left the apartment in good condition. We cleaned thoroughly and did not cause any intentional damage. Despite this, our entire $500 security deposit was withheld, and we were billed an additional $455 in move-out charges. Some of the charges were difficult for me to understand. For example: Charges for "sink resurfacing" ($200) because the paint on the already-painted sinks had worn after two years of normal use. Charges for air duct cleaning ($130), even though we had done nothing that would require special cleaning. We even received a water bill after moving out on July 15, which was frustrating. Another ongoing issue was roach infestation. We reported it multiple times. Pest control visited a few times, but the problem never seemed to be properly resolved. Eventually, I felt the blame shifted to us rather than addressing the root cause. Another concern was security. The community mailboxes were frequently broken, and there did not seem to be adequate measures to prevent mail theft. My family unfortunately lost valuable mail on multiple occasions, which was both frustrating and concerning. Despite the recurring mailbox issues, I did not feel that effective or long-term solutions were implemented to improve security for residents. Communication with the leasing office was also frustrating. Office hours were listed as 9:00 AM, but staff often weren't available until later. Getting someone to answer the phone was difficult, and resolving even simple issues often required repeated follow-ups. Overall, my experience was stressful from beginning to end. To the management: I understand that move-out charges are common, and I accept paying for legitimate cleaning or repairs. However, charging residents for what appears to be normal wear and tear, while retaining the full security deposit and adding substantial extra fees, feels unfair. I hope future residents are treated with greater transparency and fairness. I have uploaded photos and videos documenting many of the issues described above.
• HK

  Hari Komatineni

  Jul 26, 2026
  2.0
  USPS stopped delivering mails because the mail box is broken and the management doesn’t seem interested to fix it. Air conditioner stops working in the Texas summer. Over all, a place to stay away.
• JJ

  J

  Jul 23, 2026
  5.0
  👍
• RJ

  Rasool Jacome

  Jul 15, 2026
  5.0
  I had a great experience with Trysh at the leasing office. She has been incredibly helpful throughout the entire process and always takes the time to answer my questions. She’s kind, professional, and genuinely cares about helping residents. Her positive attitude and excellent customer service have made every interaction a pleasant one. The staff at my apartment community seems to change pretty often, but I truly hope Trysh sticks around. It’s refreshing to have someone who is so reliable, knowledgeable, and friendly. She has made a big difference, and I really appreciate everything she’s done. Thank you, Trysh, for all of your help!
• RT

  Rishi Bahadur Tamang

  Jul 15, 2026
  1.0
  Need to change whole management. I’m suffering because of them now. I have been complaining about my resident app for 3rd or 4 th time no result. I will leave this apartment soon because of this management. I’m done. Owner need to pay attention to management.