The Abbey at Briargrove Park

Reviews

• LB

  Leah Bianchi

  6 days ago
  1.0
  My experience has been very different from what I expected when I moved in. I have lived at The Abbey at Briargrove Park since November 2025, and unfortunately I have experienced an ongoing pattern of unresolved maintenance, plumbing, accessibility, parking, security, and property-condition issues. The apartment was not ready for move-in, and I have two pages of documentation describing problems that existed when I received the apartment. Since then, the problems have continued. The plumbing has been one of my biggest concerns. I have documented more than 20 toilet-related maintenance requests involving clogs, flushing problems, and snaking. My toilet eventually overflowed and flooded my apartment. I have repeatedly requested that a licensed plumber inspect the underlying plumbing rather than simply having another maintenance ticket opened and closed. I have also had a shower-temperature problem since shortly after moving in. The water will go from warm to cold after several minutes, and the temperature controls are extremely sensitive. A showerhead was replaced, but that did not solve the problem. I have video documenting the issue. Security and access have also been frustrating. I have repeatedly reported gates that remain open, are propped open, or do not properly close or lock. There have also been problems with the pool gates and gym access door. Parking is another significant issue. I recently documented approximately 24 vehicles with apparent registration or plate issues, ranging from no visible registration/plate to registrations appearing to date back to 2020, 2022, 2024, 2025, and 2026. The property has approximately 234 units, so I believe this is enough to warrant systematic review. I was told by management that vehicle registration is not monitored. Accessibility has been particularly frustrating. I have a handicap placard/license plate and have repeatedly asked about parking closer to my building. I was told that adding too many handicap spaces would be “against the law,” but I was not given the specific law or code provision supporting that statement. I also have concerns about a curb/slope area and have fallen in an area involving a slick red curb. The dog park has also had sanitation and maintenance issues. I have photographed holes, a broken gate, full waste containers, and dog waste left in the area. On September 29 and 30, the waste container was completely full. I have also had concerns about pest control, property maintenance, pool conditions, billing, amenities, and the way maintenance requests are handled. Recently, I submitted approximately 10 maintenance tickets, and all were closed even though the underlying problems had not been corrected. A maintenance employee told me that the office does not review maintenance tickets and that tickets are closed every day. I am reporting that as what I was told, not as a written company policy. At one point there were approximately three office employees and three maintenance employees. Even with that level of staffing, I experienced many of these problems. My concern is therefore not simply whether there were enough employees, but whether maintenance requests were being properly tracked, reviewed, prioritized, and actually resolved. I have tried repeatedly to communicate these concerns directly with management. I have photographs, videos, maintenance records, emails, and other documentation supporting what I have described. I am not saying that every resident will have the same experience. I am sharing mine because prospective residents should ask detailed questions about maintenance response times, plumbing, parking enforcement, security gates, accessibility, and how unresolved work orders are handled before signing a lease.
• KN

  Kendra P. Nelson

  Sep 4, 2026
  5.0
  The first time I was showed around these apartments was a great experience with Imani,she is very professional her vibe was beautiful, she answered all my questions, I met a few neighbors and they also were friendly... I have been here since 5/2026 and I really love it. I had 1 issue and those ladies Yvette and Lauryn got it taken care of right away.. Even the maintenance guy is awesome.. I want to thank y'all. I can't wait to fix up my little garden.b this is a really nice place to stay and it's QUITE 🥰
• MK

  Miracle Kaye

  Jul 17, 2026
  5.0
  Abbey at Briargrove has become one of the ideal apartments Ive lived in. I moved here from Wisconsin and from the start the experience was so reassuring. Imani stayed in communication throughout the entire process. Made sure I loved the apartment before I made it to Houston. And have stayed on top of every concern I had about relocating.The apartments are clean and the maintenance team repairs things within 24 hrs of me reaching out. I can honestly say out of every other apartment I looked into this one made me feel like I was going to be safe mentally and emotionally .Between Imani, Yvette, and Lauren I couldn’t have asked for a better experience. Thank you for making my move here a lot easier.
• FB

  Franklin Branch

  Jul 17, 2026
  5.0
  I had an amazing experience working with Imani! From the very beginning, she was welcoming, professional, and genuinely cared about making the leasing process as smooth as possible. She took the time to answer all of my questions, explained everything clearly, and made me feel valued rather than just another applicant. Imani’s positive attitude, patience, and attention to detail truly set her apart. She goes above and beyond to help residents and always has a kind, friendly personality that makes every interaction enjoyable. It’s rare to find someone who is both knowledgeable and so dedicated to providing excellent customer service. If you’re looking for someone who genuinely cares about helping people find their home, I highly recommend asking for Imani. She is an incredible leasing agent and a wonderful asset to the community!
• AA

  A.M.D.

  Jul 16, 2026
  1.0
  I called to inquire about a possible new lease and spoke with Ivette and/or Imani. I requested a photo of the patio layout for one of the townhomes and Imani stated she would send me a pic when she had time. One full week later she called me again about my leasing inquiry and I again asked for a pic of the patio layout and she agreed to send it. Then another week passed and Imani calls me again to inquiry if I'm still interested in leasing. I informed her that I leased a townhouse elsewhere and to please stop calling me and she was very rude. Imani then proceeded to call me 4 times in a row and hung up. The last time she called me I told her I'm call your corporate office if you call me again. She's very rude, unprofessional and so weird to call a possible renter FOUR times and just stay silent on the phone! The business owner can reply and say it was a mistake but NOPE mistakes don't happen FOUR times! I'm so happy I didn't rent a townhouse here and found a nice place elsewhere. Imani needs guidance, training and customer service training.