JT
Jessica Thomas
Jul 17, 2026
I recently reached out to inquire about this apartment community and had the pleasure of speaking with Imani in the leasing office. She was professional, friendly, and incredibly helpful throughout our conversation. She took the time to answer my questions thoroughly, explained the community’s amenities and leasing process clearly, and made me feel welcome from the very beginning.
Great customer service can make all the difference when searching for a new home, and Imani definitely made a positive first impression. If you’re considering this community, I highly recommend reaching out to her for assistance.
MK
Miracle Kaye
Jul 17, 2026
Abbey at Briargrove has become one of the ideal apartments Ive lived in. I moved here from Wisconsin and from the start the experience was so reassuring. Imani stayed in communication throughout the entire process. Made sure I loved the apartment before I made it to Houston. And have stayed on top of every concern I had about relocating.The apartments are clean and the maintenance team repairs things within 24 hrs of me reaching out. I can honestly say out of every other apartment I looked into this one made me feel like I was going to be safe mentally and emotionally .Between Imani, Yvette, and Lauren I couldn’t have asked for a better experience. Thank you for making my move here a lot easier.
FB
Franklin Branch
Jul 17, 2026
I had an amazing experience working with Imani! From the very beginning, she was welcoming, professional, and genuinely cared about making the leasing process as smooth as possible. She took the time to answer all of my questions, explained everything clearly, and made me feel valued rather than just another applicant.
Imani’s positive attitude, patience, and attention to detail truly set her apart. She goes above and beyond to help residents and always has a kind, friendly personality that makes every interaction enjoyable. It’s rare to find someone who is both knowledgeable and so dedicated to providing excellent customer service.
If you’re looking for someone who genuinely cares about helping people find their home, I highly recommend asking for Imani. She is an incredible leasing agent and a wonderful asset to the community!
I called to inquire about a possible new lease and spoke with Ivette and/or Imani. I requested a photo of the patio layout for one of the townhomes and Imani stated she would send me a pic when she had time. One full week later she called me again about my leasing inquiry and I again asked for a pic of the patio layout and she agreed to send it. Then another week passed and Imani calls me again to inquiry if I'm still interested in leasing. I informed her that I leased a townhouse elsewhere and to please stop calling me and she was very rude. Imani then proceeded to call me 4 times in a row and hung up. The last time she called me I told her I'm call your corporate office if you call me again. She's very rude, unprofessional and so weird to call a possible renter FOUR times and just stay silent on the phone! The business owner can reply and say it was a mistake but NOPE mistakes don't happen FOUR times! I'm so happy I didn't rent a townhouse here and found a nice place elsewhere. Imani needs guidance, training and customer service training.
I’ve really enjoyed living here. The community is clean, quiet, and well maintained, and the management team has always been friendly and professional. I especially want to recognize Yvette DeLosSantos and Lauren Hoagland. They’ve always treated me with respect, been responsive whenever I’ve had questions, and made the leasing experience much smoother. It’s clear they care about the residents and work hard to keep the property running well. I truly appreciate everything they’ve done and would definitely recommend this community to anyone looking for a great place to live.