Revl Med Center

Reviews

• KT

  Katelyn Trieu

  Jun 29, 2026
  1.0
  I was very excited to move here after touring because the apartment looked nice. However, my experience with the leasing office since then has been very frustrating. When I initially applied, my application didn't go through because of a mistake on my end, but I had already paid the nonrefundable fees and still wanted to move forward with a different unit. I called multiple times to ask how to continue the application process, but I was only able to reach Elise, the AI assistant, and was told that the leasing team was unavailable. I left several voicemails, but when I was finally able to speak with a leasing agent a few weeks later, I was told they had never received any of my calls or voicemails, even though I have proof in my call logs. Additionally, throughout the leasing process, I’ve never received a timely response to my emails (even after I send follow-ups a few days later) so I have to call to get a response. For example, I emailed the leasing office on June 19th with a question I had about my lease and followed up on June 27th after receiving no response. When I called today (June 29th), I was told they had seen my emails. Hearing this frustrated me because I didn’t understand why they had received both of my emails but never responded to me. On top of this, each time I’ve spoken to a leasing agent on the phone, their tone came across as impatient or dismissive even though I felt like I had spoken to each of them with kindness, despite being frustrated. I think the only leasing agent who has spoken to me like she genuinely wanted to help me was Esmeralda. The leasing office has made this process much more stressful than it needed to be, and I hope they improve their timely and courteous communication because these are an important part of the leasing experience.
• CC

  C

  Jun 26, 2026
  2.0
  I have lived here since 2023: Pros: this is a fairly new apartment so the amenities and appliances are new and up to date. The maintenance team here is great. They’re knowledgable, friendly, and they fix things in a timely manner. Cons: I started in a studio for ~$1270 that was poorly ventilated. Very strange layout that doesn’t make effective use of the space. The windows and my faux balcony door didn't open so my unit stayed humid. I felt like my studio didn't get any air circulation and cooking smells would linger for days. I would strongly discourage anyone from renting studio unit. Be aware that not every unit has windows/ balcony doors that can open. I eventually moved into a 1-bedroom, which was an improvement, but the quality was still lacking. The vinyl floors were lifting before I even moved in (despite them just replacing the floors before I moved in), walls are thin, and the cabinets had visible holes from previous tenants. Additionally, my rent has increased by 17% in a single year. Management is nearly impossible to reach. They’ve implemented an AI service that acts as a barrier to reaching a real person. Their excessive use of AI comes off as low effort and dismissive, especially when concerns remain unresolved. I'm not sure what kind of training the leasing team receives, but my interactions with them often feel like they're trying to reassure me to end the conversation rather than resolving issues. There's little follow through. Most days, I don’t have issues thankfully. But if something were to come up (ie someone’s wheels getting stolen, car break ins, other tenants leaving shared spaces a mess, public entrance locks not working long term, etc), I don’t have trust and confidence that they will fix any major issues in a timely manner without somehow slightly pushing the liability/responsibility on the tenant or someone else (ie HPD, property management). For example, they told me it is the residents’ responsibility to not let strangers in. While we should be mindful of who we let in, their response shifts their responsibility on us rather than acknowledging their role in maintaining a safe and secure environment. Security is the biggest concern. After my car was broken into, I called and spoke to an AI assistant. When the security officer finally called back, he was incredibly rude, questioned if the incident even happened on the complex. He also told me it was "impossible" to review all of the footage since it happened at night. If security is a known issue, management needs to invest in better surveillance or active patrols rather than dismissing residents’ concerns. And lastly, be aware that some of these 5 star reviews are from people who toured the apartment and do not live here. It’s extremely disingenuous to encourage non-residents to leave a review.
• EM

  Evan Ma

  May 13, 2026
  1.0
  I have been there from 2023. Believe the low rating for this apartment. There are reasons behind it. Unreasonable and strange fees. I understand that renters insurance is required at move-in. However, even after I provided proof that I met the insurance requirement, the apartment still charged me their own “Premium Master Policy” insurance fee. Contacted them multiple times to remove the charge, but they ignored my requests and no one followed up. Poor valet service: The so-called valet trash service is extremely frustrating. They decide on their own whether your trash is too large or too heavy to collect. If they do not feel like taking it, they simply leave it there. Calling this a “valet” service is honestly insulting. My personal experience was even worse. Someone opened my tied trash bag, threw additional trash into it, and left it open. Because the bag was then considered “opened,” the valet trash service refused to collect it. The next day, I was fined because the trash was not picked up. This is crazy. Once everything is settled, will definitely file a complaint with the BBB. Future residents should be aware of these issues before signing a lease here.
• JJ

  jeff

  May 11, 2026
  1.0
  Incompetent leasing office assistant
• MC

  Mindy Cho

  May 9, 2026
  1.0
  Arrived at the leasing office today to have a tour from a real person. Their hours on Saturday say they open at 10AM-5PM. No one was present at the office at 11AM, even after waiting over 20 minutes. Frankly, this is not a good first impression.