Lakeside

Reviews

• JS

  Jericka Stewart

  5 days ago
  5.0
  I have had an exceptional experience with Keturah Tatum, and I truly believe her customer service deserves to be recognized. She consistently goes above and beyond to make sure residents feel heard, valued, and taken care of. Whenever I have an issue or question, Keturah is always willing to help. She either has an answer right away or makes sure she finds the answer and follows through until the matter is resolved. What stands out most is that she doesn’t just tell you something will get done she makes sure it actually gets done. Her communication, professionalism, patience, and willingness to help are truly appreciated. Keturah is the kind of person who makes being a resident feel easier because you know there is someone who genuinely cares about helping you. Her consistency, dedication, and ability to handle different situations with professionalism are noticeable. I sincerely believe she deserves recognition and consideration for advancement because she represents the kind of exceptional customer service that makes a difference in a community. I also want to mention one landscaping change that many of us are not particularly fond of: the rocks that were put in place of the plants. I understand there may be practical reasons behind the change, but honestly, we hate the rocks! The plants gave the community a much warmer, more welcoming, and beautiful appearance. The landscaping felt more alive and inviting before. I would love to see more greenery and plants incorporated back into the property. Overall, Keturah deserves five stars without hesitation. She listens, she communicates, she follows through, and she makes sure residents receive the help they need. She is a tremendous asset to Lakeside Apartments, and I sincerely hope her hard work and dedication are recognized by management. Thank you, Keturah, for consistently providing exceptional service and making sure your residents are taken care of! ⭐⭐⭐⭐⭐
• HC

  Hannah Clanton

  Sep 28, 2026
  1.0
  I’ve scheduled to come here 4 times to try and see a specific size of apt. The first time I get here and their like oooooh we don’t have it anymore. This happened 3 more times. I asked the last two times would I FOR SURE be able to see the unit before I come back. Sure enough nothing was available again. If you see someone coming to see a specific unit and it’s on a schedule why would you not call them to let them know it is unavailable to see? This is super inconvenient such a waste of my time and completely inconsiderate. I’d hate to see how they act with actual issues tenants have.
• LW

  Lynn Jack Webb

  Sep 18, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I recently met our new Property Manager, Bryant, and he was really nice and welcoming. I just wanted to welcome him to Lakeside and wish him the best in his new position. I’m looking forward to getting to know him and seeing what he brings to our community. I also want to give a shout-out to Keturah the leasing agent. Keyurah is truly wonderful and always makes me feel like she genuinely cares about the residents. She’s kind, helpful, and makes you feel comfortable when you talk to her. I really appreciate that about her! ❤️🏡
• JJ

  Jazz

  Sep 11, 2026
  1.0
  If you're considering Lakeside Apartments , I would strongly recommend looking elsewhere. Since my family and I have lived here, we've experienced far more problems than positive experiences. Rent throughout Houston is expensive, and while Lakeside may appear nicer than some other properties, the quality of service, maintenance response, security, and billing issues do not justify the cost. The staff isn't necessarily rude, but they can be extremely nonchalant, indirect, and dismissive when addressing resident concerns. When you call about an issue that should be handled, you will be redirected instead of getting a straightforward solution. Our kitchen lights stopped working. We reported the issue while the office was still open, and maintenance employees were visibly driving around the property on golf carts. We were told it was considered a "non-emergency" and were even asked whether the lights worked in other areas instead where we could eat. Regardless of whether classified as an emergency, residents should receive a reasonable response when reporting a maintenance issue. The security gates are another major concern. They seem to be broken or being repaired constantly. Also residents have damaged them by forcing their way through, but the ongoing problems with the gates create legitimate security concerns. One of the gates actually damaged the side of my passenger door when it closed automatically while I was crossing the threshold. I contacted management and sent emails regarding the damage, but received no meaningful response. Earlier this year, there were also several theft-related incidents involving vehicles on the property, and unfortunately, my family experienced this firsthand. When we brought the issue to management, we were told that information could not be released because the matter was under investigation. Security has been inconsistent as well. At times there was security on the property, but it was often absent, and lately it seems like we're seeing that same lack of security again. This is especially concerning for residents who have vehicles on property. Billing is another issue. We've experienced unexplained add-on charges and had to wait for refunds when we first moved in. We had renters insurance, yet there was still an additional insurance-related charge that could not be adequately explained, despite having coverage started on the first day and we moved in. Another recurring problem is the way concerns are handled. Instead of addressing the actual issue directly, conversations often turn into unrelated questions or explanations that avoid the original concern. Residents shouldn't have to repeatedly explain the same problem just to get a straightforward answer. There was also confusion surrounding the 12-month versus 13-month lease, which was not presented to us as clearly as it should have been. Lease terms and financial obligations should be completely transparent before a resident signs. The property itself is in a nice area, but the landscaping causes another issue: lizards and tree roaches frequently make their way inside, likely because of the extensive greenery and shrubbery surrounding the buildings. Unfortunately, this has also been an ongoing concern without what feels like an adequate solution. At the end of the day, you're paying for the location, not necessarily the quality of the living experience or the level of service. There are better options in Houston for the amount of money you're paying here. My family and I are looking forward to becoming homeowners and moving on from this experience. If you're thinking about Lakeside Apartments, do your research, ask detailed questions about the lease and fees, and carefully consider the experiences of current and former residents before signing. There are better places to spend your money. It should not take contacting the corporate office whenever there are issues that are unresolved to get things done.
• BW

  Brandilyn Williams

  Sep 7, 2026
  2.0
  I have lived at this property for nearly four years, and I feel compelled to address several ongoing concerns regarding the living conditions and, more recently, my interactions with property management. The property has been described as a “refined suburban retreat,” but unfortunately, my experience has not reflected that description. Within my first year of living here, I raised concerns about the excessive noise and suggested that noise-canceling window panes or another comparable solution be considered. It is extremely difficult to sleep in due to the combination of noise coming from Walmart, landscaping activities, and the recent property landscape updates. This morning, once again, I was awakened much earlier than planned by landscaping workers. As I am writing this, I can hear the landscaping workers talking outside my window. These concerns are particularly frustrating because my rent has increased by approximately $100 each year, while some of the issues affecting the quality of my living environment remain unresolved. There is also an ongoing concern regarding tree limbs adjacent to my balcony. I initially believed the noise this morning was related to the cutting of these limbs because I have repeatedly requested that they be addressed. I emailed the property regarding this issue on June 16, 2026, July 1, 2026, August 10, 2026, and August 11, 2026. I also submitted a service request on August 11, 2026, as I was instructed to do. My concern is not simply cosmetic. I have previously explained that tree limbs have been coming onto my balcony, creating a safety concern. There is also a nest located directly above the area. On August 11, 2026, I came into the office specifically to speak with the manager, Leo, who was already aware of my concerns. When I arrived, I learned that he was no longer with the property. There was, however, a woman with blonde hair from the corporate office present. During our conversation, I explained the situation and specifically described an incident in which a duck flew out from the limbs and toward me in what I perceived as an attack. Her response was, “We can’t control the ducks.” I want to make clear that my complaint was **never about controlling the ducks**. My concern was the tree limbs, the safety issue they presented, and my repeated requests for the limbs to be addressed. I felt that my actual concern was dismissed and misunderstood. The interaction with the corporate representative was particularly disappointing. I found her demeanor rude and dismissive, and I felt that she was attempting to quickly end the conversation rather than listen to the concern I was presenting. At one point, she told me to submit a service ticket, even though I explained that I had already been instructed to do so and had already submitted one that same day. I also felt as though she did not want the onsite staff to assist me. This experience was especially upsetting because I have lived here for nearly four years. During that time, I have developed relationships with the onsite staff and other residents, and this property has become a community to me. Unfortunately, the interaction with this corporate representative left me feeling as though the sense of community that I have valued here was disregarded. I am requesting that management and corporate leadership take these concerns seriously, review the history of my maintenance requests and communications regarding the tree limbs and I would also appreciate a clear response regarding what will be done to address the recurring noise concerns, the safety issues associated with the tree limbs near my balcony, and the manner in which resident concerns are handled by corporate representatives. After nearly four years of residency and consistent rent increases, I believe I deserve to have these concerns acknowledged and addressed respectfully and appropriately. I am asking for reasonable consideration of the living conditions, safety concerns, and repeated requests I have brought to the property's attention.