Houston Community Management Services

Reviews

• MR

  Maggie Rosete

  6 days ago
  5.0
  Nothing is ever perfect nor even justifiable, but what makes the difference is the people evaluating the issue. In other words, how they can put themselves in one’s shoes when evaluating a problem without running away. In my experience, Lauryn Mundy has the ability and character to best navigate this tightrope in human relations which no employer can ever train their team as this innate ability can only shine from within, not mirror the pages of a corporate manual. I highly admire Lauryn’s character to maintain a professional and business attitude reminiscent of the past, lacking in the present, and needing more so in the future. She is a valuable asset to any endeavor she chooses to pursue in her professional path working with people regardless of any of the nonsensical decades of experience in the field many corporations want thinking that those decades are a reflection of character traits learned on the job versus in the formative years that eventually shine when given the opportunity.. Finally, I had the opportunity to evaluate Lauryn as described above and while we did not always agree on my problem/issue, much can be said about her ability to answer every call and every email knowing it was me and my issue again and again. As a final note, her supervisor also deserves a note as there is trust and teamwork leading the way.
• PT

  Patricia Trejos

  May 12, 2026
  5.0
  Excelente atención,colaboración ,el conocimiento de los procesos de la Señora Lucía Mejía,han sido muy valiosos para solucionar nuestras peticiones.
• MT

  mark teague

  May 6, 2026
  5.0
  Karen Lopez is by far an excellent representative of HCCMS. She is VERY pleasant as well as professional and ALWAYS gives me a positive feeling after our conversations. Tell her I said THANX VERY MUCH !
• ES

  Eric Skains

  May 4, 2026
  1.0
  We had a very concerning experience with Associa (HCMS) while they managed our HOA. Associa had full control over our financial operations, including paying vendors, utilities, and insurance. In February 2025, they issued payments that exceeded the available account balance, which resulted in multiple returned (bounced) payments. These included our insurance premium, a City of Houston water bill, and a vendor payment. These were essential, budgeted expenses, not unexpected costs. Associa confirmed they were responsible for processing the insurance payment. Due to their handling of the account, the payment was returned for insufficient funds, putting our insurance coverage at risk. What was especially concerning is that after this occurred, Associa claimed the HOA was non-compliant for failing to maintain insurance and attempted to terminate the management agreement on that basis. From our perspective, this was not an accurate or fair representation of the situation, as the issue stemmed from how the funds were managed. They also proposed a special assessment to cover the insurance payment, even though it had already been included in the approved budget. We encourage any HOA considering Associa to ask detailed questions about financial controls, oversight, and transparency before moving forward.
• LN

  Luke Neri

  Apr 30, 2026
  1.0
  Brought Associa in at my commercial property in high hopes of resolving our horrible HOA issues, bylaws,finances etc. The transfer of records took sometime to get on its way and that’s understandable. Unfortunately at the very first meeting of the year with newly elected officers,Associa representatives Brisa and Lauryn didn’t speak up IN ALL FAIRNESS , to all owners when financial decisions were being made. Through email they had no issue letting me know that I as an owner have no rights to choose where my HOA assessments should go to , but at the meeting they sat quietly as orders were barked at us from new Officers as they decided how their HOA assessments should be distributed. Very disappointing.

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