Calais Midtown

Reviews

• DC

  Darien C

  Aug 18, 2026
  3.0
  Almost 4 years here, and this is my honest review. Overall, this has been a good place to live. The location is great, pricing is reasonable, the staff is friendly, there are frequent community events, and they’ve made improvements over the years. The elevator situation was a problem for me for a long time, but they eventually upgraded all of them, and I haven’t had an issue since. We also transferred units once, and the staff made that process very easy. Unfortunately, security has become my biggest concern, and this is the closest I’ve ever been to seriously considering moving. Last month, my car was broken into. I called the police, notified the office, and contacted the “courtesy officer.” The police never showed up, the courtesy officer never called me back, and I was told the office had a police report in progress from a witness. When I followed up the next day, I was told there was actually no record of a report being filed. The garage cameras also didn’t capture the person responsible. Then today, August 18, two more cars in my garage were broken into. I notified the office and was told reports had been filed and the police were on the way. Seeing that response after how my situation was handled was frustrating, especially after living here for almost four years. My concern goes beyond those incidents. There are limited cameras covering entrances and exits, garage doors and stairwell doors are sometimes left open or have issues, and the “courtesy officer” has not felt particularly helpful when actually needed. I understand that this is Downtown/Midtown Houston and crime happens. I’m not expecting the apartment to prevent every incident. I am expecting a higher level of security, surveillance, and responsiveness from the place I call home. That’s what makes this disappointing. 9 out of 10 times, this has been a great place to live. But that 1 out of 10 has become serious enough that my girlfriend and I are now questioning whether the positives still outweigh the negatives. I hope management takes the security concerns seriously because this could continue to be a great place to live. But after almost four years, I’ve never been more serious about considering a move.o Update: not even 24 hours from posting this there was another window on the ground from breaking in. DO NOT MOVE HERE!
• BN

  Bruce N

  Jun 17, 2026
  5.0
  This review is primarily to give kudos and say thanks to Reyna De La Rosa, the consultant there who works with new residents and applicants. She was friendly, professional, and extremely helpful during our tour of the facility and then the onboarding process, which was difficult because our employer would not respond to verification requests. Reyna returned our calls quickly, answered our many questions, and helped us navigate the approval process over nearly two entire days, including suggesting alternative and additional steps we could take to successfully complete it. Great communication and truly outstanding work all around. Thank you, Reyna! I should mention that the other young lady working there, whose name I didn’t get, was friendly, helpful and professional as well. On a different note, the facility was easily the cleanest and best maintained apartment complex of the many we visited during our apartment search over several days, and the rents were about in the middle of the places we looked at. The staff’s stellar performance was icing on the cake. Check it out if you’re looking for an apartment in Houston! It’s a very nice, fairly priced facility in a great location. Will update this review after we’ve moved in and been there a few months.
• SZ

  Sebastian Z

  Jun 17, 2026
  5.0
  Love the location and the space! The Maintenence manager Ryan was amazing in getting our apartment ready ahead of schedule.
• VS

  Vani Singh

  Jun 8, 2026
  1.0
  Waited 30 minutes+ for a scheduled tour. No one showed up.
• MK

  Mackenzie Kahrhoff

  Apr 22, 2026
  5.0
  My husband and I love Calais Midtown. Our biggest gripe has been the elevator in building 3 going out, but they are replacing it! With that fix, all of my major gripes will be gone. We did have an issue with cleanliness on move-in that was appropriately addressed. I think that every apartment has its issues- what matters is how they’re addressed. And the staff here truly cares and is doing all they can to address everything. I reported a broken piece of work out equipment and received a personal call letting me know that a new one was ordered and the old one was removed from the gym- they didn’t want me to think that they ignored my request. We plan to stay here at least 4 years, hopefully longer if I get into residency here! Here’s our overall positives and negatives: Positives: - location (easy to metro, restaurants) - lack of noise from neighbors (never hear them) - maintenance is amazing and timely - office staff is always kind and addresses our concerns - love the recent increased effort into community events!! - cleanliness of the common areas (often see cleaning crew when walking around) - the apartment itself is beautiful, spacious, and I haven’t found the price to be completely unreasonable - they don’t use fetch for packages (don’t get me started) - lack of bugs in our unit - nice neighbors (never had a major issue and often talk in the elevator) - amenities (love the gym, the pool, and the terrace) Negatives: - noise (in a city, but noise machine fixes this problem) - increased car break ins (although I just don’t keep anything visible in my car at all and it hasn’t been an issue) - cleanliness on move-in (not sure the cleaning service they partner with is good, but they ameliorated the situation) - elevator in building 3 (went out for 6 weeks at one point, but it is being replaced so non-issue!) - packages (sometimes the system bugs out but the leasing office always addresses this and I haven’t had a major issue with proper directions written in my delivery instructions; have also had the leasing office be kind enough to hold a package for us while we were on our honeymoon. They are very understanding). All places have downsides. If you can handle the above, then I think it’s perfect for you! By far the best apartment I have ever lived in.

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