Artesian on Westheimer

Reviews

• ML

  Madalena Luciano

  2 days ago
  1.0
  I have been a resident of Artesian on Westheimer since February, and I honestly can’t wait to move out. From the very first day I moved in, I regretted choosing this community. The only staff member who genuinely showed professionalism and seemed to care about my concerns was Ms. Vivian. Unfortunately, my experience with the rest of the staff has been extremely disappointing. I found my apartment and garage dirty when I moved in, and on my very first day, I discovered a serious cockroach infestation. I barely live in my apartment because I constantly find cockroaches everywhere on the walls, in the kitchen, around my dishes, and throughout the unit. It has become unbearable. Literally a nightmare. What’s even more frustrating is that every time pest control came, the situation seemed to get worse. The more treatments they performed, the more cockroaches appeared. I also spent my own money trying to solve the problem by deep cleaning, using bleach, and buying pest control products myself, but nothing worked. One night, after trying everything so I could finally sleep in my own bed, I woke up because a cockroach was crawling on me. It was absolutely horrifying. This situation has affected my health and my peace of mind, yet management has never taken real responsibility. The bathroom exhaust fan has not worked since the day I moved in. I sent multiple emails requesting maintenance and never received proper assistance. Several drawers were damaged, the light fixtures needed repairs, and no one came to fix them despite my maintenance requests. To make matters worse, I am charged about $20 plus fees every month for the alarm system, yet it has never worked not even once. This has been the worst apartment experience of my life. I chose this community because I urgently needed housing and they offered a fast application process. Looking back, it is one of the biggest regrets I’ve made. I feel frustrated, disappointed, stressed, and honestly terrified living here. I would not recommend Artesian on Westheimer to anyone based on my personal experience. I sincerely hope management starts taking residents’ concerns seriously and makes significant improvements because no one should have to live under these conditions.
• MS

  malcolm stephens

  Jul 20, 2026
  5.0
  guys were very friendly and professional!!
• CO

  Chidinma Obi

  Jul 18, 2026
  3.0
  Dear Property Management/Corporate Office, My name is Chidinma obi. I lived at Artisan Apartments for over three years and moved out in 2023. During my entire residency, I never owed the property any outstanding balance. When I gave notice to move out and stayed an additional three or four days, I was charged over $400, which I paid. To my surprise, I recently checked Credit Karma and discovered a $150 collection account associated with this property. I do not understand the basis for this charge, as I was never informed that I had an outstanding balance. I even returned to the property in 2024 and was approved and offered another apartment, although I ultimately chose not to move in because I found another place. I am respectfully requesting that management review my account, provide documentation explaining this $150 charge, and, if it was reported in error, immediately contact the collection agency and credit bureaus to have it removed from my record. Please address this matter as soon as possible. I would appreciate written confirmation once it has been resolved. Thank you, Chidinma obi
• OJ

  Olutoyo Johnson-Awe

  Jun 16, 2026
  5.0
  April was a great tour guide to us. She answered all questions asked her with a friendly smile. She was also very professional and pleasant.
• BO

  basirat Oladeji

  Jun 4, 2026
  1.0
  I have been a resident of this community for over five years and have maintained a good standing throughout my tenancy, with no lease violations or significant issues. My concerns began when a representative from the leasing office came to my apartment regarding an alleged plumbing issue affecting units below mine. The interaction was handled in a manner that I found unprofessional and confrontational. The representative's approach and decision to come to my apartment without prior written communication or adequate explanation left me feeling uncomfortable and concerned. Several weeks later, the same representative returned to my apartment and abruptly informed me that I would be receiving a bill, without providing an explanation or allowing for meaningful discussion. I have received a charge of $744 added to my rent ledger this month.To date, I have not been provided with sufficient documentation, inspection reports, or evidence demonstrating that the problem originated from my unit. As a long-term resident, I expected concerns of this nature to be handled through respectful communication, proper investigation, and transparency. Unfortunately, my experience has been the opposite. The lack of communication, combined with the manner in which this issue was addressed, has significantly impacted my confidence in management. As a result of this experience, I do not intend to renew my lease. I encourage prospective residents to keep detailed records of all maintenance requests and communications with management. This review reflects my personal experience as a resident.

Frequently Asked Questions About Artesian on Westheimer