1711 Caroline

Reviews

• JB

  JuJu Berry

  Sep 30, 2026
  2.0
  Not going to be overly rude but theres constantly a swarm of knats by the elevators, something is always broken or out of service, ive experienced homeless people walking around the garage asking me for money, 90% of people who stay here are airbnb renters and the people trash the place, the elevators are always dirty and smell horrible.. Been here for about 6 months and not very pleased so far.
• CT

  Casi De La Torre

  Sep 28, 2026
  1.0
  ⭐ One star I bought a new car on Saturday while the leasing office was closed. My lease says to contact management when a vehicle changes, so I called the emergency numbers after hours and received no call back. The lease names Ideal Towing, but when I called, they told me they no longer contract with the property. I also tried scanning the QR code in the garage to register my car, but it did not work. By Sunday morning, my new car had been towed by a company that is not named in my lease. I registered the vehicle and its status still shows “pending.” When I called the office, the staff showed no concern. They told me I had called too late and that there was nothing they could do. Corporate told me the property had the ability to reimburse the towing charge, but the property refused. This is part of a larger pattern. I submitted a report and maintenance request about roaches, and I still have roaches. The garage gate has been broken for weeks. When I moved in, trash was stacked nearly to the ceiling for weeks, with roaches around it. When I asked about my washing machine, the front desk asked whether I had balanced the clothes instead of sending maintenance to inspect it. This property markets itself as luxury, but my experience with its maintenance, cleanliness, vehicle registration process, and response to residents has been anything but. EDIT: To reply to your response: Your response suggests I still need to contact management, but I have already spoken with both the office and corporate. I posted the review through my wife’s Google account because I do not have one. When I called, the staff were unprofessional and pointed to the contract instead of addressing what happened. The office was closed when I bought the car, no one returned my calls to the emergency numbers, the towing company named in my lease no longer works with the property, and the garage QR code did not work. My car was towed the next morning. Corporate told me the property could reimburse the charge, but you refused. You also did not address the roaches, which remain a problem despite my report and maintenance request. Your reply feels defensive rather than humane, and it does not reflect the experience I have had with your staff.
• DJ

  Derick Jones

  Sep 25, 2026
  5.0
  I love the the apartment complex and I will be moving in in January
• HJ

  Hiba Jamal

  Sep 23, 2026
  5.0
  Christian is doing an awesome job, very communicative
• BA

  Beatriz Algarin

  Sep 23, 2026
  5.0
  Miguel Angel muy profesional de mantenimiento estuve sin aire acondicionado por 3dias roto y lo arreglo inmediatamente gracias por los servicios