YardHomes Rowlett Creek

Reviews

• NC

  Nikasice C

  Oct 8, 2026
  1.0
  Beware: I applied and paid the application fees without realizing that the apartment type selected at the beginning of the application was something I was expected to commit to before even seeing the apartment. I live out of state, so I had not toured a one bedroom, or seen the building it is in, or determined which location on the property I preferred. My plan was simple: complete the application, visit the property the following week, and then decide where to position my one year stay.Ultimately, my application was denied because I wanted to see the property before committing to an apartment type. Let that sink in. I paid approximately $210, and my application was denied because I wanted to see what I was potentially paying to live in before making a final decision. The most frustrating part is that this requirement was not clearly disclosed on the application. Had I known that changing my apartment preference or wanting to see it first could result in denial and the loss of my application fees of $210, I would NEVER have applied in the first place. I understand that application fees may be nonrefundable, but applicants should not have to learn critical requirements the hard way after their money has already been collected. Clear communication upfront could have prevented this entire situation. This experience left me feeling like my money meant absolutely nothing to this property. The lack of flexibility and transparency before I even became a resident has seriously damaged my confidence in this management team. If this is how a prospective resident is treated before moving in, why would I trust them to treat me any better afterward? My advice: DO NOT submit an application or hand over your hard-earned money until you have personally toured the property, or can do the application in person. select the exact apartment type you want, and confirmed in writing what happens if you need to change your selection. I lost approximately $210 learning this lesson, and I hope my review saves someone else from making the same mistake.
• MR

  Madison Reis

  Oct 7, 2026
  2.0
  I really wanted to like living here, but unfortunately, if I could go back and make the decision again, I would not choose to move here. Before moving in, we were told our apartment would be freshly cleaned and ready for us. That was absolutely not the case. When we moved in, there were dead bugs, dirt, and blue masking tape still stuck all over the doors and walls. It was very obvious that the apartment had not been properly cleaned before we received the keys. The bugs have also been a constant issue, both inside and outside of the apartment. To their credit, the issue inside was eventually treated, and pest control does come out regularly. However, when we initially reported the problem, it took about five days to be addressed (I was told to wait until next day the pest control was scheduled & was offered no help for the infestation inside even though WE PAY FOR A MONTHLY PEST CONTROL FEE) even after I explained that my wife is highly allergic to ants and had already required a hospital visit because of an allergic reaction. Maintenance has been friendly overall, but interactions can sometimes make you feel like you're inconveniencing them by requesting maintenance... Unfortunately, my experiences with the front office have been much worse. Calling to ask a question or check on something regularly feels like an inconvenience to them. Even something as simple as having a package accidentally delivered to the office feels like you've completely ruined their day. In particular, my interactions with Amber and Camry have been some of the most unpleasant customer-service experiences I've had. As a resident, you should not be made to feel like you're doing the staff a disservice simply by living here and needing assistance. No one smiles in the front office. They always look so irritated that you've entered the building. And then there is the smell. The odor that comes from our sinks can be absolutely rancid and smells like raw sewage. It can make the entire apartment smell. I have spoken to other residents and I am not the only one who deals with this smell on a regular basis. I haven't even submitted a maintenance request for this yet because, after seeing how a neighbor's sewage related issue was handled, I honestly have very little confidence that bringing attention to it won't turn into an even bigger headache. Outside isn't much better. Multiple days out of the week, parts of the property can smell strongly like sewage as well. I do want to give credit where it's due, I feel very safe living here. There are both friendly and unfriendly residents, but that's going to happen anywhere you live. I also genuinely enjoy walking around the community in the early mornings and evenings (when the sewage smell isn't overwhelming.) It also is a nice property and the layouts of the homes are great. My biggest advice to anyone considering moving here is to read through ALL of the reviews, not just the five-star ones, and tour the property yourself before signing anything. Pay attention to how the property looks, smells, and feels and make your own judgment. I would also personally take some of the positive reviews with a grain of salt. In July, residents were offered the chance to win a $100 Visa gift card in connection with leaving a review. While that doesn't automatically mean someone's positive experience isn't genuine, I do think prospective residents deserve that context when reading the ratings. The problems haven't reached the point where we're packing up and moving tomorrow, but if I could go back to when we were choosing where to live, knowing everything I know now, I would choose somewhere else.
• KF

  Kyler Fulks

  Oct 5, 2026
  1.0
  Spare your time. Super nice BRAND NEW UNITS. Communication is not a lack of, although explanation and simplicity is. One simple platform to manage everything from parking permits to bill pay would be a great start. The app/platform used for bill pay is what seems like a past time with today’s simplistic systems. Other platforms required for use of the home keypad and ring doorbell camera is understandable to not be combined into one platform given their own entity. Communication within the organization is lack a there of within staffing it seems like. Also misrepresentation of online pricing to actual move in pricing is and has been told by staff that it is misleading and inaccurate. As stated spare your time for the confusion to come. As for our experience it has been confusing to say the absolute very least. A onsite leasing agent designated to help provide assistance with all required documentation, verification and signage would be of great benefit to future tenants. Eventually with numerous emails, phone calls and in-person conversations our concerns have been handled (WE HOPE). Although the stress of reading others post about this property AFTER we already signed has only opened up greater future concerns (We should’ve checked first, however the property was close to my office which fit my needs). Management will respond to protect the negative review and that is understandable for this is only a statement of our personal experience, And we haven’t even moved in yet… 😬 cheers
• JW

  Jessi Williams

  Oct 1, 2026
  1.0
  I would have liked to be able to ride through the community to get a feel for what the rest of it looks like. A self guided tour when there are available agents just sitting in the office is a bit unprofessional to me. Yes, I signed up for the self guided tour, but only because there was no agent available for an in person tour, however when I got there, there were TWO agents sitting at their desks doing absolutely nothing. So, I wasn’t able to be able to ride through the actual community. I wasn’t only able to see the model home and view the fitness center and pool. Very disappointing. *UPDATE* After speaking with management (Camry): I want to clarify that my concern was never a scheduling conflict. The self-guided tour time I selected worked for me, and I was perfectly fine with that option. My concern was what happened after I arrived—there were two leasing agents present in the office, yet no one offered assistance or a guided experience when I came in for my tour. My issue is why were no times available for a guided tour when what seemed to be available agents, were there sitting at desks when I walked into the office? Additionally, the app used for the self-guided tour walked me through the experience step-by-step and provided instructions and arrows for each part of the tour, but never instructed me that I could use the pedestrian gate to explore the rest of the community. I had no way of knowing that was an option, so I don’t believe it is fair to suggest that I simply failed to explore the property. Unfortunately, the management response continues to frame my experience as a scheduling issue, which is not an accurate representation of my concern. Camry has chosen to e-mail me directly, and go back and forth with me without taking any accountability for my issue at hand. She has blamed the IT department and scheduling department, but not the fact that her leasing agents were sitting there twiddling their thumbs when I came for my self-guided tour. She tried to make it seem like I was not able to grasp the way the process works! Please keep in mind, that the scheduling department said NO AGENTS WERE AVAILABLE FOR AN AGENT GUIDED TOUR! That was my frustration! I actually liked the property, the home, and what I was able to see; it was the customer service, the back and forth with the manager, Camry, and lack of accountability that ultimately changed my decision about becoming a resident.
• HM

  Haley Moore

  Sep 26, 2026
  5.0
  We were given a week notice from our previous rent house that it was no longer safe to live, that was on a Saturday at 11am. By Saturday at 11pm we were approved for our new place here at Rowlett Creek! The office staff worked so quick and hard to get everything done and make it as smooth as possible. What started out as a horrible morning turned in to one of the biggest blessings and so stress free thanks to the team here! The homes and community is so nice, everyone is so friendly. 10/10 recommendation making Yard homes Rowlett Creek your next home!