Avilla Oakridge

Reviews

• LT

  Latasha Feaster (Tasha)

  6 days ago
  5.0
  The site was amazing but the customer service and smiles from Jennifer and Alaila won me over! Thank you ladies for the support and knowledge.
• JP

  James Phillips

  Oct 2, 2026
  5.0
  Love it here! Office staff is friendly & it’s quiet. Definitely recommend
• CB

  Cynthia Bocanegra

  Sep 18, 2026
  5.0
  I had such a great experience working with Alaila! She helped me move into my apartment and has continued to be incredibly helpful and supportive ever since. She is always kind, professional, responsive, and willing to help whenever I have questions or need assistance. I truly appreciate everything she has done for me and would definitely recommend her to anyone looking for someone who genuinely cares about helping their residents. Thank you, Alaila, for always being so helpful!
• BW

  Brandi Williams

  Aug 26, 2026
  1.0
  I lived at Avilla Oakridge for approximately three years, and I cannot recommend this community based on my experience. Beginning in March 2024, I repeatedly reported a serious rodent problem in and around my yard. This was not one isolated sighting. There were visible rodents, nests/droppings, tunneling under the yard and near the home, and repeated pest-control visits. Despite reporting the issue through the resident portal and by email over an extended period of time, the problem was never actually resolved. Management discussed more substantial solutions, including excavation, bringing in a landscape professional, and potentially replacing the grass with river rock. None of that work ever happened. I was also given assurances that the issue would be addressed before spring after I installed a garden. It wasn’t. The garden ultimately died, and the yard remained essentially unusable because rodents were still visible throughout it. The consequences went far beyond being unpleasant. My dog contracted Giardia during this period, and I incurred approximately $7,000 in veterinary expenses. My son also became ill. I cannot definitively state the source of either illness, but living with an ongoing, documented sanitation and rodent problem made the situation extremely concerning. Eventually, I stopped regularly staying in the home approximately a year before my lease ended because I no longer felt comfortable there. I continued paying rent for a property where I could not reasonably enjoy the outdoor space I was paying for. My lease ended July 14, 2026, but unfortunately the problems did not end when I moved out. I am now dealing with an additional dispute regarding my security deposit. Rather than receiving a timely and straightforward resolution after surrendering the property, I have had to repeatedly follow up regarding money owed to me and seek answers from management after my tenancy has already ended. That experience has been particularly frustrating because communication and accountability were already major problems throughout my residency. After years of paying rent and repeatedly trying to get a documented property issue resolved, I should not also have to chase management after move-out to resolve my deposit. What makes the entire experience so disappointing is that this was never a situation where management simply didn’t know there was a problem. There is a lengthy history of reports, pest-control visits, emails, conversations, proposed solutions, and follow-up attempts. They knew. Years passed anyway. For anyone considering Avilla Oakridge, especially if the private yard is part of what attracts you to this community, I strongly recommend documenting absolutely everything: maintenance requests, photographs, emails, conversations, payments, your move-out condition, and anything involving your deposit. Three years of rent deserved better during my residency, and I should not still be fighting for resolution after leaving.
• JP

  Jimmy Peysen

  Aug 25, 2026
  5.0
  Absolutely outstanding service! The maintenance guy "Rafae" did an amazing job fixing the A/C in my townhouse. He was professional, knowledgeable, efficient, and made sure everything was working perfectly before he left. He explained what was wrong, got it fixed quickly, and was courteous throughout the entire process. Excellent work and truly appreciated - 5 Stars all the way!

Frequently Asked Questions About Avilla Oakridge