Trio Terraza

Reviews

• ET

  Elizabeth Talavera

  Sep 30, 2026
  5.0
  I rented a studio for one year, and I got really lucky with it because everything was new. It was a beautiful place with a pool and a park for kids, and they allowed pets, although I didn’t have any. The maintenance staff were always nice to me, and the management was very approachable and willing to talk things through, like when the app wasn’t working for me to pay my rent.
• GK

  gurwinder kevin

  Sep 1, 2026
  5.0
  I’ve been living in this apartment for a year, and I love it and the staff, especially LAUYSSA. She is so kind and helpful. I recommend taking guidance from her before entering Trio Apartments. Moreover, the maintenance people are also very good and solve your apartment problems very quickly…
• BK

  Brian Korner

  Jul 6, 2026
  1.0
  Zero Stars. I rarely leave a review, especially a negative review but I feel it's important to share this experience so future residents know what happened. We've lived here for five years and have always paid our rent on time. We've never had any late payments or caused any issues during our tenancy. This month, however, we were put in an unfair situation. Rent can only be paid without additional fees in the leasing office, and residents are expected to pay within the first three days of the month. On Friday, July 3, we went to the leasing office to make our payment only to find the office closed. There were no notices posted on the office doors, no flyers, no emails, and no advance communication letting residents know the office would be closed. We called every number available, including the emergency line, and received no answer. We also sent an email/message online and never received a response until the weekend was over. While we were there, several other residents arrived equally confused because they also expected the office to be open. Not wanting to risk being charged a late fee by waiting until after the holiday weekend, we were forced to pay online instead. Unfortunately, the online payment system charged us a $27 convenience fee that we otherwise would not have incurred. I contacted Property Manager Symargit Davalos and explained the situation, including that we had photographs showing there was no notice posted about the office closure. I wasn't asking for anything beyond reimbursement of the $27 fee—or even a $27 credit toward next month's rent—since the extra charge resulted from the office being unexpectedly closed. Leasing Agent Rene Lujan responded that their policy is that rent is due on the 1st and residents are simply given a two-day grace period, so they would not reimburse the fee. What is disappointing isn't just the $27. It's the lack of communication and the unwillingness to make a reasonable exception when residents had no opportunity to avoid the extra charge. Had we been notified in advance that the office would be closed, we could have planned accordingly. Instead, we were left with no choice but to pay an additional fee. Five years of being responsible, reliable residents counted for nothing in this situation. I hope management will reconsider how they communicate office closures and handle situations where residents are financially impacted through no fault of their own.
• LE

  Lus Estela

  Jun 26, 2026
  5.0
  I have been very comfortable in my apartment and plan to renew my contract. The office staff are always so friendly and helpful. The maintenance staff also keeps the areas clean and are on top of everything. This complex goes above and beyond for their tenants.
• JH

  Jim Haynes

  Aug 29, 2012
  1.0
  Absolutely HORRIBLE. Roaches, roaches, more roaches. They will come and "spray" but it does NOTHING. I don't know what they are spraying but it's all just a placebo to get you off their backs for a while. They let so many scumbags live there that they will NEVER fix there disgusting roach problem unless they move everyone out and tent the entire place. Which they won't do. DON'T EVEN CONSIDER THIS PLACE.