The Collection Townhomes

Reviews

• DG

  Dani G

  Sep 4, 2026
  1.0
  Update to response: Thank you; however, I have previously reached out regarding these concerns and the responses were still dismissive and defensive. I hope this feedback is considered for future residents. Thank you. I hate leaving negative reviews, but feel like I need to due to lack of professionalism (especially with the high cost of the units). The maintenance team always did a great job, but the leasing office itself is incredibly disorganized, unprofessional, and incompetent. They almost never answered the phone, making it hard to get a hold of management (emails would be responded to sometimes quick and sometimes not), but if I called during office hours, the phone was never answered. Whenever an office issue was present, there was no “customer service”. There was very little understanding, they were unsupportive, dismissive, and not clear in their communication, thus creating issues later on. There is a way to handle resident situations professionally without shutting people down, and as a leasing office, residents should expect a high level of customer service.
• SB

  Samantha Babicky

  Aug 14, 2026
  1.0
  I live next door to the collection pool. They allow people to play loud music and use the pool at all hours. Every time we raise a concern with them it’s blown off and we are told the volumes are acceptable. There is never any attempt to solve the problem or be good neighbors.
• DS

  Dainis S.

  Jul 31, 2026
  1.0
  I lived at Bennett Townhomes for over two years. After moving out in March, I never received any communication regarding the return of our refundable security deposit. In April, I followed up by email, and Laura Rubio responded that the check would be cut and mailed that same week. We never received it. Over the following months, I continued reaching out 4 times and repeatedly received similar assurances, but no payment. On July 15, I was told the funds would instead be sent by wire transfer. As of July 31, I still have not received the deposit or any meaningful resolution. Today alone, I attempted to call the leasing office four times, but could only reach an AI answering service with no way to speak to someone who could help. The lack of communication, repeated broken promises, and inability to resolve a straightforward issue have made this an extremely frustrating experience. I hope management addresses these customer service issues so future residents don't have to go through the same thing.
• ML

  Mir Lyons

  Jul 27, 2026
  5.0
  Management is pretty solid on taking care of my request! love the lofts they’re very comfortable a little pricy but you pay for convenience.
• TD

  T D

  Jun 1, 2026
  1.0
  I am not a rude person at all, but the team running these townhomes are either incompetent or just purposely not trying to do their job. You ask them questions, and they act confused, respond late, or don’t respond at all. They are never in the office, and never answer the phone. This entire team needs a revamp because everyone is useless.