Saxony

Reviews

• GE

  Ghirmai Estifanos

  2 days ago
  1.0
  I wish there were an option to give zero stars. The Saxony is located in a good area of Addison, but based on my experience, I would not recommend choosing this apartment complex, especially when there are many other options in the area. I was a resident here for more than 2.5 years. I originally lived in a two-bedroom apartment and later transferred to a one-bedroom apartment within the same complex. My biggest disappointment came from the way my move-out from the previous apartment was handled. Before moving out, I cleaned the apartment thoroughly, including vacuuming the carpet and completing the necessary cleaning. I believed I left the apartment in excellent condition. About a month later, however, I received substantial move-out charges. My $400 security deposit was applied, and I was billed an additional $725.81, including charges for carpet stain/odor removal, blinds, cleaning, kitchen-counter resurfacing, and other fees. I disputed the charges and provided the evidence I had. I also requested an inspection of both my previous apartment and the apartment I had transferred into because I believed comparing their conditions would help support my dispute. Ironically, the one-bedroom apartment I transferred into had older carpet and a strong weed odor when I moved in, although I did not see visible carpet stains. I spent weeks opening the windows and using incense trying to get rid of the odor. I asked the property manager for an inspection, but my request was denied because I was told she was too busy. I found the handling of my concerns dismissive and unprofessional. I then escalated the dispute beyond the property level, but the charges were ultimately upheld. I paid the balance, but I strongly disagree with how the situation was handled. My advice to current residents: before moving out, take detailed photos and videos of every room, carpet, blinds, appliances, countertops, etc. Request a move-out inspection and, if possible, written confirmation of the apartment’s condition. Keep everything in writing. I wish I had documented even more before turning over the unit. For prospective residents: carefully review all required monthly fees in addition to the advertised rent. For example, during my tenancy there were charges related to the Spectrum internet service and associated service fees. Make sure you understand the total monthly cost before signing. The location may be convenient, but after more than 2.5 years as a resident, my move-out experience and the handling of my dispute are the reasons I cannot recommend The Saxony. I am attaching documentation/photos related to my experience so readers can review the information for themselves. One of the photos used to support the charge showed what appeared to me to be a darker area on the carpet. When I later examined the same area and changed the direction of the carpet fibers with my hand, the appearance changed depending on the direction of the fibers, lighting, and camera angle
• YY

  Youthbe

  Sep 9, 2026
  1.0
  DON’T MOVE HERE. Not matter the promotions, the months free or referral program they might have going on. Do not move here, it is not worth it. We moved here mainly because of the offers they had and deeply regretted it. Made the worst decision at committing to a contract without first seeing the actual apartment. I was shown a model apartment by the staff, and was told that the only difference would be that my apartment would be on a different floor, oh boy what a terrible lie. On the day we moved in because the apartment was supposed to be “ready” it wasn't, it was in horrible condition. The Fridge had a foul smell, like something died in there, the balcony door was stuck shut (more about that later). The apartment had a lot of insects crawling everywhere, which included roaches, spiders, and even wasps. The smart thermostat was not even rebooted by management. So our temperature was always stuck to 66 degrees and could not change it because it required a passcode. What was management's response to this problem? Oh let’s just simply wait until the last resident gives us the passcode, if the resident does not respond in 3 days, then we will replace the thermostat. The whole repairs took them about 1 week to fix, so that means a week AFTER we moved in and the apartment WAS supposed to be ready, we couldn’t put food in the fridge because we were literally afraid it might get infected with whatever was smelling horribly in there. We could not control the temperature of the apartment, we couldn't store anything or use the balcony and had to deal with the literal ecosystem that was inside the apartment. So, after they fixed the balcony door alongside everything else, it turns out there were 2 wasp nests on the balcony, and that is where they were coming from. Also, the apartment had a terrible renovation done, with paint sprayed everywhere, on the microwave, mirrors, fridge, kitchen, as well as many defects on walls and trims. Management response? “It’s normal wear and tear”. Do not let the pretty flowers and landscaping outside fool you, this place is rotting from the inside out, with extremely rude and incompetent management, trash and furniture scattered all across the property.
• CB

  Cesar Brillembourg

  Aug 29, 2026
  1.0
  Pésimo, no volvería a vivir allí ni de gratis, pasillos sucios, basura, y demas, el trato de la oficina es patético, y por mas que cuides todo a la perfección cuando decides irte te cobran mas de mil dólares por supuestos daños que ni si quiera los hay, como limpieza de alfombra y mil cosas que se inventan, busca otra opción si no quieres pasar por lo mismo
• MS

  Michell Salas

  Aug 28, 2026
  1.0
  I would not recommend living here. The apartment has a persistent mold/musty smell coming from the AC, and it has been extremely unpleasant to deal with. On top of that, there is frequently a strong smell of weed throughout the apartment/community, which makes it very uncomfortable. For the amount residents pay to live here, I expect better maintenance and a cleaner, healthier environment. Very disappointed with my experience living here.
• A

  -Caroline -

  Aug 7, 2026
  1.0
  Don’t move here if you want working AC during the summer or an apartment that doesn’t constantly smell like cigarettes. Staff is friendly and helpful but no one has been able to assure me that the AC will be fixed even when putting in multiple maintenance requests. With a $400 monthly electricity bill and the AC constantly staying at 78-80°F (with the fans on full blast) it’s very uncomfortable to live here.