Rancho Palisades

Reviews

• 22

  2216

  3 days ago
  5.0
  I was scrolling through the reviews and honestly, I miss this place. I lived in Building 10 for almost seven years and never wanted to leave. I moved in 2025 to Cedar Hill, but the main reason I left was the property manager at the time. In my experience, she was intimidating, unprofessional, and came across as a bully. I eventually had to tell her directly that leadership requires empathy, professionalism, and understanding for the residents you serve. What finally pushed me out was something as simple as the sprinklers repeatedly soaking my brand-new BMW at night. I complained for two years and only asked that the sprinkler heads be adjusted. When I explained that this issue was becoming the reason I was considering moving, I felt completely ignored. After almost seven years, I actually moved because management would not assure me that the sprinklers would stop spraying my car ( soaking) That still sounds crazy to me. Outside of that, I genuinely liked the property. The maintenance team was excellent and always handled business. I also appreciated the diversity of the community, but I felt the leasing office should have better reflected that diversity, including more African-American representation.Security was another concern and could definitely have been stronger. I didn’t leave because I disliked the community. I left because of the management experience. I’ve since heard that the property manager is gone, and with better leadership, stronger security, and a more representative office staff, I would seriously consider moving back.
• DH

  David Higbee

  Sep 3, 2026
  1.0
  Apt manager, Bailey Smith, is unprofessional and incompetent. If you ever need assistance while living here, do not expect to get help from her.
• MG

  Michael G

  Aug 31, 2026
  4.0
  I've really enjoyed living at Rancho Palisades and wanted to give some well-deserved recognition to the team here. In my opinion, this is one of the best properties in the area, and I appreciate that they're continually working to upgrade and improve the property and amenities. With a community this large, there are naturally going to be challenges, especially when it comes to residents being respectful of the property, their neighbors, and community rules. Noise, kids, pets, trash, bugs, community rules, and the shared amenities can all create issues that aren't always within management's immediate control. From what I've seen, the team does the best they can to address these situations when they come up. Bailey, Jurnee, Ru, and Stephen have always been friendly, professional, and accommodating whenever I've needed anything from the office. A BIG shout-out to the maintenance team as well. They've always been helpful, fast, and attentive whenever needed, and they do a great job taking care of such a large property. They are literally always on the GO. It's easy to only speak up when something goes wrong, so I wanted to give credit where it's due. I appreciate everything the entire team does for the community!
• AA

  Astrid

  Aug 19, 2026
  5.0
  Recently moved in and Jose was very helpful throughout the process. The apartment was ready in time and so far everything has been clean and smooth. Overall a quiet place to live in. No complaints so far.
• MG

  Marcela G

  Aug 17, 2026
  5.0
  New Resident here! I feel very fortunate to have come across Jose Guzman as the leasing agent for this property. He made my move in so easy to work with. Always was reachable when needed specially. Make sure you ask for him. Very attentive and friendly!