Progress Residential

Reviews

• SZ

  Shaker Zureikat

  3 days ago
  5.0
  My wife and I are grateful for the excellent treatment and warm welcome we received from Ms. April Hughes and the entire staff at the Dallas office. The procedures were professional and seamless, and every question we had was answered with complete transparency. We truly appreciate Ms. Hughes and the outstanding team she is part of.
• AB

  Angela Biddle

  Aug 20, 2026
  1.0
  Don't believe the lies! All these 5 star reviews are fake or solicited. They do just enough to lure you in, only to switch up. I have lived in my property for 10 years. My experience has been total trash. You think they'd value long tenants. Not at all. This is a landlord who's going to nickel and dime every repair and the end result will be a mess because they don't care. They'll also try to get you to maintain their property by doing things that are NOT legally your responsibility. And forget about after hours maintenance, that's nonexistent. Seems to work sporadically. This past 4th of July weekend they closed and had no way for you to contact anyone to report emergencies. Let's talk abt my issues... I have been living with HVAC that barely works for 3, 4 years which they refuse to fix. I have to use a window ac & 3 portable units just to cool the home. Oh, and let's not forget the 12 year old carpet they refused to replace. Despite, not 1 but 2 floods. It was crumbling & separating. I also found out they had 20 year old padding underneath. But did they care? Nope. Had a roof repair done and the vendor did poor job. Shingles flew off within a week! So guess who gets accosted by roof companies every other day. I reported it & what did they do? Nothing. They didn't care. Who pays for a service and is uninterested when it isn't done properly? These guys. They were also fined by the HOA because the fence was in disrepair. N its funny bc I warned them for months that it needed repair. They eventually sent out a tech would did incorrectly and still were fined. Sent out another tech. The final result was still trash. I have a privacy fence with no privacy. It's leaning and has huge gaps. Hanging on by hopes and prayers. I've had enough. Love the house & area. That's the only reason why I put up with this nonsense this long. And although I hate moving, I can't deal with Progress and their abusive practices any longer. Don't fall for the trap! I don't care how nice the house is. These are the worst landlords on the planet. Save yourself a headache and rent elsewhere!
• JC

  Jeff Collins

  Aug 19, 2026
  1.0
  We've been really looking forward to moving into a Progress Home that we applied for, but the process has been nothing short of hell. Application keeps getting canceled despite being told numerous times we meet all criteria, and the price has gone up twice since our initial application. Every time we talk to a rep, they blame their AI system and tell us to reapply, only for the whole thing to repeat itself. Our hearts are truly set on this home but it's starting to seem like we're not allowed to have it for some reason. Extremely unprofessional to take $110 in application fees and then just give us the runaround. Update: Finally got our application through and approved, but they failed to honor the original price we applied for, which multiple representatives said would be honored. Waiting to hear back about this. Update 2: Issues seem to have finally been resolved after a total ordeal of 11 days. Hopefully our move-in goes smoothly. Update 3: Spoke too soon. Payment portal refuses to work so haven't been able to pay the move-in charges. Now have to go out of our way to get a money order and HOPE that it works...
• CB

  Corey B

  Aug 17, 2026
  1.0
  No good had HVAC problems for 3 months straight never fixed it. Had me and my family suffering in a hot house with a 1 year old they don't get back in touch with you and string you along. Had to get a hotel room out of pocket that they never accommodated me for as well as high electric bill because of the HVAC going 24/7 but not cooling the house down worst housing company I ever been into. I definitely wouldn't recommend
• CP

  Chohn Patriz

  Aug 3, 2026
  1.0
  This company’s maintenance department is completely incompetent. Our AC has broken down twice in the span of two months, and both times have been handled terribly. The first time, it took three days for them to send a technician while our home sat at 85°F. We have a toddler and an elderly family member living with us, and I made that very clear when I asked them to prioritize the repair. It didn’t seem to matter at all. We were left to suffer in unsafe conditions with no sense of urgency. Now, just one month later, our AC has broken again, and we’re dealing with the same thing all over again. After calling multiple times, I received an email saying a technician was scheduled to come between 7:00 PM and 11:00 PM. By 8:00 PM, no one had called or shown up, so I called to check on the status. That’s when I was told that technicians don’t come out after 8:00 PM. So why was I told someone would be coming between 7:00 PM and 11:00 PM? If I hadn’t called to follow up, I would’ve spent the entire night waiting for a technician who was never coming. The misinformation and lack of communication are unbelievable. I expected much better from Progress Residential. Instead, I’ve experienced repeated delays, poor communication, and a complete lack of urgency when my family’s safety was at risk.

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