Progress Residential

Reviews

• JB

  Jenn Betts

  5 days ago
  5.0
  Had an emergency service request for a shower handle that broke (interior parts) and wouldn't turn off. Their on-call tech Humberto made it out that night (well after normal hours) and got everything fixed quickly and was SUPER nice and friendly even considering how late it was and the fact that he had driven from a previous call over an hour away. Humberto is a fantastic tech and saved our night! (And water bill lol)
• AC

  Alicia Chambers

  6 days ago
  1.0
  I moved into this house on July 7th and completed the move in inspection. At that time I noted noticeable cracks near the doors, floors, walls, garage, and ceilings in various rooms of the house. Since that inspection the cracks have gotten bigger. One cracks is so wide you can see through it from one room to the other. I have had various technicians come out for other maintenance requests and when they see the cracks the common response is it doesn't look good and the foundation of the house is bad. I have submitted multiple requests with pictures and even one technicians took multiple pictures of the 1st floor of the house as well as the outside. Every request submitted for the cracks have been rejected and my response from management is the cracks are cosmetic and I accepted the house as is so they won't do anything to fix the cracks. I had maintenance but in a request to general support when I received the response from management and I'm still waiting on a call. I am also very disappointed in the amount of maintenance requests for other repairs that I have had to submit since July 8th. This house was not ready for rental at all.
• VH

  Victoria Hunter

  Oct 6, 2026
  1.0
  I am having the worst experience with Progress during my home to home transfer process. Because this is a review I won’t make this long. I initially applied for a home that is not ready and was approved. During this time I toured another home that is move in ready and decided I’d like to move there instead. I called Progress, gave the address to see if there were any other applicants and was told no. I sent my email to the person (Jasmin Gracanin) handling my home to home transfer and advised him I’d like this home instead. He responded and said sorry this home has pending applications. When I sent the email there were no applicants, and that’s the problem. I have to wait for a email response meanwhile someone else is applying for the home I just looked at. Several reps told me that pending is not approved and you’re approved so he should just complete the transfer, problem is he didn’t and now someone else has completed a whole app and is approved. But the home is also still on their website. 🤔 At this point I’m convinced he didn’t want to do the necessary paperwork. This would have been my 3rd home to home transfer with Progress but now it’s going to be my last. He is trying to force me to move into that other home but I won’t. My move out date is Oct 28th, and I have no where to go! Right now all I’m leaning on is Faith
• AA

  Andrew

  Oct 5, 2026
  1.0
  Leaking coming from the ceiling, mold growing....been 5 days now and all we've been told is wait for a call back. Literally told there is nothing going they can do...for me to just wait for a call back...this is after we were supposed to have a tech come out 3 days ago...no show, no call, no nothing....
• LA

  Leslie Abehsenui

  Oct 2, 2026
  1.0
  Do NOT rent this property. I lived here for two full years, paid my rent on time every single month, and dealt with absolute neglect from management the entire time. First, getting any service or repair request resolved was like pulling teeth. They took forever to respond—often taking weeks or months just to address basic maintenance issues, leaving us living with broken appliances and unresolved plumbing problems. The real slap in the face came when I finally moved out. I left the house in great condition, but instead of returning my security deposit, they kept the entire thing AND sent me a fake bill for over $3,000 in made-up fees. They claimed ridiculous charges for things like "the house not being cleaned to standard," minor touch-up paint, and normal wear-and-tear on cabinet hinges—charging exorbitant prices for basic maintenance that every landlord is responsible for between tenants. This landlord/management is completely unresponsive when you need help, but lightning-fast to fabricate charges and steal your money the second you turn in your keys. Save yourself the stress, legal hassle, and financial nightmare—RENT ELSEWHERE.

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