Palencia

Reviews

• ER

  Elvia Reyes

  Sep 3, 2026
  5.0
  Love the place, all the facilities. Great customer service!
• SB

  Sami Benkiran

  Aug 19, 2026
  5.0
  I came in and toured with Mariela, she was great very knowledgeable about the property if you visit to palencia ask for her!
• DH

  David Humphries

  Aug 16, 2026
  4.0
  The staff was friendly and helpful. While the unit I was shown isn't for me, I had no complaints about the tour. The reason I can't give five stars is because the online description is somewhat misleading. Otherwise, I would encourage anyone to visit them
• YZ

  Yahya Zaqzouq

  Aug 7, 2026
  1.0
  Hello I’m the friend, If I could give this complex zero stars, I would. I have been trying for weeks to get ahold of the leasing office regarding paperwork I need in order to move to a new apartment. I have called and emailed repeatedly, and the new apartment complex has also tried contacting them multiple times. Despite all of that, we received no response. Today, I spent hours calling from Austin just trying to get someone to answer the phone and send over a simple lease agreement. After getting absolutely nowhere, I finally had to ask my friend to physically go to the leasing office for me just to figure out what was going on. What he found was honestly ridiculous. He walked into the office and saw the leasing agent sitting at her desk on her phone while the office phone was actively ringing and being ignored. After weeks of unanswered calls and emails, that pretty much told me everything I needed to know about why it’s been impossible to get ahold of anyone. The lack of communication, urgency, and basic professionalism here is unacceptable. Residents should not have to repeatedly call, email, involve another apartment complex, and eventually send someone to the office in person just to get a response about basic paperwork. I’m already trying to move away from this complex, and this experience has only reinforced that decision. If you’re considering living here, I would seriously think twice if you expect management to be responsive when you actually need something.
• CL

  Charlie Le

  Aug 7, 2026
  1.0
  My friend spent the entire day calling from Austin trying to get someone in the office to send over a lease agreement so he could finally move out of this complex. Before today, he had already called and emailed the new apartment multiple times over the course of several weeks with little to no response. Eventually, he had to ask me to go to the leasing office in person because no one would answer him. When I walked in, the office phone was ringing nonstop while the leasing agent sat at her desk scrolling on her phone, making no effort to answer it. It immediately explained why my friend—and apparently everyone else trying to contact the office—could never get through. This level of customer service is completely unacceptable. Basic communication shouldn’t be this difficult, especially when tenants are dealing with something as important as lease paperwork. If this is how management treats people who are actively trying to communicate, it’s hard to imagine how they handle actual maintenance requests or resident concerns. I wouldn’t recommend this complex if you expect responsive management or even the bare minimum level of professionalism.