Los Altos Trinity Green

Reviews

• DV

  Daphne Varner

  6 days ago
  5.0
  Lovely apartment, very clean, super friendly staff, extremely helpful.
• AH

  Audrey Hostetter

  Jul 20, 2026
  5.0
  Great floor plan and pool was amazing
• EF

  Estrella Flores

  Jul 14, 2026
  1.0
  I really wanted to love this community because the property is beautiful, well-maintained, and the pricing is very competitive for the area. Unfortunately, my experience from start to finish was disappointing. I toured the property last Thursday, and the experience felt rushed and unwelcoming. The two staff members I interacted with seemed disengaged, and the leasing consultant mentioned he had a meeting to get to, so the tour was cut short. None of the amenities were shown, and I was told I would receive a follow-up email with upcoming availability—which never came. Despite that first impression, I decided to give the property the benefit of the doubt and submitted an application online because I genuinely liked the community. On Sunday, I received a notification from the third-party screening company that my application had been approved. Since then, I have not heard a single word from the leasing office. I’ve called multiple times throughout the day on different days and even submitted an inquiry through their website, but it seems nearly impossible to reach anyone using the phone number they have listed. No returned calls, no emails, no communication whatsoever. At this point, the $250 I spent on application and administrative fees feel like robbery. A lack of communication and follow-through this early in the process is a major red flag for me, especially when you’re choosing a place to call home. The property may look great, but customer service matters just as much. Unfortunately, this experience has led me to move on and continue my apartment search elsewhere.
• CM

  CJ McClung

  Jul 8, 2026
  1.0
  I visited Los Altos Trinity Green while apartment hunting and was extremely disappointed by my experience with the leasing office. When I arrived, there was no one at the front desk, and I waited several minutes before realizing staff were inside the office with the curtains closed. I eventually had to look into one of the offices to get someone’s attention. The leasing representative in the office had AirPods in and appeared visibly annoyed that I was requesting assistance rather than welcoming a prospective resident. When I asked about taking a tour, I was told I needed an appointment and had to schedule one online. I immediately went online and made an appointment, but the earliest availability was an hour later. I was told I would need to leave and return in an hour. If the office had been busy or the staff had been assisting other residents, I would have understood. However, there were 2–3 employees in the office, no prospective residents waiting, and no one needing assistance. The office was empty and staff were available. The lack of effort to help someone actively looking to lease an apartment was disappointing. It is very common practice for prospective tenants to walk into a community and request a tour without an appointment and be able to be accommodated. Leasing staff are the first impression of a community. Their role is to welcome prospective residents and create a positive experience, not make people feel like an inconvenience for walking through the door. If this is how potential residents are treated before signing a lease, it raises serious concerns about the service residents receive after moving in. I have toured many apartment communities over the years and have never experienced a leasing office interaction like this. After reading other reviews, I noticed similar concerns being raised by prospective tenants at this community. Based on this experience, I will be continuing my search elsewhere.
• RG

  Ryan David Goltz

  Jun 19, 2026
  1.0
  DO NOT MOVE HERE. I have been a reliable tenant for over 4.5 years and I’m appalled with current management. The office does not respond to emails or return calls, and when it’s time to renew your lease, they will jack up your rate by 35% because they think you won’t want to go through the hassle of moving and will just pay them. Grifters and terrible customer service. THIRTY FIVE PERCENT! For what exactly? Inconsistent trash pick up? Garage gate malfunctions? The chance to maybe hear back from staff? No thank you.