Estates on Frankford

Reviews

• KC

  kr c

  2 days ago
  1.0
  The leasing office is only attentive until you sign on the dotted line. The moment the lease is finalized, their responsiveness completely vanishes, forcing you to physically walk into the office just to get a basic complaint addressed because emails are routinely ignored—in fact, they only replied to my email after I forced the issue by showing up in person. Rather than resolving their systemic issues, they made it clear they preferred I leave, refusing to offer even a basic apology for the immense inconvenience they caused.
• SJ

  Shubham Jain

  Sep 2, 2026
  5.0
  I recently signed a new lease at Estates on Frankford and had a really good experience. Fernanda helped us throughout the process and made everything super easy. She was very friendly, helpful, and answered all of our questions. Really appreciate all her help!
• AW

  Adam Wetzel

  Aug 27, 2026
  1.0
  DO NOT LIVE HERE. My experience at Estates on Frankford was extremely disappointing. One night at around 4:00 AM, there were literally 50+ people gathered directly outside my unit and in the street, making noise and participating in some kind of large gathering. It was one of the strangest and most disruptive things I experienced while living there. Security was also a concern. The entrance gates were frequently left completely open, which defeats the purpose of having a gated apartment complex in the first place. Management and the front office were consistently unpleasant to deal with, and the move-out experience was the final straw. I left my apartment spotless, yet I was hit with roughly $600 in move-out charges, including over $300 for “cleaning,” plus separate charges for carpet cleaning and a bathroom tile acid wash. I would strongly recommend taking detailed photos and videos of everything before moving out if you choose to live here. Between the noise issues, lack of confidence in the security, poor experiences with the front office, and excessive move-out charges, I would absolutely not recommend living here.
• RN

  Rachna Nair

  Aug 14, 2026
  1.0
  Beware of outrageous, predatory move-out charges and billing errors! I used to recommend Estates on Frankford to fellow students all the time, but after our move-out experience, I strongly warn everyone to stay away. After living here as responsible residents for almost two years, management slapped us with nearly $3,000 in absurd move-out fees. They charged us over $2,200 to tear out and replace vinyl plank flooring for minor, superficial scuffs from standard daily living which is the literal definition of normal wear and tear. Their invoicing was completely contradictory, billing us thousands for luxury vinyl plank throughout the bedrooms while simultaneously charging us for carpet replacement in those exact same rooms. On top of that, even though we provided official receipts proving we paid for a professional deep clean, they still hit us with cleaning fees and tacked on bathtub charges. When we pointed out these clear accounting mistakes, sent proof of professional cleaning, and asked for move-in baseline photos, property management completely stonewalled us with copy-pasted emails stating "no adjustments will be made." They clearly count on students getting overwhelmed so they can force departing tenants to fund their apartment renovations. I would honestly give zero stars if I could just for this reason. Do yourself a favor and rent somewhere else that actually treats its tenants fairly!
• AR

  Akshith Reddy

  Aug 4, 2026
  1.0
  *WARNING: Predatory Move-Out Charges and Management Will Ghost You.* If you are a student (especially UTD) or a professional looking to move here, read the recent reviews first. You will be hit with astronomical, unjustified charges when you move out, and management will completely ignore you when you try to dispute them. I moved out in July and left my apartment in good condition. I even paid $250 out of my own pocket for a professional deep clean before handing over the keys. Despite this, Estates on Frankford kept my security deposit and sent me a bill for over $1,000 in additional fake "damages." They are illegally charging departing tenants for standard apartment turnover costs. The most outrageous part? They charged me over $430 just for the bathroom tub alone, claiming it needed "resurfacing" and a "tile acid wash." On top of that, they still billed me for "general cleaning," a stovetop polish fee, and "painting the inside of cabinets." Fading cheap tub glaze and interior cabinet scuffs are textbook "normal wear and tear," which landlords in Texas are explicitly prohibited from charging for under Texas Property Code § 92.104. I have sent three formal dispute emails to their Account Resolution Specialist (ARS) over the last three weeks, simply asking them to provide my signed move-in condition report and the actual third-party invoices for this supposed work. They have completely ghosted me. No reply, no evidence, just a massive bill they expect me to blindly pay. They clearly rely on international students and busy professionals just paying these ridiculous charges out of fear. Do not rent here. If you do, take a video of every single inch of the apartment when you move in and when you move out, because they will try to make you pay to remodel their aging units for the next tenant.